Solved

how to remove: the ice cyber crimes center

Posted on 2013-06-10
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Last Modified: 2013-11-22
the ice cyber crimes center virus has locked my Toshiba laptop running windows 7.
how can I remove it?
I can not access any windows programs at all, not even task manager.
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Question by:stevedantonio
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4 Comments
 
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Accepted Solution

by:
aadih earned 440 total points
ID: 39236068
The easiest way is to boot into safe mode (with command prompt if necessary) and do a system restore (rstrui.exe from the command prompt.)

After restoration, run MalwareBytes AntiMalwre (free).  Make sure that your real-time protection for your antivirus (or security) software is updated and running.
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LVL 27

Assisted Solution

by:MacroShadow
MacroShadow earned 60 total points
ID: 39236141
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Author Comment

by:stevedantonio
ID: 39237745
I can not get a command prompt
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Author Closing Comment

by:stevedantonio
ID: 39237823
aadih
thank you. I was able to do a system restore.

macroshadow
thank you for the url. I will use in the future
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