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Windows Explorer crashes randomly while browsing files

Posted on 2013-06-09
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Last Modified: 2013-07-01
Windows 8. Windows explorer crashes and restarts when browsing files.

Description
Faulting Application Path:      C:\Windows\explorer.exe

Problem signature
Problem Event Name:      APPCRASH
Application Name:      Explorer.EXE
Application Version:      6.2.9200.16433
Application Timestamp:      50763312
Fault Module Name:      StackHash_58b1
Fault Module Version:      6.2.9200.16579
Fault Module Timestamp:      51637f77
Exception Code:      c0000374
Exception Offset:      PCH_5E_FROM_ntdll+0x0000000000002C2A
OS Version:      6.2.9200.2.0.0.256.4
Locale ID:      2057
Additional Information 1:      58b1
Additional Information 2:      58b107ff772738b9d40473f199a9bbac
Additional Information 3:      c11f
Additional Information 4:      c11f1048aede7bb4ad5efa8b2a5fba40

Extra information about the problem
Bucket ID:      746db43a8fa1fa9d728c5fc345ddaa96 (108786026)

any suggestions ?
0
Comment
Question by:KCTS
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8 Comments
 
LVL 24

Expert Comment

by:aadih
ID: 39233333
When did this problem occurred?  A day or two (only)?

If so, system restore to an earlier point is the quickest solution.
0
 
LVL 70

Author Comment

by:KCTS
ID: 39233359
Not sure how long this has been going on - I suspect that its been happening for quite a while but the client has just ignored it until now. It does seem quite specific and can be recreated simply by opening a large folder full of files and scrolling down quickly.

I'm in the process of updating both the Video (NVIDIA) and mouse (Logitech) drivers to see if this helps.

There seems to be similar reports on Google - but no solutions.
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 39233395
I do not have Windows Explorer crashes on my Windows 8 machine. I have had 2 or 3 Internet Explorer crashes traced to Skype which I uninstalled to solve the problem.

Run System File Checker. Run SFC /SCANNOW from an admin command prompt and allow to complete. Run again if errors remained from the first run. Restart the computer and check.

Since you are updating drivers, update all the drivers you can including Chipset.

... Thinkpads_User
0
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LVL 56

Expert Comment

by:McKnife
ID: 39233549
Hi.

I don't think it's win8 specific. You can read about this problem here and there, often it has to do with video codecs that explorer tries to use to show thumbnails of video files.
You could do some tests.

-use a different file explorer
-try to isolate the problem to a single file type by populating another folder with copies of all files from your problem-folder one by one
-try to uninstall all video codecs that are 3rd party
-try and play with the view settings (set them to details view, for example)
0
 
LVL 30

Expert Comment

by:ded9
ID: 39233859
Put the computer in clean boot mode and check.

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

If everything works fine in clean boot then enable five startup items and services at a time to find the faulty software.





Ded9
0
 
LVL 70

Author Comment

by:KCTS
ID: 39250672
Replaced drivers - ran sfc - it said it fixed some files so fingers crossed
0
 
LVL 70

Accepted Solution

by:
KCTS earned 0 total points
ID: 39277953
Re-installed :-(
0
 
LVL 70

Author Closing Comment

by:KCTS
ID: 39289366
Had to re-install
0

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