Outlook won't connect to Exchange server
Hi there, Experts!
We have an issue with one of the laptops under our care, wherein Outlook 2010 will refuse to connect to a certain (critical!) Exchange 2007 server.
It will connect and access email just fine from other Exchange servers, but not from the one we need.
Typically, we get this error:
The action cannot be completed. The connection to Microsoft Exchange is unavailable.
Other remote computers have no problems connecting to the very same server/account, so I doubt it's a configuration issue on the server.
We've tried this with both autodiscover (which works on all other machines) and with manual configuration (yes we made sure to enter the HTTP/proxy information)
Any assistance would be appreciated.
Thanks!
We have an issue with one of the laptops under our care, wherein Outlook 2010 will refuse to connect to a certain (critical!) Exchange 2007 server.
It will connect and access email just fine from other Exchange servers, but not from the one we need.
Typically, we get this error:
The action cannot be completed. The connection to Microsoft Exchange is unavailable.
Other remote computers have no problems connecting to the very same server/account, so I doubt it's a configuration issue on the server.
We've tried this with both autodiscover (which works on all other machines) and with manual configuration (yes we made sure to enter the HTTP/proxy information)
Any assistance would be appreciated.
Thanks!
R. Andrew Koffron
if it's one machine in a multiple exchange server environment. backup user profile, remove the machine from the domain. reboot it a couple times in a work group. than rejoin the domain. if that doesn't work, format re-install, restore profile backup. if your environment is large enough to multiple exchange servers why beat your head on the floor over a single odd-ball machine?
ASKER
To clarify, this laptop is a client laptop. The Exchange server that the laptop is having a problem with is the company's own Exchange server. The Exchange servers I used for testing (that worked) belong to us, not the client.
As I have already tested this in multiple profiles in- and outside the domain network, your suggestion is a complete reinstall?
As I have already tested this in multiple profiles in- and outside the domain network, your suggestion is a complete reinstall?
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ASKER
I appreciate the help. The solution was to set the Outlook profile up on the domain and then move the laptop off-site.
Thanks.
Thanks.