• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 476
  • Last Modified:

hard drive after laptop fell to ground

lenovo y560p fell.. then system starts, but then gets blue screen while trying to boot.

i took the HD and put in another usb drive, and i am getting the following messages. does that mean the HD is damaged?
error.png
0
25112
Asked:
25112
  • 15
  • 4
  • 4
  • +4
18 Solutions
 
25112Author Commented:
the hd is wd7500bpvt
0
 
tailoreddigitalCommented:
It sounds like your drive is through.

Shake it, does it make any odd sounds?
0
 
dbruntonCommented:
Well, damage of some sort has occurred.  May be mechanical or may be a scrambled file system on the hard disk.

There are utils here http://support.wdc.com/product/download.asp?modelno=wd7500bpvt+&x=9&y=7

With the disk in another machine I'd try the Data Lifeguard Diagnostics for Windows and see what i makes of your disk.
0
Will You Be GDPR Compliant by 5/28/2018?

GDPR? That's a regulation for the European Union. But, if you collect data from customers or employees within the EU, then you need to know about GDPR and make sure your organization is compliant by May 2018. Check out our preparation checklist to make sure you're on track today!

 
25112Author Commented:
i checked and the fan is not running once the laptop is turned on.

that may mean the mobo is gone?

i was hoping the HD was alive , so we can get the data out.
0
 
25112Author Commented:
if the other new computer wont recognize the drive, can any util help? (for the HD)
0
 
tailoreddigitalCommented:
If it was just the motherboard the drive should be accessible on another system.

Shake it, does it make any odd sounds?
0
 
25112Author Commented:
on the mobo, can you just change the fan or do you have to change the whole new mobo? if the latter, is it worth it- would you recommend a new mobo or new laptop?
0
 
25112Author Commented:
>>Shake it, does it make any odd sounds?
no sounds... so no broken pieces?
0
 
25112Author Commented:
the golden coil around the fan - it is dark in one corner.. not sure if it was always that way or just now/recently.. is it supposed to be golden all parts of the coil.. or some dark black spot (in one corner ) OK?
0
 
tailoreddigitalCommented:
No obvious broken pieces.   Sometimes if a hard drive gets wacked it'll make a slight to strong scraping sound.  It can also sound like a box of cracker jacks (when the platters are completely shattered). Obviously it's not shattered, but i was curious if there was any type of odd sounds coming from it.
0
 
dbruntonCommented:
Did you try the Western Digital util I linked to earlier?  That will tell you if your hard drive is OK.

Fans can usually be changed but check the hard drive first.
0
 
John HurstBusiness Consultant (Owner)Commented:
Lenovo machines feature Hard Drive Active Protection. Have you moved the drive to another machine (use a USB carrier). It really should be fine.

The fact the fan does not run more likely means the motherboard has a problem.

.... Thinkpads_User
0
 
25112Author Commented:
dbrunton,
the laptop wont boot right.. so i am not able to run anything on the laptop.. when i put in a usb drive, Data Lifeguard Diagnostic is not able to detect it. so seems like hard drive has had a deep impact.

Thinkpads_User/others, can you please give input how to determine if mobo troubleshoot is possible and if yes, just fan or whole mobo?how to determine it?
0
 
John HurstBusiness Consultant (Owner)Commented:
Try the hard drive in a different computer. If the hard drive parked (it should) and broke in the fall, then it must have had a huge impact.

I dropped my T41 wide open and running onto the floor from a table. I dusted it off and just kept going. It still runs today.

Can this machine start with a bootable CD?  That is how you would begin to test the motherboard.

.... Thinkpads_User
0
 
ded9Commented:
Looks like the partition table might be corrupted.

Connect the hard drive back to your old system...check whether its gets detected in bios....if yes then we can try some steps. Also make sure the hard drive does not list under exclude list in lenovo bios settings.

Can also try changing hard drive mode in bios to ahci, legacy , raid etc...check whether the system boots with these settings.




Ded9
0
 
nobusCommented:
i'm afraid the drive is toast - we can comment on it and suggest tips and tricks; but it will still be bad.
do you need the data?   then you need to use a recovery service (best near your home)
like these :
http://www.lowcostrecovery.com/index.html                        data recovery Company
http://www.gillware.com/                                 "           "                   "
http://www.drivesavers.com/services/estimates.html                     "           "                   "
0
 
25112Author Commented:
can you comment if the dark spot is normal or an effect of no-fan runing?
pic.jpg
0
 
25112Author Commented:
Thinkpads_User, the laptop would not boot from any cd.. safe mode also does not work.. (it says windows cant start)
0
 
25112Author Commented:
>>do you need the data?   then you need to use a recovery service (best near your home)

what software would these folks use? can that be purchased online for our use?
0
 
25112Author Commented:
Ded9, none of the function keys seems to be working..
0
 
ded9Commented:
Press Fn key first and try other function keys...can connect an external keyboard and check.



