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Keyboard / touchpad unresponsive in Windows but works in BIOS

Posted on 2013-06-10
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Last Modified: 2013-06-25
Acer Aspire 1360 laptop. Keyboard (built-in or external) and touchpad are unresponsive once pc boots to windows xp login screen. Keyboards work fine while in BIOS setup. Booting to safe mode didn't help. RDP works fine.
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Question by:nfinorthit
6 Comments
 
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Expert Comment

by:rindi
ID: 39235578
Probably the drivers aren't loaded. Make sure the chipset drivers are installed. If they are USB devices, plug them in after you have RDP's to the system, and then wait for their drivers to load.
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Expert Comment

by:TechOps07
ID: 39235587
Right-Click My Computer>Properties>Device manager.
Go to the keyboards, Right Click the keyboards listed and select Uninstall. Once they are uninstalled run scan for hardware changes in Device manager so it can reinstall them.

If this still fails to work download updated drivers from your Manufacturers website and install manually.
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LVL 93

Expert Comment

by:nobus
ID: 39236882
is this recent ?  if so, try a system restore to a date it was ok
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Accepted Solution

by:
nfinorthit earned 0 total points
ID: 39237570
RDP works fine. Removing/re-installing didn't work - still no keyboard/mouse.  I downloaded Acer's chipset but their setup.exe is hanging. LOL. I'll give system restore a try LOL. Unfortunately the cd-rom isn't working and I can't use my Linux boot disk to roll back restoring registry manually and this model doesn't support usb boot either. :( My last options are at this point to not waist my time is "system restore" or replace cd-rom and do either fresh install or try rolling registry back via Linux boot.
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LVL 93

Expert Comment

by:nobus
ID: 39237931
it looks like this system needs some maintenance
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Author Closing Comment

by:nfinorthit
ID: 39274197
None of the offered solutions were applicable. The system couldn't be restored via Windows or any maintenance done to it because, as the question stated, the keyboard was unresponsive the immediately after leaving BIOS screen.
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