?
Solved

Ghosting on Dell Color 5110

Posted on 2013-06-10
8
Medium Priority
?
818 Views
Last Modified: 2016-11-23
Hello,

   I am getting intermittent ghosting on a Dell 5110 printer.  The ghosted images are only in Magenta and are about 3 inches apart.  I just replaced the Imaging Drum and the Fuser in the past week.  I am leaning towards the imaging drum because the ghosted images seemed to be fused properly in that the toner does not smudge or smear.  I cant consistently reproduce the error, it will print fine  for a few hundred pages and then the ghosting will appear for few pages and seem to "wear off" and start printing again.  All toner and other supplies are Dell, no third party supplies ever.  I plan on calling my Dell rep but wanted to get some feedback from the forum.
0
Comment
Question by:thelink12
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 2
8 Comments
 
LVL 39

Expert Comment

by:hdhondt
ID: 39236387
I'm assuming that by "ghosting" you mean that the image reappears fainter further down the page. The distance between the original and the ghost is the circumference of the roller that causes it.

Ghosting is nearly always caused by the fuser not applying sufficient heat to completely melt the toner. That can be caused by a number of things. First, the fuser could be faulty, in which case it needs to be replaced.

However, as it only fails sometimes, it is more likely caused by the paper. It could be that the paper is too damp, or that it is too heavy. What kind of paper are you using when it fails? With heavy paper, the printer needs to be told about it so it can heat up the fuser more, or slow down the printing so the fuser has more time to heat the toner. You tell the printer about the paper type in printer properties. Depending on the printer, there could be settings for Card, Heavy Paper, Transparency, Labels, etc
0
 
LVL 18

Expert Comment

by:web_tracker
ID: 39236548
One other problem is when the printer is plugged into a surge protector. Laser printers should always be plugged directly into the power outlet. Some cheap surge protectors, when they have lots of other items can affect the voltage that is sent to the printer, which may affect the charge on the drum as a result the image is not fully removed causing ghosting. The first question Dell will ask is: Is the printer plugged directly into the wall outlet.
0
 
LVL 39

Accepted Solution

by:
hdhondt earned 2000 total points
ID: 39236636
That's why it's important to know the distance between the repeats. According to the 5110cn User's Guide (pg 184):

Replace the charge rolls if the defects occur every 28.3 mm (1.11 in.).
Replace the transfer roller if the defects occur every 51.7 mm (2.04 in.).
Replace the print cartridge if the defects occur every:
47.8 mm (1.88 in.)
96.8 mm (3.81 in.)

Replace the fuser if the defects occur every:
88.0 mm (3.46 in.)
95.2 mm (3.75 in.)
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 

Author Comment

by:thelink12
ID: 39237662
The defects occur every 3 inches.  I found a contamination check when I went into customer mode and if the defect is every 75 mm then it is the imaging drum.
Contamination-check.pdf
0
 
LVL 39

Expert Comment

by:hdhondt
ID: 39239668
That seems pretty conclusive. Now you just need to decide whether it's worth replacing; the price seems reasonable though.

Depending on the age of the printer and the number of pages it has done on the present drum (they're rated at 35,000 pages), it's also possible that Dell will replace it under warranty.
0
 
LVL 18

Expert Comment

by:web_tracker
ID: 39239846
Is the printer plugged directly to a power outlet? Or is it plugged into a serge protector?
0
 

Author Comment

by:thelink12
ID: 39240886
I talked to my Dell rep and he is going to send me a replacement Imaging drum.  The printer is plugged directly into a power outlet.  I dont think the power has anything to do with it because the printer has been printing fine for months.  It was only after changing the fuser and imaging drum that the defect occured.
0
 
LVL 18

Expert Comment

by:web_tracker
ID: 39242258
what type of issues were you having before you changed the drum and fuser?
I have seen similar issues occur due to a faulty high voltage powersupply. So if after you replace the drum from Dell and are still having issues you will mostlikely have to replace the high voltage powersupply. As this is what charges the drum.
0

Featured Post

NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …

649 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question