Ded9
0
 
John HurstBusiness Consultant (Owner)Commented:
@25112 - The computer sounds like it has been badly damaged and may not be worth repairing. You can always try a local shop.

But I do keep asking you: Can you take this drive to a different computer?  That will put the hard drive discussion to rest.

.... Thinkpads_User
0
 
nobusCommented:
>>  dark spot  <<  what dark spot?  put an arrow to it, i don't see one

recovery services use other tools and software to access data from disks - costs 10.000 's of$
best ask for their policy and fee first !
0
 
25112Author Commented:
nobus, please see attached
pic.jpg
0
 
25112Author Commented:
>>
But I do keep asking you: Can you take this drive to a different computer?  That will put the hard drive discussion to rest.

sorry i did not clarify properly.. yes, i took it another pc.. but the drive does not respond on either laptop or pc..
0
 
25112Author Commented:
>>Press Fn key first and try other function keys...can connect an external keyboard and check.'

OK- had not tried the keyboard idea.. i checked and that does not respond either.. seems like mobo is gone for sure.

one idea is i can take it to local shop as you suggest to see if just changing the fan is an option.. and if it works.. still HD is an issue to recover data (there is no backup to this drive)
0
 
ded9Commented:
Did u connect it directly to another computer or did you use a usb converter....because there is a known issue with converter.

If the usb converter does not receive enough power from usb ports then you might get the error that you have posted in your question.

So connect it to any sata port on a working pc and check whether its getting detected in bios. If it gets detected then we can recover the data.....dont use the usb converter.

Regarding function keys not responding remove the bios battery . Wait for 3 hours and then connect it back and check.



Ded9
0
 
John HurstBusiness Consultant (Owner)Commented:
Apparently this computer was crushed. It will not start; the fan does not run; the hard drive is broken. I think you may need to get a new computer.

I find the amount of damaged to  be amazing. As I noted, I dropped at ThinkPad T41 that was running and the lid was open, 3 feet onto a floor (thankfully carpeted) and picked up the machine and kept right on going.

How far did you drop the machine?

.. Thinkpads_User
0
 
tailoreddigitalCommented:
"recovery services use other tools and software to access data from disks - costs 10.000 's of$
best ask for their policy and fee first"

Like nobus points out,  it's very expensive and they have the tools to take apart the drive, mount and access the platters directly. It's not as simple as downloading the right software.   If there is no physical damage, software can do the trick, but it sounds like your drive has physical issues.    Average folks at home don't have the equipment and no-how to do this (that's why it's so expensive).    If the data is valuable enough, then there are those services that may be able to help.

When nobus pointed out   "costs 10,000's of$"   i'm sure he was talking about aquiring the equipment to do this type of recovery.    The service itself usually runs in the hundreds of dollars, but if the data is important enough, hundreds isn't expensive.

http://www.drivesaversdatarecovery.com/
http://www.nationwidedatarecovery.com/
http://www.crucialdatarecovery.com/
http://www.24hourdata.com/?gclid=CO2b8YH-17cCFYYWMgoddU4A5w
0
 
nobusCommented:
i agree with tailor' post above
the drive is bad : it does not work on the laptop, or on another pc
the black spot is difficult to see what it exactly is, but i suppose it's normal plastics (fan outlet)
0
 
serialbandCommented:
You could also try the free Roadkil's Unstoppable Copier before you try shelling out money for services.  I've had good results with that.

http://www.roadkil.net/program.php?ProgramID=29
0
 
nobusCommented:
you can try what you like - but remember the more you use a damaged drive, the higher the risk of further damage
but it's your choice...
0
 
25112Author Commented:
thanks all.. an update.. because the HDD when i put it physically in a laptop...  a new laptop has been ordered..

amazing a 5 feet drop can end the destsiny of a machine quick.
thanks again for your detailed help. appreciate it a lot.
0

Featured Post

Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

  • 15
  • 4
  • 4
  • +4
Tackle projects and never again get stuck behind a technical roadblock.
Join Now