Solved

Cannot remain connected to LogMein

Posted on 2013-06-09
5
354 Views
Last Modified: 2013-07-06
I use LogMeIn to monitor my work network at home.  Each server has a pro client.  Recently, LogMeIn started not letting me remain connected.  On some servers, it disconnects me before the connection is establish, although the LogMeIn log says there was a connection.  On others, it lets me remain connected for a short period of time then disconnects me.  This is specific to my laptop.  I can retain the connection with my Slate Tablet.  

I re-installed the Winsock and the TCP/IP stacks, which seemed to correct the problem for a short time, then it began again.  

The laptop is an HP Windows 7 Pro notebook. The table is a Samsung Slate tablet with Windows 7.  The servers are all Windows 2008 Enterprise servers except one which is a Windows 2003 Enterprise server (R2).
0
Comment
Question by:jeb-sb
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
5 Comments
 
LVL 30

Expert Comment

by:Randy Downs
ID: 39233734
It sounds like an issue with your HP laptop remaining connected to the Internet. Are you using wifi? Is it a better connection using a wired connection?

You might try a new account on the laptop and/or checking for malware.
0
 

Accepted Solution

by:
jeb-sb earned 0 total points
ID: 39233765
Checked for Malware with two different packages.  The laptop stays connected to the Internet, and will allow things like using the file manager of LogMeIn, but will not allow
Remote Control to stay connected.  I will try the direct connection, though, Thanks.
0
 
LVL 39

Expert Comment

by:Aaron Tomosky
ID: 39233813
Try a different browser. The chrome extension works best fore
0
 

Author Comment

by:jeb-sb
ID: 39238171
I agree that it works best, but I have tried three browsers:  IE, Firefox, and Chrome. All do the same thing.  But,  I tried the Ethernet connection and that makes a difference.  It stays connected longer. Since the Slate works, it must be something in the HP's wireless connection.
0
 

Author Closing Comment

by:jeb-sb
ID: 39303681
Just a good pick-up.
0

Featured Post

Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

There is no doubt that cloud is gaining importance. Many of you must have read about this technology and its growing importance. More and more organisations are embracing this technology not forgetting start-ups. The process begins by dipping …
Cloud-based technologies and services will continue to grow in popularity in 2017 thanks to the simple, scalable and cost-effective solutions they deliver. Here are three areas where cloud adoption is poised to really take off.
Both in life and business – not all partnerships are created equal. Spend 30 short minutes with us to learn:   • Key questions to ask when considering a partnership to accelerate your business into the cloud • Pitfalls and mistakes other partners…
Need to grow your business through quality cloud solutions? With everything required to build a cloud platform and solution, you may feel like the distance between you and the cloud is quite long. Help is here. Spend some time learning about the Con…

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question