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Outlook client not getting latest emails

Posted on 2013-06-09
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Last Modified: 2013-10-21
Hi all :)

I have a strange problem with one user.

We are running Exchange 2003 on a 2003 AD domain using Outlook 2010.

All of a sudden one user is not getting any new email delivered to the Outlook client.

When I log into web access on the users account I can see new emails in the inbox. I have deleted the local ost file and recreated the profile but still have the same issue.

Any ideas??

Tracy
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Question by:tracyprier
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Expert Comment

by:Skyler Kincaid
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1. Go to Control Panel
2. Go to Mail
3. Create a new Mail Profile and set it as the default

This will recreate the profile in Outlook and probably fix any PST related issues because it will pull the mail down again.
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by:tracyprier
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I have done that already. We use cached exchange accounts so I deleted the profile and deleted the users local .ost file.

same
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Expert Comment

by:Senthil Kumar
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Can you temporarily disable cached mode and see if items are visible?
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Author Comment

by:tracyprier
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That worked! :)

I changed it back to cached and the it went back to not working again. What do you think could be causing this problem with cached mode?

thanks
Tracy
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Expert Comment

by:Skyler Kincaid
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You could try changing his cached mode to "Headers" only instead of downloading the full message. That way, he still see's the email but it won't download completely unless he opens it at the time he needs it. This may help speed things up

http://community.spiceworks.com/topic/220048-email-delays-using-outlook-2010-in-cached-mode-exchange-2003
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by:tracyprier
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ok I will give that a go but I am still wondering why it stopped working for this single user all of a sudden??

thanks
Tracy
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Skyler Kincaid earned 500 total points
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The computer might be having issues with the domain. You could try removing and re-adding the computer to the domain. It sounds like it is struggling to reach the mail server.
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by:tracyprier
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ok thanks I'll give that a go :)
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