Solved

Outlook client not getting latest emails

Posted on 2013-06-09
8
192 Views
Last Modified: 2013-10-21
Hi all :)

I have a strange problem with one user.

We are running Exchange 2003 on a 2003 AD domain using Outlook 2010.

All of a sudden one user is not getting any new email delivered to the Outlook client.

When I log into web access on the users account I can see new emails in the inbox. I have deleted the local ost file and recreated the profile but still have the same issue.

Any ideas??

Tracy
0
Comment
Question by:tracyprier
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 15

Expert Comment

by:Skyler Kincaid
ID: 39233781
1. Go to Control Panel
2. Go to Mail
3. Create a new Mail Profile and set it as the default

This will recreate the profile in Outlook and probably fix any PST related issues because it will pull the mail down again.
0
 

Author Comment

by:tracyprier
ID: 39233784
I have done that already. We use cached exchange accounts so I deleted the profile and deleted the users local .ost file.

same
0
 
LVL 10

Expert Comment

by:Senthil Kumar
ID: 39233844
Can you temporarily disable cached mode and see if items are visible?
0
Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

 

Author Comment

by:tracyprier
ID: 39236074
That worked! :)

I changed it back to cached and the it went back to not working again. What do you think could be causing this problem with cached mode?

thanks
Tracy
0
 
LVL 15

Expert Comment

by:Skyler Kincaid
ID: 39236085
You could try changing his cached mode to "Headers" only instead of downloading the full message. That way, he still see's the email but it won't download completely unless he opens it at the time he needs it. This may help speed things up

http://community.spiceworks.com/topic/220048-email-delays-using-outlook-2010-in-cached-mode-exchange-2003
0
 

Author Comment

by:tracyprier
ID: 39236091
ok I will give that a go but I am still wondering why it stopped working for this single user all of a sudden??

thanks
Tracy
0
 
LVL 15

Accepted Solution

by:
Skyler Kincaid earned 500 total points
ID: 39236159
The computer might be having issues with the domain. You could try removing and re-adding the computer to the domain. It sounds like it is struggling to reach the mail server.
0
 

Author Comment

by:tracyprier
ID: 39236183
ok thanks I'll give that a go :)
0

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The canonical version of this article is on my web site here: http://iconoun.com/articles/collisions/ A companion presentation is available here: http://iconoun.com/articles/collisions/Unicode_Presentation.pdf
Deploying a Microsoft Access application in a Citrix environment is not difficult but takes a few steps. However, Citrix system people are often of little help, as they typically know next to nothing about Access. The script provided here will take …
Viewers will learn the different options available in the Backstage view in Excel 2013.
The view will learn how to download and install SIMTOOLS and FORMLIST into Excel, how to use SIMTOOLS to generate a Monte Carlo simulation of 30 sales calls, and how to calculate the conditional probability based on the results of the Monte Carlo …
Suggested Courses

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question