No email Poison Message ID 10003

Posted on 2013-06-10
Medium Priority
1 Endorsement
Last Modified: 2013-06-11
Hi, I need help, customer has no emails to client machines, event ID 10003 says poison message, I have tried using Queue viewer in toolbox but it errors with message that says

the queue view operation has failed with an exception the remote proceedure call was cancelled, it was running the command "get message - result size "1000"  return page info .... "then the sort order

the only thing you can do then is click OK
Question by:Insideview
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LVL 14

Expert Comment

ID: 39234388
What service pack level are you at?   This KB describes an issue that was resolved in Update Rollup 3 for Exchange 2010 SP1: http://support.microsoft.com/kb/2443688

Are all services running?

Author Comment

ID: 39234802
Hi sorry for the delay, as far as I can tell all the services are running except one dot net framework NGEN x64 which has a delayed start, (x86 is running).

I have downloaded the latest rollup, (8) and restarted afterwards but no good.

All the client machines are connected to exchange there are just no emails coming through and queue view operation falls over as I said earlier, I'm really stuck!
LVL 14

Accepted Solution

BlueCompute earned 2000 total points
ID: 39234917

there is a previous question on experts exchange where the asker had a similar problem and was able to get mail flowing again with the help of Microsoft PSS by stopping the MsExchangeTransport service, renaming the Queue folder (c:\program files\Microsoft\Exchange Server\v14\TransportRoles\data\Queue) and restarting the service.  Might be worth a go.

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Author Comment

ID: 39235111
I'm now getting error 4999 also

Author Comment

ID: 39235354
BlueCompute, THANK YOU, renaming the queue folder worked!!

Before I award the points do you know how I can get the good emails out of the oldqueue?
LVL 14

Expert Comment

ID: 39237030
I'm afraid I don't know if it is possible to retrieve the good messages from the old queue.  I think if the poison messages have corrupted the queue database then no, but I'm not certain.

This link describes exporting mail from a 'good' queue, again I don't know if you'd be able to load up the old queue and extract the messages, sorry.  http://www.damianflynn.com/2011/03/21/export-mail-queueexchange-2010/

Author Closing Comment

ID: 39237200
Maqny thanks

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