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Lost Kodak scan station 500 password

Posted on 2013-06-10
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Last Modified: 2013-06-11
The password has changed from default but no one knows what it is.  The manual says to call kodak support but we do not have a support contract.  There has to be a way we can get the password ourselves.
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Question by:beepat
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_ earned 2000 total points
ID: 39237948
I tried to find a way to reset the password, but all I found were these:

from this .pdf, I found:

www.kodak.com/go/disupport
1.800.822.1414
(US&C only; all other regions, contact your local
Kodak Support Center)
When contacting support, have the following available:
A description of your problem
Scan Station serial number


http://www.google.com/url?q=http://www.newwavetech.com/vendor%2520stores/resource_centers/kodak/ProductInfo/09_Scan%2520Station%2520500%2520Quick%2520Tips.pdf&sa=U&ei=MTO3Uf-NNYPK9QTEvoG4DA&ved=0CD0QFjAJ&usg=AFQjCNFMNRMwBgokiAIGA9eujJPdoYO3rA

and from this one:

1. Visit www.Kodak.com/go/disupport to obtain the most current phone
number for your country.
2. When calling, please have the following information ready:
• A description of your problem.
• The Scan Station serial number.


http://www.google.com/url?q=http://graphics.kodak.com/docimaging/uploadedFiles/A61628_ss500_AG_en.pdf&sa=U&ei=mzW3UYP6OZPY8gTQ7oHgDw&ved=0CCIQFjAB&usg=AFQjCNHnNwwM5slDuTo8QQr8oOhPnIo9bw
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LVL 32

Expert Comment

by:_
ID: 39238033
Thank you much.   : )

I forgot to add that you shouldn't need a Support Contract for "run of the mill" problems.
That's more for the "it's broke and I need it fixed yesterday!!" kind of problems.    ; )
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