Solved

Outlook Fails to Archive ALL Items and shows Empty Folders with size

Posted on 2013-06-09
6
417 Views
Last Modified: 2013-09-07
I have seen the following symptoms with all combinations of the following Exchange Servers and Outlook Clients:

Exchange 2003, Exchange 2007
Outlook 2003, Outlook 2007, Outlook 2010

If I set auto archive on a series of folders or move the folders manually or use programmatic access to move items and/or folders to external PST files, some can get left behind and have to be manually copied. It's intermittent and if anything the programmatic access is the most reliable but none is failsafe.

Another example here is a Folder with a series of sub-folders after I have completed moving messages. There are no messages visible and yet overall folder size (including sub-folders) indicates 58kb spread in 6 or 7kb chunks amongst multiple sub-folders.

Sometimes when attempting a move I get a warning about unable to move due to Private Items present but then I go deeper into the folders and it works (on the same data) - uh!

This can occur when I am logged into Outlook as the owner, or as another user who then attaches to that mailbox with Full Access Privileges.
0
Comment
Question by:ajmcqueen
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
6 Comments
 
LVL 94

Expert Comment

by:John Hurst
ID: 39233404
Each folder, under Properties, Auto Archive Tab has a setting to Archive or Not Archive. Are the folders that do not Archive have the flag set Not to Archive?

... Thinkpads_User
0
 

Author Comment

by:ajmcqueen
ID: 39251660
It's not as simple as that for two reasons:

1) Most of the emails in a folder will archive so it's not a folder setting.
2) I have ticked the "Force archive irrespective of settings" or whatever the phrase is.
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 39251676
If some emails in a folder will archive and some will not (even though they are supposed to with the given settings) then either the mail is busy (user using/reading it) or perhaps you need to use an Exchange repair on the user's mailbox. I don't know what other reason there could be.

... Thinkpads_User
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:ajmcqueen
ID: 39357133
No I don't think either of those reasons apply because:

1) this happens on multiple mailboxes at any time of the night or day (out of hours).
2) I do not believe multiple mailboxes need repairing.

It is a systematic problem as far as I can see. :-(
0
 

Accepted Solution

by:
ajmcqueen earned 0 total points
ID: 39392566
No resolution. Just had to manually mop-up emails and other outlook items that hadn't been automatically archived.
0
 

Author Closing Comment

by:ajmcqueen
ID: 39472653
This has not been resolved so I have accepted my own comment to that affect.
0

Featured Post

Edgartown IT Case Study

Learn about Edgartown's quest to ensure the safety and security of the entire town's employee and citizen data. Read the case study!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
In-place Upgrading Dirsync to Azure AD Connect
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

735 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question