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iPhone5 losing connection to Exchange

Posted on 2013-06-10
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Last Modified: 2013-06-25
Dear experts,

I am having a problem with iPhones 5 connection to Exchange.

We are running Exchange 2010 and with about 20 users with iPhones (4&5). All working fine.

Last week two directors went abroad but email not working (through 3G or WiFi). Message said something like "connection to server fail". Their phones were working before they left UK.

I checked with other users and their phones (email) were working fine.

When the two directors came back to UK their phones (email) still don't work. So it must be their phones that had lost connection to Exchange server.

They haven't changed their password and I don't think they have change any settings. So why did it loss connection to the Server? I know how to reconfigure it but they want to know why it lost connection in first place. Is this a common thing that iPhone5 loss exchange connection?

Thanks in advance.
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Question by:ormerodrutter
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4 Comments
 
LVL 23

Expert Comment

by:Patrick Bogers
ID: 39234012
Hi

There are more people with this issue, please read more on this apple forum
https://discussions.apple.com/thread/4345374?start=0&tstart=0
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LVL 23

Author Comment

by:ormerodrutter
ID: 39234028
That doesn't quite relate to my problem - email were working until last week, and everyone else were fine!
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Accepted Solution

by:
Patrick Bogers earned 1500 total points
ID: 39234038
Hi,

So it must be their phones that had lost connection to Exchange server is what you report, not connecting to the server i something like "lost connection" not only not pushing. Did you try the solution on the link i send you?

Cheers
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LVL 23

Author Closing Comment

by:ormerodrutter
ID: 39274184
Although not a solution but thanks for your help.

At the end, an update of iOS sort out the issue on one of the phone, while the other need to reset its exchange connection.
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