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Mac applications maxing out CPU - need help to troubleshoot

Posted on 2013-06-07
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Last Modified: 2013-07-06
I have an app I downloaded from the App Store called Pimp My Screen (desktop image background library).

When I launch it, it maxes out my CPU on my Mac until I force quit it. I contacted the software vendor Apalon and they don't want to know just saying "We are working on the app's compatibility and hope to enhance it in future versions."

Is there anyway to troubleshoot/debug this to find out what is causing it to max out the CPU and make my Mac to be unresponsive?

I am running OSX 10.8.4.

Thanks.
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Question by:inforr
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14 Comments
 
LVL 53

Expert Comment

by:strung
ID: 39231426
You could check the console logs to see if the error messages suggest a cause, but if the author of the application is being unhelpful, there is probably not much you can do.
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Author Comment

by:inforr
ID: 39231456
Is there anything I can do with Sample / Inspect process in Activity Monitor? I know in the past I have had to use that when I had similar issue with Adium but then the developers used that to determine the problem.
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LVL 53

Expert Comment

by:strung
ID: 39231822
If the developers are unhelpful, I doubt there is anything you can do.
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Author Comment

by:inforr
ID: 39231828
Are there any tools to restrict the amount of CPU it uses?
0
 
LVL 53

Expert Comment

by:strung
ID: 39231838
No. The problem is that you have downloaded an ill-mannered app and if the author won't fix it, you should probably uninstall it.
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Author Comment

by:inforr
ID: 39231840
Well I paid for it and it did work before. Where is the Mark Russinovich for Macs?
0
 
LVL 53

Expert Comment

by:Scott Fell, EE MVE
ID: 39231903
Looking at the reviews on the app store, looks like others have similar issues.   I would uninstall even if you can't get your money back.
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LVL 53

Expert Comment

by:strung
ID: 39231906
Then re-install once there is an update
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LVL 53

Expert Comment

by:Scott Fell, EE MVE
ID: 39231916
Or... Make a folder of images you like then go to Apple Icon > System Preferences > Desktop and Screensaver (top line). On the Desktop tab, select Folders and find the folder of your images.  Then check the box that reads "Change Picture" and  use the drop down for every 5 seconds/minute.

Then no external app needed.
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Author Comment

by:inforr
ID: 39250784
Wouldn't this work to limit the CPU usage?

http://www.willnolan.com/cputhrottle/cputhrottle.html
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Accepted Solution

by:
inforr earned 0 total points
ID: 39289559
Managed to fix it by uninstalling it using Clean My Mac and then reinstalling it.
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Author Closing Comment

by:inforr
ID: 39303665
My solution worked
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