Solved

Keyboard / touchpad unresponsive in Windows but works in BIOS

Posted on 2013-06-10
6
400 Views
Last Modified: 2013-06-25
Acer Aspire 1360 laptop. Keyboard (built-in or external) and touchpad are unresponsive once pc boots to windows xp login screen. Keyboards work fine while in BIOS setup. Booting to safe mode didn't help. RDP works fine.
0
Comment
Question by:nfinorthit
6 Comments
 
LVL 88

Expert Comment

by:rindi
ID: 39235578
Probably the drivers aren't loaded. Make sure the chipset drivers are installed. If they are USB devices, plug them in after you have RDP's to the system, and then wait for their drivers to load.
0
 
LVL 4

Expert Comment

by:TechOps07
ID: 39235587
Right-Click My Computer>Properties>Device manager.
Go to the keyboards, Right Click the keyboards listed and select Uninstall. Once they are uninstalled run scan for hardware changes in Device manager so it can reinstall them.

If this still fails to work download updated drivers from your Manufacturers website and install manually.
0
 
LVL 91

Expert Comment

by:nobus
ID: 39236882
is this recent ?  if so, try a system restore to a date it was ok
0
Scale it in WD Gold

With up to ten times the workload capacity of desktop drives, WD Gold hard drives employ advanced technology to deliver among the best in reliability, capacity, power efficiency and performance.

 

Accepted Solution

by:
nfinorthit earned 0 total points
ID: 39237570
RDP works fine. Removing/re-installing didn't work - still no keyboard/mouse.  I downloaded Acer's chipset but their setup.exe is hanging. LOL. I'll give system restore a try LOL. Unfortunately the cd-rom isn't working and I can't use my Linux boot disk to roll back restoring registry manually and this model doesn't support usb boot either. :( My last options are at this point to not waist my time is "system restore" or replace cd-rom and do either fresh install or try rolling registry back via Linux boot.
0
 
LVL 91

Expert Comment

by:nobus
ID: 39237931
it looks like this system needs some maintenance
0
 

Author Closing Comment

by:nfinorthit
ID: 39274197
None of the offered solutions were applicable. The system couldn't be restored via Windows or any maintenance done to it because, as the question stated, the keyboard was unresponsive the immediately after leaving BIOS screen.
0

Featured Post

New My Cloud Pro Series - organize everything!

With space to keep virtually everything, the My Cloud Pro Series offers your team the network storage to edit, save and share production files from anywhere with an internet connection. Compatible with both Mac and PC, you're able to protect your content regardless of OS.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Two to three times a week, some version of the question below is posted: "I have a laptop that (was given to me / I bought on ebay / I forgot the password for).  I can't (start it / upgrade the BIOS / change BIOS settings) because it's asking for…
The Samsung SSD 840 EVO and 840 EVO mSATA have a well-known problem with a drop in read performance. I first learned about this in an interesting thread here at Experts Exchange: http://www.experts-exchange.com/Hardware/Storage/Hard_Drives/Q_2852…
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…
Video by: Mark
This lesson goes over how to construct ordered and unordered lists and how to create hyperlinks.

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now