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Outlook client not getting latest emails

Hi all :)

I have a strange problem with one user.

We are running Exchange 2003 on a 2003 AD domain using Outlook 2010.

All of a sudden one user is not getting any new email delivered to the Outlook client.

When I log into web access on the users account I can see new emails in the inbox. I have deleted the local ost file and recreated the profile but still have the same issue.

Any ideas??

Tracy

Skyler Kincaid

1. Go to Control Panel
2. Go to Mail
3. Create a new Mail Profile and set it as the default

This will recreate the profile in Outlook and probably fix any PST related issues because it will pull the mail down again.

tracyprier

ASKER

I have done that already. We use cached exchange accounts so I deleted the profile and deleted the users local .ost file.

same

Senthil Kumar

Can you temporarily disable cached mode and see if items are visible?

tracyprier

ASKER

That worked! :)

I changed it back to cached and the it went back to not working again. What do you think could be causing this problem with cached mode?

thanks
Tracy

Skyler Kincaid

You could try changing his cached mode to "Headers" only instead of downloading the full message. That way, he still see's the email but it won't download completely unless he opens it at the time he needs it. This may help speed things up

http://community.spiceworks.com/topic/220048-email-delays-using-outlook-2010-in-cached-mode-exchange-2003

tracyprier

ASKER

ok I will give that a go but I am still wondering why it stopped working for this single user all of a sudden??

thanks
Tracy

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Skyler Kincaid

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tracyprier

ASKER

ok thanks I'll give that a go :)