Issue Downloading Files with Internet Explorer

Posted on 2013-06-10
Last Modified: 2013-06-11
Hello all.  I have a user who accidentally upgraded their IE version to 10 on their Windows 7 64-bit system.  They rolled back to IE 9 because a few sites they access did not work in 10.  After rolling back to 9 however they noticed they could not download anything direct from sites.  Going to iTunes, Java or other sites and clicking the download button would do nothing.

We went in and in Advanced tab reset all their settings with no luck.  We also made sure the Do not save encrypted pages to disk was un checked.  

I then rolled it back to IE 8 to see if that worked.  When I did that I get the popup for the download but I receive an error. "Unable to Open This Internet Site".  

I'm thinking it might be something in the registry that got hosed up.  I've seen this issue once before but a simple IE reset fixed it all up.  Not with this one.  Any help is greatly appreciated.
Question by:sdpads
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
LVL 24

Expert Comment

ID: 39236028
Try reinstalling IE10. And use compatibility mode (IE9) to view the problem sites.

[Note:  You could restore the PC to a time before downgrading to IE9.]

Author Comment

ID: 39236051
Good idea.  Let me look at doing a restore.
LVL 50

Expert Comment

ID: 39236103
sdpads--Look at the settings in IE Tools|Internet Options|Security tab|Custom Level|Downloads section.  Make sure the radio button for File Downloads is set to Enable.
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!


Author Comment

ID: 39236502
Restore rolled everything back but kept IE at version 10.  When I went back to 9 it has same issue.  10 has a lot of issues with many of our main sites users access.

File downloads are at Enable.  Not luck
LVL 24

Accepted Solution

aadih earned 500 total points
ID: 39236507
Does downloading work with other browsers (e.g, opera or chrome)?

Try, also, booting up in safe mode with networking and see if the problem persists or not?

Author Comment

ID: 39236564
Under another profile it works.  Will try blowing out the profile
LVL 24

Expert Comment

ID: 39236570
Great. You found the solution.  :-)

Author Closing Comment

ID: 39238206
This pointed me into trying another profile.  After we did that we got it working again.

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

#Citrix #Internet Explorer #Enterprise Mode #IE 11 #IE 8
While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question