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wfica32.exe faulting module gdi32.dll

Posted on 2013-06-11
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Last Modified: 2013-06-13
I have two users running windows XP 32-bit.Both workstations are crashing when running published applications through a web portal. "citrix has stopped working error" and then forces the program to end. This happens like clock work every nine minutes. It will close the app, and when they open it, it starts where they left off.

The report shows Faulting application WFICA32.EXE, and faulting module gdi32.dll.

What I have done,
Checked Drivers,
Replaced the dll.
ran sfc /scannow
Updated ie.
One of the users has a fresh install of XP. no luck.

If there is anymore information needed please tell me.
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Question by:NerfBSI
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Expert Comment

by:basraj
ID: 39238606
Whether the user is having any roaming profiles connecting to the local desktop. What if another users logs into that same PC and login from there? Also user can access the application from a different desktop?

Try to recreate the user profile both on the local desktop and on the Citrix servers also.
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basraj earned 500 total points
ID: 39238609
if user has any printers, try stopping printer services or remove printers temporarily to see if you can replicate the problem
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Author Comment

by:NerfBSI
ID: 39240865
I have tired removing a majority of the printers, and problem still occurs. I'll try stopping them all. The user who has a clean install of windows has a new profile as well.  

Did a bit more research on the issue. ( I'm new here at the job and new to Citrix). The users connect to a vpn using juniper connect, then access what I believe a Xen app server.

The WFCIA32 exe is version 12.3.0.8

I do not control the App server.
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Author Comment

by:NerfBSI
ID: 39244165
Stopping the Spool service stopped the error. What would would be the best way to go about  fixing this. I cannot just leave the spool service off.
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Expert Comment

by:basraj
ID: 39244778
Some unsupported printers or corrupted printer drivers would cause this problem. Try adding printer/print driver one by one and find the culprit
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