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Remote Desktop Session Shows Black Windows on the Machine

Posted on 2013-06-10
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Last Modified: 2013-07-29
Screen Print of Issue See Red ArrowI need help with this one. It' been happening for a while now but I'm just tired of seeing it. Whenever I connect to different client machines via RDP from my mine machine (Windows Server 2003) and once I'm connected to my remote machine, when I open multiple windows on that machine I connect to, like multiple Windows Explorer windows, when I click on the box to select the different windows down at the bottom left corner on the task or menu bar, instead of seeing my window titles to select they are all just black. See below.  DRIVES ME CRAZY cause I have to keep using trail and error and just click on each black section...hoping to get the window I want!

I assume it must be a color depth setting on either the client machine or RDP settings but so far I'm not having any luck. Its just a big pain not knowing which window I'm selecting each time.

PLEASE HELP!

Thanks
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Question by:matrix0511
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Expert Comment

by:HornAlum
ID: 39235972
try disabling the "bitmap caching".

though, part of this could be visualizing the aero features over a RDP session. this article refers to 2008 but it should work just the same on windows 7

http://www.win2008r2workstation.com/enable-remote-desktop-with-aero/

RDC properties need to be 32 bit color depth on the server RDP-TCP properties AND on your client.
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Accepted Solution

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matrix0511 earned 0 total points
ID: 39236137
@Hornalum,…I’ve been able to isolate the issue. It appears to ONLY happen when I use the Citrix web interface. We can connect to our company machines in 2 ways: VPN or Citrix.

 When I connect to  my machine from the Citrix published app, my desktop color depth is all messed up and any RDP connections I make…the color is messed up as well.

However, if I connect to that same machine via my VPN connection first and then use RDP directly the issue goes away. Interesting huh?

Appears to be an issue with Citrix connection.

Any thoughts?
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Expert Comment

by:HornAlum
ID: 39337304
I'm not familiar with Citrix, sorry buddy :(
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Author Closing Comment

by:matrix0511
ID: 39363111
because no one else provided any resolution for me.
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