Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

iPhone5 losing connection to Exchange

Posted on 2013-06-10
4
Medium Priority
?
1,452 Views
Last Modified: 2013-06-25
Dear experts,

I am having a problem with iPhones 5 connection to Exchange.

We are running Exchange 2010 and with about 20 users with iPhones (4&5). All working fine.

Last week two directors went abroad but email not working (through 3G or WiFi). Message said something like "connection to server fail". Their phones were working before they left UK.

I checked with other users and their phones (email) were working fine.

When the two directors came back to UK their phones (email) still don't work. So it must be their phones that had lost connection to Exchange server.

They haven't changed their password and I don't think they have change any settings. So why did it loss connection to the Server? I know how to reconfigure it but they want to know why it lost connection in first place. Is this a common thing that iPhone5 loss exchange connection?

Thanks in advance.
0
Comment
Question by:ormerodrutter
  • 2
  • 2
4 Comments
 
LVL 23

Expert Comment

by:Patrick Bogers
ID: 39234012
Hi

There are more people with this issue, please read more on this apple forum
https://discussions.apple.com/thread/4345374?start=0&tstart=0
0
 
LVL 23

Author Comment

by:ormerodrutter
ID: 39234028
That doesn't quite relate to my problem - email were working until last week, and everyone else were fine!
0
 
LVL 23

Accepted Solution

by:
Patrick Bogers earned 1500 total points
ID: 39234038
Hi,

So it must be their phones that had lost connection to Exchange server is what you report, not connecting to the server i something like "lost connection" not only not pushing. Did you try the solution on the link i send you?

Cheers
0
 
LVL 23

Author Closing Comment

by:ormerodrutter
ID: 39274184
Although not a solution but thanks for your help.

At the end, an update of iOS sort out the issue on one of the phone, while the other need to reset its exchange connection.
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to effectively resolve the number one email related issue received by helpdesks.
This article summarizes the problem of addictive cell phone usage that college students across the country are facing. It covers the issues with obsessive cell phone addiction, reasons why this is happening, and what we can do to solve this problem.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

564 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question