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No email Poison Message ID 10003

Hi, I need help, customer has no emails to client machines, event ID 10003 says poison message, I have tried using Queue viewer in toolbox but it errors with message that says

the queue view operation has failed with an exception the remote proceedure call was cancelled, it was running the command "get message - result size "1000"  return page info .... "then the sort order

the only thing you can do then is click OK
mail.jpg
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Insideview
Asked:
Insideview
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1 Solution
 
BlueComputeCommented:
What service pack level are you at?   This KB describes an issue that was resolved in Update Rollup 3 for Exchange 2010 SP1: http://support.microsoft.com/kb/2443688

Are all services running?
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InsideviewAuthor Commented:
Hi sorry for the delay, as far as I can tell all the services are running except one dot net framework NGEN x64 which has a delayed start, (x86 is running).

I have downloaded the latest rollup, (8) and restarted afterwards but no good.

All the client machines are connected to exchange there are just no emails coming through and queue view operation falls over as I said earlier, I'm really stuck!
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BlueComputeCommented:
Hi,

there is a previous question on experts exchange where the asker had a similar problem and was able to get mail flowing again with the help of Microsoft PSS by stopping the MsExchangeTransport service, renaming the Queue folder (c:\program files\Microsoft\Exchange Server\v14\TransportRoles\data\Queue) and restarting the service.  Might be worth a go.

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_28038379.html
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InsideviewAuthor Commented:
I'm now getting error 4999 also
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InsideviewAuthor Commented:
BlueCompute, THANK YOU, renaming the queue folder worked!!

Before I award the points do you know how I can get the good emails out of the oldqueue?
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BlueComputeCommented:
I'm afraid I don't know if it is possible to retrieve the good messages from the old queue.  I think if the poison messages have corrupted the queue database then no, but I'm not certain.

This link describes exporting mail from a 'good' queue, again I don't know if you'd be able to load up the old queue and extract the messages, sorry.  http://www.damianflynn.com/2011/03/21/export-mail-queueexchange-2010/
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InsideviewAuthor Commented:
Maqny thanks
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