Outlook client not getting latest emails

Hi all :)

I have a strange problem with one user.

We are running Exchange 2003 on a 2003 AD domain using Outlook 2010.

All of a sudden one user is not getting any new email delivered to the Outlook client.

When I log into web access on the users account I can see new emails in the inbox. I have deleted the local ost file and recreated the profile but still have the same issue.

Any ideas??

tracyprierNetwork AdministratorAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Skyler KincaidNetwork/Systems EngineerCommented:
1. Go to Control Panel
2. Go to Mail
3. Create a new Mail Profile and set it as the default

This will recreate the profile in Outlook and probably fix any PST related issues because it will pull the mail down again.
tracyprierNetwork AdministratorAuthor Commented:
I have done that already. We use cached exchange accounts so I deleted the profile and deleted the users local .ost file.

Senthil KumarCommented:
Can you temporarily disable cached mode and see if items are visible?
IT Pros Agree: AI and Machine Learning Key

We’d all like to think our company’s data is well protected, but when you ask IT professionals they admit the data probably is not as safe as it could be.

tracyprierNetwork AdministratorAuthor Commented:
That worked! :)

I changed it back to cached and the it went back to not working again. What do you think could be causing this problem with cached mode?

Skyler KincaidNetwork/Systems EngineerCommented:
You could try changing his cached mode to "Headers" only instead of downloading the full message. That way, he still see's the email but it won't download completely unless he opens it at the time he needs it. This may help speed things up

tracyprierNetwork AdministratorAuthor Commented:
ok I will give that a go but I am still wondering why it stopped working for this single user all of a sudden??

Skyler KincaidNetwork/Systems EngineerCommented:
The computer might be having issues with the domain. You could try removing and re-adding the computer to the domain. It sounds like it is struggling to reach the mail server.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
tracyprierNetwork AdministratorAuthor Commented:
ok thanks I'll give that a go :)
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Applications

From novice to tech pro — start learning today.