Solved

Richo Aficio 2020d will not scan to email

Posted on 2013-06-11
3
1,915 Views
Last Modified: 2014-09-23
We recently changed our email provider from Cbeyond to office 365. we had our Richo Aficio 2020d set to scan to email. Sender was set to email from old Scanner email through Cbeyond. We have attempted to set up an email in office 365 named
Scanner@365Domain.com, The printer reads failure to send check logs. Tried Gmail account does not present error. sits in sending mode. does anyone have advice on how I can make this feature work? worked perfect until the old email was out of date from Cbeyond.

Origional settings

Scanner@Cbeyonddomain.com
SMTP Sever name: Smtp.Cbeyond.com
SMTP port no:587
SMTP Authentication: on
SMTP Auth. Username: Scanner@Cbeyonddomain.com
SMTP Auth. password: :password
SMTP Auth Encryption: Auto Select


Scanner@gmail.com
SMTP Sever name: Smtp.gmail.com
SMTP port no:587,25, 465(tried all)
SMTP Authentication: on
SMTP Auth. Username: Scanner@gmail.com
SMTP Auth. password: :password
SMTP Auth Encryption: Auto Select
0
Comment
Question by:TechGuy_007
3 Comments
 
LVL 9

Expert Comment

by:dipersp
ID: 39238016
We're doing this with Office 365.  There's some settings to have to put in the scanner, and not all scanners will have these options, so YMMV.

You'll need your server name from Office 365.  Port is 587, and encryption is TLS.

To find your server name, log to Office 365, login to OWA, options, about.  There's a spot for external SMTP where you'll find this info.  Plug that into the scanner and it should work.
0
 
LVL 52

Accepted Solution

by:
Joe Winograd, EE MVE earned 500 total points
ID: 39302962
Take a look at this MS KB article, How to set up an SMTP relay in Office 365.
Regards, Joe
0
 
LVL 21

Expert Comment

by:wyliecoyoteuk
ID: 40340141
2020d does not support the required encryption.
Install email relay on a PC on the network and route it through that.
http://sourceforge.net/projects/emailrelay/
0

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you one of those front-line IT Service Desk staff fielding calls, replying to emails, all-the-while working to resolve end-user technological nightmares? I am! That's why I have put together this brief overview of tools and techniques I use in o…
As a long-time IT Professional, the most important skill I have developed and consider to be my most valuable tool is Effective Troubleshooting. Step through my problem-solving procedure in this 10-step guide adapted from The Universal Troubleshooti…
This Micro Tutorial demonstrates using Microsoft Excel pivot tables, how to reverse engineer competitors' marketing strategies through backlinks.
Learn how to create flexible layouts using relative units in CSS.  New relative units added in CSS3 include vw(viewports width), vh(viewports height), vmin(minimum of viewports height and width), and vmax (maximum of viewports height and width).

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now