How to enable certain IP phones to ring during incoming main line calls

Posted on 2013-06-10
Medium Priority
Last Modified: 2013-06-13
Hello, simple question I'm sure; however we are having issues figuring out how to enable certain individual Cisco IP phones to ring, for incoming calls.  The way we have these phones in question setup is, only the main line group is assigned to them.  However, whenever a call to the incoming main line comes in, the IP phones blink and indicate a call is coming through, but the phone itself never rings.  We have the ring volume up and other phones with the main line also assigned to them rings however.

My question is whether or not there is a simple setting in CUCM that allows us to turn the ringer on and off, for incoming calls of these individual IP phones? We are using Cisco System version:  Thanks in advance for any help.
Question by:bns-nyc
  • 2

Author Comment

ID: 39235211
I actually just noticed something weird as well and not sure if there's a setting to change it.  When I pull up another 2 line user phone (7960) in CUCM, I see the Ring Setting options available.  However, when I bring up one of the single 1 line common phones (7905), that same Ring Setting option is not available.  It seems like the 7905 is missing a number of options under the Line settings for some reason.

I have to assume there is a reason why the single line 7905 phone does not have these options available, while the 2 line 7960's do.  Anyone happen to know if I can enable the same settings so I can change the Ring Setting for the 7905 in CUCM?
LVL 81

Accepted Solution

arnold earned 1500 total points
ID: 39236454
Do you use hunt, blast groups, etc.
I.e. a blast group rings all the extensions.
It sounds as tough the button is defined as a monitor rather than the line/extension.

Author Comment

ID: 39244637
thanks for the reply Arnold.  Yes, it seems the configuration is definitely a little strange when it comes to the main line for some reason. We're just going to leave it as is for now, until we have a better / correct solution.  Thanks again

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