Solved

pop up virus

Posted on 2013-06-10
9
414 Views
Last Modified: 2013-11-22
Hi,

I keep getting a popup to backup my computer (this is a virus).
I ran SPybot &s , malaware bytes, ccleaner and it is still there.

AV picks up nothing

What can I do?
0
Comment
Question by:jagguy
9 Comments
 
LVL 21

Expert Comment

by:Larry Struckmeyer MVP
ID: 39236587
Hmmm.... may not be a virus.  What os on the system and if windows can you give us the exact message or better yet a snip or screen shot?
0
 

Author Comment

by:jagguy
ID: 39236594
Win7 and I will get a screen shot when it appears again.
Where is this message found as it is a generic message which is suspicious.
0
 

Author Comment

by:jagguy
ID: 39236599
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 

Author Comment

by:jagguy
ID: 39236604
mypc backup.exe and I cant delete it manually
0
 
LVL 24

Expert Comment

by:aadih
ID: 39236608
Can you restore your PC to a time before the problem occurred?
0
 

Author Comment

by:jagguy
ID: 39236614
no , I just deleted the thing manually anyway
0
 
LVL 24

Accepted Solution

by:
aadih earned 500 total points
ID: 39236639
Remove all addons and extensions from the browser you use, and remove all toolbars.

Go to Control Panel --> Programs and Features. Examine all installed programs.  Do you see any that you didn't install or do not recognize.  Uninstall these.

Also download adwcleaner and run it:

http://www.bleepingcomputer.com/download/adwcleaner/ >
0
 
LVL 92

Expert Comment

by:nobus
ID: 39236871
you can also accept the pop-up, and see what program it wants to run..
then you have more info as what to look for
0
 
LVL 38

Expert Comment

by:BillDL
ID: 39240079
Hello jagguy

>>> "mypc backup.exe and I cant delete it manually" <<<

Are you referring to "uninstalling" the program, as opposed to actually trying to delete it?

The first place to look when trying to get rid of unwanted programs, such as toolbars and utilities that are often installed with other programs, is as described here:
http://windows.microsoft.com/en-gb/windows7/uninstall-or-change-a-program

I can't watch any of the videos on my work computer, but maybe you can see if your popup dialog looks like any shown in the videos on their site:
http://www.mypcbackup.com/

If so, the uninstallation instructions are no different to uninstalling any other program on Windows 7:
http://support.mypcbackup.com/faq/uninstall-and-cancellation

Is it possible that a "Lite" version of this program was already factory installed on your PC, as Dell, HP, etc, often do?
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question