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Laptop will not connect to Networks

Posted on 2013-06-10
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Last Modified: 2013-06-10
I have a Compaq Presario CQ60 running Win 7 64 bit.    The laptop was running fine, but needed to have some malware removed.   After removing malware, it will not connect to any network, either via wired or wireless.   I have tried it on two networks that it used to work on.  I have run ipconfig release, renew, but nothing happens.   Under Device Manager, no devices have any issues.


Any ideas on why this is happening?
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Question by:syssolut
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15 Comments
 
LVL 9

Expert Comment

by:TvMpt
ID: 39234431
Try to use manual ip configuration instead dynamic dhcp to see if works
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Expert Comment

by:Pradeep Dubey
ID: 39234435
Please explain more whats happning when you connect to the network ? Does it giving any error ?
Eventlog says something?
did you getting IP from DHCP?
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Expert Comment

by:Thomas Grassi
ID: 39234438
try booting up in safe mode with networking

Try to restore back to a known good restore point
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Expert Comment

by:helpfinder
ID: 39234441
maybe your malware is not removed completely, or it harmed network config and even malware is gone config is still affected.

check your network adapters if they are set to DHCP configuration and in Advanced IP and DNS settings isn´t anything unusual.

you can also try command:
netsh winsock reset
and reboot the machine

try login as different user ono that machine if the problem occurs under that account as well
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Author Comment

by:syssolut
ID: 39234554
I will try Static Ip.

It is DHCP coming from router.

I installed a USB "N" adapter.  It shows that it is connected to the network, but the IP address comes up "169.54.xxx.xxx".   Other laptops and computers are connected to this same network without any issues.

Under Safe Mode it will not connect either.   When IE is clicked on the screen goes white and just the cursor is visible until I shut down IE under Task Manager.
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Expert Comment

by:Thomas Grassi
ID: 39234573
OK 169.54 means you can not connect to the DHCP server.

What about your network cable?

Maybe your USB adapter is bad

Any lights on it?
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Expert Comment

by:helpfinder
ID: 39234579
if laptop obtains IP 169.54.etc it is not correct. you should try with that static IP (the same config as on working machine - subnet mask, default gateway, DNS - and unique IP)

you can try to reinstall network driver, but if it is the same for wired and wireles network adapter then probably this won´t be a solution (but you never knows what your infection did)

if you have also other problems, not only networking, but e.g. starting IE or other apps maybe the best (and probably fastest) solution would be backu up necessary data na reinstall the machine
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LVL 24

Expert Comment

by:aadih
ID: 39234600
Try ComboFix to remove the virus completely.

Before that try restoring your computer to an earlier time before the virus.

Even try restoring computer to a time with the virus, but with network access.  Then try running a scan with a bootable rescue disk (several antivirus vendors provide downloading and making of such disk).

[What program did you use to remove the virus?  What is the name of the virus?]
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LVL 30

Expert Comment

by:ded9
ID: 39234698
Problem seems to be with dhcp client service...it might be stopped.

Launch services.msc and start dhcp client service...make sure its started and set automatic.

Also make sure windows connection manager service is started




Ded9
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Author Comment

by:syssolut
ID: 39234861
I ade sure the DHCP service is running.   When I do an "ipconfig /renew"  I get the message " a socket operation encountered a dead network".
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Expert Comment

by:ded9
ID: 39234878
Are all the lights on the modem lit up ....post screenshot.

Try uninstalling all security software except malwarebytes...reboot and try ipconfig /renew again.



Ded9
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LVL 23

Expert Comment

by:Thomas Grassi
ID: 39234896
Sounds to me you still have malware on your machine.

Can you do a system restore?
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Expert Comment

by:ScottCha
ID: 39234897
You are going to spend more time trying to fix this than just backing up the data and doing a fresh install.

That is my suggestion and is the only 100% sure way to know you got rid of all of the virus/malware infection.
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Accepted Solution

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helpfinder earned 500 total points
ID: 39234898
I am almost sure this is job of malware you had and as I wrote maybe it is a quicker to reinstall OS than looking for solutions, fix one by one, and then after 2 days of working without problems you find another one. Now you do not know what and where was changed and what is/will be affected in the system.

If reinstall is not a way for you (again in this case I highly recommend) then try also to run
sfc /scannow

also download antimalware from MalwareBytes and scan for infection
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Author Closing Comment

by:syssolut
ID: 39235041
I ran SFC /Scannow and it fixed the issue.  below are the results of the scan

Windows Resource Protection found corrupt files and successfully repaired them.
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