?
Solved

iPhone5 losing connection to Exchange

Posted on 2013-06-10
4
Medium Priority
?
1,428 Views
Last Modified: 2013-06-25
Dear experts,

I am having a problem with iPhones 5 connection to Exchange.

We are running Exchange 2010 and with about 20 users with iPhones (4&5). All working fine.

Last week two directors went abroad but email not working (through 3G or WiFi). Message said something like "connection to server fail". Their phones were working before they left UK.

I checked with other users and their phones (email) were working fine.

When the two directors came back to UK their phones (email) still don't work. So it must be their phones that had lost connection to Exchange server.

They haven't changed their password and I don't think they have change any settings. So why did it loss connection to the Server? I know how to reconfigure it but they want to know why it lost connection in first place. Is this a common thing that iPhone5 loss exchange connection?

Thanks in advance.
0
Comment
Question by:ormerodrutter
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 23

Expert Comment

by:Patrick Bogers
ID: 39234012
Hi

There are more people with this issue, please read more on this apple forum
https://discussions.apple.com/thread/4345374?start=0&tstart=0
0
 
LVL 23

Author Comment

by:ormerodrutter
ID: 39234028
That doesn't quite relate to my problem - email were working until last week, and everyone else were fine!
0
 
LVL 23

Accepted Solution

by:
Patrick Bogers earned 1500 total points
ID: 39234038
Hi,

So it must be their phones that had lost connection to Exchange server is what you report, not connecting to the server i something like "lost connection" not only not pushing. Did you try the solution on the link i send you?

Cheers
0
 
LVL 23

Author Closing Comment

by:ormerodrutter
ID: 39274184
Although not a solution but thanks for your help.

At the end, an update of iOS sort out the issue on one of the phone, while the other need to reset its exchange connection.
0

Featured Post

Veeam Task Manager for Hyper-V

Task Manager for Hyper-V provides critical information that allows you to monitor Hyper-V performance by displaying real-time views of CPU and memory at the individual VM-level, so you can quickly identify which VMs are using host resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

After hours on line I found a solution which pointed to the inherited Active Directory permissions . You have to give/allow permissions to the "Exchange trusted subsystem" for the user in the Active Directory...
A couple of months ago we ran into an issue that necessitated re-creating our Edge Subscriptions. However, when we attempted to execute the command: New-EdgeSubscription -filename C:\NewEdgeSub_01.xml we received an error indicating that the LDAP se…
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question