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Group policy "My Documents" redirection failed.

Posted on 2013-06-10
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Last Modified: 2013-06-15
Windows 7 laptop on a Windows 2008 domain.  We are in the process of updating folder redirection via a new GPO and OU.  All users are currently in the 'users' OU with the old group policy for folder redirection.  We are moving users to a new group policy by putting them in a different OU.  This has worked well for many people so far.

One laptop has been a problem.  I put the user in the new OU and it picked up the new group policy.  However, the file location for My Documents is stuck at the old location.  I have gpupdate /force several times and restarted it several times.  It seems to just be stuck at the old location for My Documents even though other folders like Favorites and Desktop show the new location correctly.

My event log shows the following Warning ID 1085:  Windows failed to apply the Folder Redirection settings.  Folder Redirection settings might have its own log file.  Please click on the 'More information' link.

I appreciate any thoughts on this.  Thanks!
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Question by:SoftwarePilot
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Expert Comment

by:Haresh Nikumbh
ID: 39235304
verify dns setting , Add dns ip address is network , flushed dns... and then gpupdate


http://community.spiceworks.com/topic/104283-my-documents-folder-redirection-stuck-on-old-location
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Author Comment

by:SoftwarePilot
ID: 39235318
Verified those settings and flushed it, but the results are the same.
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LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39235343
What about

"Grant the user exclusive rights to Documents" which was causing issues. Once I unchecked that box everything worked fine.

http://community.spiceworks.com/topic/246500-folder-redirection-has-stopped-working-on-some-clients
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LVL 11

Expert Comment

by:Pradeep Dubey
ID: 39235375
put this user into old OU and run old policy. and then again move it to the new OU and apply new policy...
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Author Comment

by:SoftwarePilot
ID: 39235402
takecoffe - We removed Exclusive Rights for the user about a month ago.

pradeep08-81 - We've already done that.  Nothing changes.  The three folders, Desktop, Favorites and StartMenu all stay in the new location and the My Documents folder stays in the old location.

I have a suspicion that it may have something to do with the local computer Offline Sync cache. I may try resetting that and see what happens.

The local computer is also getting "Windows failed to apply the Folder Redirection settings. Folder Redirection settings might have its own log file." when the user logs in.  I've been researching it but so far haven't found the solution.

Thanks all for your help.
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LVL 2

Expert Comment

by:Wouter Makkinje
ID: 39235478
Please check so that the My Documents folder, or folders beneath arent owned by other users, or simply not owned by the user in question. This feels like a case of the user not having correct permissions.

I would go into the my documents folder on the server and choose to apply security settings to all child objects. This "SHOULD" resolve the issue.

An alternative solution could be to set the old policy to "Return folders to local computer" and gpupdate /force the laptop then go into gpmc and deny him apply group policy rights to that policy. This would force the folders to move locally then apply the new policy to the user moving it from the lap top to the new server.
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Accepted Solution

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SoftwarePilot earned 0 total points
ID: 39235680
Thanks all for your assistance.

The problem ended up being as I suspected.  Something flaky in the Microsoft Offline Sync cache was preventing the policy from being implemented.

Resetting the cache, logging back in and then forcing a manual sync caused the Documents folder contents to be properly moved to the new OU.

After two decades of dealing with this buggy offline sync feature, it should have been the first place I looked.

Thanks again.
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Author Closing Comment

by:SoftwarePilot
ID: 39249750
The problem ended up not being directly related to folder redirection at all but rather the MS offline sync feature.

To learn more about resetting the offline sync cache, check out this Microsoft link:
http://social.technet.microsoft.com/Forums/en/w7itpronetworking/thread/9ce9195f-0aea-4019-84e5-13bd01e36b19
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