Outlook client not getting latest emails

Hi all :)

I have a strange problem with one user.

We are running Exchange 2003 on a 2003 AD domain using Outlook 2010.

All of a sudden one user is not getting any new email delivered to the Outlook client.

When I log into web access on the users account I can see new emails in the inbox. I have deleted the local ost file and recreated the profile but still have the same issue.

Any ideas??

Tracy
tracyprierNetwork AdministratorAsked:
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Skyler KincaidNetwork/Systems EngineerCommented:
1. Go to Control Panel
2. Go to Mail
3. Create a new Mail Profile and set it as the default

This will recreate the profile in Outlook and probably fix any PST related issues because it will pull the mail down again.
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tracyprierNetwork AdministratorAuthor Commented:
I have done that already. We use cached exchange accounts so I deleted the profile and deleted the users local .ost file.

same
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Senthil KumarCommented:
Can you temporarily disable cached mode and see if items are visible?
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tracyprierNetwork AdministratorAuthor Commented:
That worked! :)

I changed it back to cached and the it went back to not working again. What do you think could be causing this problem with cached mode?

thanks
Tracy
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Skyler KincaidNetwork/Systems EngineerCommented:
You could try changing his cached mode to "Headers" only instead of downloading the full message. That way, he still see's the email but it won't download completely unless he opens it at the time he needs it. This may help speed things up

http://community.spiceworks.com/topic/220048-email-delays-using-outlook-2010-in-cached-mode-exchange-2003
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tracyprierNetwork AdministratorAuthor Commented:
ok I will give that a go but I am still wondering why it stopped working for this single user all of a sudden??

thanks
Tracy
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Skyler KincaidNetwork/Systems EngineerCommented:
The computer might be having issues with the domain. You could try removing and re-adding the computer to the domain. It sounds like it is struggling to reach the mail server.
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tracyprierNetwork AdministratorAuthor Commented:
ok thanks I'll give that a go :)
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