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Hosted application via Citrix is printing to the wrong network printer

Posted on 2013-06-08
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Last Modified: 2013-06-26
Hello Experts,

We use an accounting application that is hosted via a Citrix connection.  My user complained that they printed a document and it printed to a different printer.

I verified there was not IP conflicts with devices.

I do not have access to the application so I cannot test this to make sure the default printer the user is referencing is also the printer setup within the application.


Has anyone ever encountered this issue and if so what is the resolution?
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Question by:tucktech
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9 Comments
 
LVL 6

Expert Comment

by:Kiran Ch
ID: 39232455
Hi,

Please start with the following:
1. Try printing outside of citrix if possible.
2.restart print spooler.
3. check the printer properties , check the ports used are different.
4. check permissions of the printers.
5. reinstall/reconfigure problematic printer.
6. check the citrix policies and microsoft gpo's if any policies are defined.
Most likely these steps will resolve the issue.
0
 
LVL 25

Expert Comment

by:Coralon
ID: 39233524
Their default printer for Citrix is obviously different than the local printer.

Are they using autocreated printers (Citrix)?
Are they running login scripts in the citrix environment that are setting different printers (this is the most likely scenario).
Are they running different GPO's in the Citrix environment (they absolutely should be).

Coralon
0
 

Author Comment

by:tucktech
ID: 39233700
Hello  chkiran248P,
The user printed outside of citrix and things print as they should.  The user has restarted their machine.  I checked the ports on the printer server as these printers are served.  I will uninstall and reinstall printer.

I cannot do anything on the Citrix side as it is hosted outside of my domain.

Hello Coralon,   I will try the uninstall and install as noted above and report back.  If this does not resolve the problem I will ask these questions to the host IT team.

Would thin print or uprint help this type of problem?
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LVL 25

Expert Comment

by:Coralon
ID: 39233791
No, uninstalling & reinstalling won't change anything.  The issue is that on the Citrix side, they are pointed to a different printer.  This has to be resolved on the Citrix side.  

If their local default is not passing through as the default on the Citrix side, there a lots of things to be resolved on that side.


Coralon
0
 
LVL 8

Expert Comment

by:piyushranusri
ID: 39236758
did you check on the application server and application configuration that what printer set you default.

on citrix you have to set it default.

please share output
0
 

Author Comment

by:tucktech
ID: 39247144
Sorry for posting late, I am out of the office for a few days and did work remotely.  The user has not posted any input back after I had removed the printer from the client, reinstalled and restarted the client machine.  I will post back early next week.
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LVL 25

Expert Comment

by:Coralon
ID: 39249303
Like I said.. it won't change anything from what you are describing.  this is a problem on the Citrix side..

Coralon
0
 

Accepted Solution

by:
tucktech earned 0 total points
ID: 39266389
Unfortunately, this appears to be a mix up between the user not knowing the application.  There is a default printer for the application but there are also other locations where you can set a printer for a specific type of report.

The user was not cognizant of the printer selection thus thinking it was configured for one location and it going to another.
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Author Closing Comment

by:tucktech
ID: 39277389
The information provided by the user was an oversight and it was not a technical issue.
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