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Search causes Explorer.exe to Crash in Windows 8

Posted on 2013-06-11
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Last Modified: 2013-06-17
I have a new computer with windows 8 pro, and when I do a search for anything, the windows file explorer window closes and I am told by the add-in www.SOLUTO.com that "explorer.exe has crashed." soluto.com also tells me that windows explorer.exe crashes at other times for no reason in particular.

This happens on a regular basis throughout the day.

What do I do now?
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Question by:Lev Seltzer
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Expert Comment

by:BlueYonder
ID: 39237479
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Expert Comment

by:Thomas Grassi
ID: 39237489
First uninstall soluto restart computer.

Any reason you have this installed?
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Expert Comment

by:John Hurst
ID: 39237537
I do not have soluto installed on my Windows 8 Pro machine and Explorer does not crash when I search. So soluto is probably your problem.

... Thinkpads_User
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Author Comment

by:Lev Seltzer
ID: 39237581
I ran the trouble shooter and it found no problem with windows search. I "reset" the search in any case, but windows explorer still crashes.

I do not believe I have provided enough information for anyone to conclude that the problem is soluto. Have you researched this product and concluded that it is prone to causing errors in Windows 8?
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by:Thomas Grassi
ID: 39237621
As I stated above uninstall soluto

be very aware of third party products that gather information about your computer.
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Assisted Solution

by:John Hurst
John Hurst earned 375 total points
ID: 39237640
I saw this article that reasonably confirms soluto is a problem and that they are working on it.

http://www.soluto.com/kb/microsoft-windows/diagnosing-and-preventing-crashes-in-windows-applications/

Beware of this statement in the article:

Soluto’s Crash Healing feature is a crowd-sourced effort

Crowds are not using Windows 8. It has about 4% market share. So don't wait for crowds to solve the problem.

..... Thinkpads_User
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Expert Comment

by:aadih
ID: 39237902
Did you uninstall "Soluto" and see what happens?  Crash goes away or still happens?
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Author Comment

by:Lev Seltzer
ID: 39239072
soluto has been uninstalled (and I rebooted) but the problem remains.
I opened explorer, entered a search term, and two seconds later the window closed. However, there was no message saying that there was a crash.
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Assisted Solution

by:aadih
aadih earned 125 total points
ID: 39239092
Do you have a restore point to go back to?

If not, do a repair install (of the OS).
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Author Comment

by:Lev Seltzer
ID: 39251149
How do I do a repair install without erasing all my personal settings?
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Accepted Solution

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John Hurst earned 375 total points
ID: 39251176
Here is a tutorial for running Repair Install:

http://www.sevenforums.com/tutorials/3413-repair-install.html

A Repair Install is supposed to leave everything intact, but it is always best to back up your machine first just in case.

.... Thinkpads_User
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Author Comment

by:Lev Seltzer
ID: 39251443
thinkpads_user: I followed the instructions, and after an hour or so windows was running again. However, when I entered some text in a windows file explorer search box, the window closed and windows explorer gave the appearance of crashing and restarting.

Any other ideas?

Is there a way to completely erase the indices and rebuild them?
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Assisted Solution

by:John Hurst
John Hurst earned 375 total points
ID: 39251490
Yes. You can go into indexing options in Control Panel and the click on Advanced. There is a rebuild option in there. That will delete and rebuild the index.

... Thinkpads_User
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Author Comment

by:Lev Seltzer
ID: 39251512
I clicked on "rebuild" and so far, so good. I enter a search term, and while it is obviously not found (because the indexes have not been rebuilt), at least it does not crash.

I will confirm tomorrow when everything is (hopefully) rebuilt.
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Author Closing Comment

by:Lev Seltzer
ID: 39252446
Thank you to all that helped solve this problem. I did a repair install, updated windows, then rebuilt the search index.  It seems to be working and explorer is not crashing right now when I do a search. Hopefully this will continue to work - if not I'll submit another ticket.
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Expert Comment

by:John Hurst
ID: 39252676
@WEBuilder - I am glad you got this problem solved and I was happy to help you with it.

.... Thinkpads_User
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