Windows Explorer crashes randomly while browsing files
Windows 8. Windows explorer crashes and restarts when browsing files.
Description
Faulting Application Path: C:\Windows\explorer.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.2.9200.16433
Application Timestamp: 50763312
Fault Module Name: StackHash_58b1
Fault Module Version: 6.2.9200.16579
Fault Module Timestamp: 51637f77
Exception Code: c0000374
Exception Offset: PCH_5E_FROM_ntdll+0x000000
OS Version: 6.2.9200.2.0.0.256.4
Locale ID: 2057
Additional Information 1: 58b1
Additional Information 2: 58b107ff772738b9d40473f199
Additional Information 3: c11f
Additional Information 4: c11f1048aede7bb4ad5efa8b2a
Extra information about the problem
Bucket ID: 746db43a8fa1fa9d728c5fc345
any suggestions ?
Description
Faulting Application Path: C:\Windows\explorer.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.2.9200.16433
Application Timestamp: 50763312
Fault Module Name: StackHash_58b1
Fault Module Version: 6.2.9200.16579
Fault Module Timestamp: 51637f77
Exception Code: c0000374
Exception Offset: PCH_5E_FROM_ntdll+0x000000
OS Version: 6.2.9200.2.0.0.256.4
Locale ID: 2057
Additional Information 1: 58b1
Additional Information 2: 58b107ff772738b9d40473f199
Additional Information 3: c11f
Additional Information 4: c11f1048aede7bb4ad5efa8b2a
Extra information about the problem
Bucket ID: 746db43a8fa1fa9d728c5fc345
any suggestions ?
ASKER
Not sure how long this has been going on - I suspect that its been happening for quite a while but the client has just ignored it until now. It does seem quite specific and can be recreated simply by opening a large folder full of files and scrolling down quickly.
I'm in the process of updating both the Video (NVIDIA) and mouse (Logitech) drivers to see if this helps.
There seems to be similar reports on Google - but no solutions.
I'm in the process of updating both the Video (NVIDIA) and mouse (Logitech) drivers to see if this helps.
There seems to be similar reports on Google - but no solutions.
I do not have Windows Explorer crashes on my Windows 8 machine. I have had 2 or 3 Internet Explorer crashes traced to Skype which I uninstalled to solve the problem.
Run System File Checker. Run SFC /SCANNOW from an admin command prompt and allow to complete. Run again if errors remained from the first run. Restart the computer and check.
Since you are updating drivers, update all the drivers you can including Chipset.
... Thinkpads_User
Run System File Checker. Run SFC /SCANNOW from an admin command prompt and allow to complete. Run again if errors remained from the first run. Restart the computer and check.
Since you are updating drivers, update all the drivers you can including Chipset.
... Thinkpads_User
Hi.
I don't think it's win8 specific. You can read about this problem here and there, often it has to do with video codecs that explorer tries to use to show thumbnails of video files.
You could do some tests.
-use a different file explorer
-try to isolate the problem to a single file type by populating another folder with copies of all files from your problem-folder one by one
-try to uninstall all video codecs that are 3rd party
-try and play with the view settings (set them to details view, for example)
I don't think it's win8 specific. You can read about this problem here and there, often it has to do with video codecs that explorer tries to use to show thumbnails of video files.
You could do some tests.
-use a different file explorer
-try to isolate the problem to a single file type by populating another folder with copies of all files from your problem-folder one by one
-try to uninstall all video codecs that are 3rd party
-try and play with the view settings (set them to details view, for example)
Put the computer in clean boot mode and check.
Clean boot process
Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.
If everything works fine in clean boot then enable five startup items and services at a time to find the faulty software.
Ded9
Clean boot process
Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.
If everything works fine in clean boot then enable five startup items and services at a time to find the faulty software.
Ded9
ASKER
Replaced drivers - ran sfc - it said it fixed some files so fingers crossed
ASKER CERTIFIED SOLUTION
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ASKER
Had to re-install
If so, system restore to an earlier point is the quickest solution.