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Cannot remain connected to LogMein

Posted on 2013-06-09
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Last Modified: 2013-07-06
I use LogMeIn to monitor my work network at home.  Each server has a pro client.  Recently, LogMeIn started not letting me remain connected.  On some servers, it disconnects me before the connection is establish, although the LogMeIn log says there was a connection.  On others, it lets me remain connected for a short period of time then disconnects me.  This is specific to my laptop.  I can retain the connection with my Slate Tablet.  

I re-installed the Winsock and the TCP/IP stacks, which seemed to correct the problem for a short time, then it began again.  

The laptop is an HP Windows 7 Pro notebook. The table is a Samsung Slate tablet with Windows 7.  The servers are all Windows 2008 Enterprise servers except one which is a Windows 2003 Enterprise server (R2).
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Question by:jeb-sb
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5 Comments
 
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Expert Comment

by:Randy Downs
ID: 39233734
It sounds like an issue with your HP laptop remaining connected to the Internet. Are you using wifi? Is it a better connection using a wired connection?

You might try a new account on the laptop and/or checking for malware.
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Accepted Solution

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jeb-sb earned 0 total points
ID: 39233765
Checked for Malware with two different packages.  The laptop stays connected to the Internet, and will allow things like using the file manager of LogMeIn, but will not allow
Remote Control to stay connected.  I will try the direct connection, though, Thanks.
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LVL 39

Expert Comment

by:Aaron Tomosky
ID: 39233813
Try a different browser. The chrome extension works best fore
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Author Comment

by:jeb-sb
ID: 39238171
I agree that it works best, but I have tried three browsers:  IE, Firefox, and Chrome. All do the same thing.  But,  I tried the Ethernet connection and that makes a difference.  It stays connected longer. Since the Slate works, it must be something in the HP's wireless connection.
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Author Closing Comment

by:jeb-sb
ID: 39303681
Just a good pick-up.
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