Issue Downloading Files with Internet Explorer

Posted on 2013-06-10
Last Modified: 2013-06-11
Hello all.  I have a user who accidentally upgraded their IE version to 10 on their Windows 7 64-bit system.  They rolled back to IE 9 because a few sites they access did not work in 10.  After rolling back to 9 however they noticed they could not download anything direct from sites.  Going to iTunes, Java or other sites and clicking the download button would do nothing.

We went in and in Advanced tab reset all their settings with no luck.  We also made sure the Do not save encrypted pages to disk was un checked.  

I then rolled it back to IE 8 to see if that worked.  When I did that I get the popup for the download but I receive an error. "Unable to Open This Internet Site".  

I'm thinking it might be something in the registry that got hosed up.  I've seen this issue once before but a simple IE reset fixed it all up.  Not with this one.  Any help is greatly appreciated.
Question by:sdpads
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
LVL 24

Expert Comment

ID: 39236028
Try reinstalling IE10. And use compatibility mode (IE9) to view the problem sites.

[Note:  You could restore the PC to a time before downgrading to IE9.]

Author Comment

ID: 39236051
Good idea.  Let me look at doing a restore.
LVL 50

Expert Comment

ID: 39236103
sdpads--Look at the settings in IE Tools|Internet Options|Security tab|Custom Level|Downloads section.  Make sure the radio button for File Downloads is set to Enable.
Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.


Author Comment

ID: 39236502
Restore rolled everything back but kept IE at version 10.  When I went back to 9 it has same issue.  10 has a lot of issues with many of our main sites users access.

File downloads are at Enable.  Not luck
LVL 24

Accepted Solution

aadih earned 500 total points
ID: 39236507
Does downloading work with other browsers (e.g, opera or chrome)?

Try, also, booting up in safe mode with networking and see if the problem persists or not?

Author Comment

ID: 39236564
Under another profile it works.  Will try blowing out the profile
LVL 24

Expert Comment

ID: 39236570
Great. You found the solution.  :-)

Author Closing Comment

ID: 39238206
This pointed me into trying another profile.  After we did that we got it working again.

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
Suggested Courses

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question