Solved

Cannot remain connected to LogMein

Posted on 2013-06-09
5
349 Views
Last Modified: 2013-07-06
I use LogMeIn to monitor my work network at home.  Each server has a pro client.  Recently, LogMeIn started not letting me remain connected.  On some servers, it disconnects me before the connection is establish, although the LogMeIn log says there was a connection.  On others, it lets me remain connected for a short period of time then disconnects me.  This is specific to my laptop.  I can retain the connection with my Slate Tablet.  

I re-installed the Winsock and the TCP/IP stacks, which seemed to correct the problem for a short time, then it began again.  

The laptop is an HP Windows 7 Pro notebook. The table is a Samsung Slate tablet with Windows 7.  The servers are all Windows 2008 Enterprise servers except one which is a Windows 2003 Enterprise server (R2).
0
Comment
Question by:jeb-sb
  • 3
5 Comments
 
LVL 29

Expert Comment

by:Randy Downs
Comment Utility
It sounds like an issue with your HP laptop remaining connected to the Internet. Are you using wifi? Is it a better connection using a wired connection?

You might try a new account on the laptop and/or checking for malware.
0
 

Accepted Solution

by:
jeb-sb earned 0 total points
Comment Utility
Checked for Malware with two different packages.  The laptop stays connected to the Internet, and will allow things like using the file manager of LogMeIn, but will not allow
Remote Control to stay connected.  I will try the direct connection, though, Thanks.
0
 
LVL 38

Expert Comment

by:Aaron Tomosky
Comment Utility
Try a different browser. The chrome extension works best fore
0
 

Author Comment

by:jeb-sb
Comment Utility
I agree that it works best, but I have tried three browsers:  IE, Firefox, and Chrome. All do the same thing.  But,  I tried the Ethernet connection and that makes a difference.  It stays connected longer. Since the Slate works, it must be something in the HP's wireless connection.
0
 

Author Closing Comment

by:jeb-sb
Comment Utility
Just a good pick-up.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Join & Write a Comment

Suggested Solutions

Moving your enterprise fax infrastructure from in-house fax machines and servers to the cloud makes sense — from both an efficiency and productivity standpoint. But does migrating to a cloud fax solution mean you will no longer be able to send or re…
David Varnum recently wrote up his impressions of PRTG, based on a presentation by my colleague Christian at Tech Field Day at VMworld in Barcelona. Thanks David, for your detailed and honest evaluation!
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now