• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 432
  • Last Modified:

adobe photoshop elements

I have adobe photoshop elements 4 and had to reinstall on a new win7 pc. adobe isn't helping at all,
my problem is that I have a trial version of the adobe photoshop elements 4 install, and I have my serial number.
elements opens, but I get to a screen where my choices are to buy or continue trial -
I want to put in my serial number so it doesn't think this is a trial
anybody know how to do this?
0
JeffBeall
Asked:
JeffBeall
  • 4
  • 2
  • 2
  • +1
3 Solutions
 
Kash2nd Line EngineerCommented:
i would completely uninstall. user clean script >> http://www.adobe.com/support/contact/cscleanertool.html

to fully remove the software and reinstall
0
 
JeffBeallAuthor Commented:
but the install is a trial version of the software, I don't have a problem with the install, it just doesn't ask for a serial number
0
 
Joe Winograd, EE MVE 2015&2016DeveloperCommented:
My suggestion is to go here:
http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html

Click the "Chat now" button to chat with an agent. This has worked for me in the past...they've been very helpful in resolving both activation and serial number issues. Regards, Joe
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
tailoreddigitalCommented:
Here's a solution,

Adobe Photoshop CS2 for free,
http://www.snapfiles.com/get/photoshopcs2.html

Why use only old elements of Photoshop when you can have the complete CS2 version of Photoshop for free?
0
 
JeffBeallAuthor Commented:
sorry joewinograd but I have photoshop elements 4 and have been to adobe's site and chatted with an agent, but they do not support old software
also tailoreddigital I have to use approved software at work, I couldn't use that software.
0
 
tailoreddigitalCommented:
Seems strange that a more complete version of approved software wouldn't be approved.

I guess it's just a gem for home.   The people i have set it up for love it.


According to Microsoft's site it's incompatible with 7,
http://www.microsoft.com/en-us/windows/compatibility/win7/CompatCenter/ProductDetailsViewer?Name=Adobe%20Photoshop%20Elements&vendor=Adobe&Locale=1033&ModelOrVersion=4&BreadCrumbPath=adobe%20elements%204&Type=Software&tempOsid=win7



You could try setting the software to run in Compatibility Mode,

"try clicking on your Start button. Then, go to All Programs, find the entry for Adobe Photoshop Elements 4 and "right click" on it. Select Properties, and in the Properties dialogue click the Compatibility Tab and try running it in XP Compatibility mode and see if it works"

I've seen this work on software and not on others, but it's worth a try.
0
 
JeffBeallAuthor Commented:
I tried the compatibility mode thing but it didn't work
I even tried something I found on Adobe's site - it said to simulate ending the trial period by changing the clock on the computer.
so if I installed it today ( 6/12 ) change the clock to 7/12 - then the trial period wizard is supposed to ask for a serial number or you could buy the software, but that didn't work either, it only gave the option to buy the software or quit out of the software
I have been looking to download another copy of the software, but apparently, there are no copies of
adobe photoshop elements 4
to be had.
0
 
Joe Winograd, EE MVE 2015&2016DeveloperCommented:
You may buy a used copy at Amazon very cheaply:
http://www.amazon.com/gp/offer-listing/B000AP89JE/ref=dp_olp_used?ie=UTF8&condition=used

Since you have your own legitimate serial number, all you really need is the media, which these folks are selling for less than 10 bucks, including shipping. Regards, Joe
0
 
JeffBeallAuthor Commented:
thank you for the help.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 4
  • 2
  • 2
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now