Outlook 2010 Office 365 Cannot log in - keeps prompting for password
Hi,
We have an Office 365 account.
with 'Ralus.be' being the main domain.
ralusbvba.onmicrosoft.com as the original microsoft made domain.
I can not set up my outlook on a user's computer with this domain (username@ralus.be).
We have another office 365 account with a domain, this DOES work on this computer.
I even tried setting the ralusbvba.onmicrosoft.com as main username and emailadress but even then it isn't working.
When i use another (personal) workstation -outside the company - this works perfectly (both the ralus.be and the onmicrosoft.com domains)
dns, autodiscover, testexchangeconnectivity are all working (since i can set this up on another computer)
pinging to autodiscover on the computer also resolves correctly.
Even if i set up the server connection manually (exchange server and outlook over http) this is failing.
ralusbvba-outlooksettings.jpg
ralusbvba-outlookprompt.jpg
We have an Office 365 account.
with 'Ralus.be' being the main domain.
ralusbvba.onmicrosoft.com as the original microsoft made domain.
I can not set up my outlook on a user's computer with this domain (username@ralus.be).
We have another office 365 account with a domain, this DOES work on this computer.
I even tried setting the ralusbvba.onmicrosoft.com as main username and emailadress but even then it isn't working.
When i use another (personal) workstation -outside the company - this works perfectly (both the ralus.be and the onmicrosoft.com domains)
dns, autodiscover, testexchangeconnectivity are all working (since i can set this up on another computer)
pinging to autodiscover on the computer also resolves correctly.
Even if i set up the server connection manually (exchange server and outlook over http) this is failing.
ralusbvba-outlooksettings.jpg
ralusbvba-outlookprompt.jpg
Did you previously or currently have Exhcange server locally? If you are able to configure this from outside of your company environment but only have problems inside, the most likely cause is that Outlook is hitting the autodiscover SCP object first. Please review this article and follow the instructions there to resolve the issue:
http://support.microsoft.com/kb/2212902
If simply bypassing the SCP does not resolve the issue, please run the Test E-mail Autoconfig wizard from inside your organization and see what endpoint it is getting the settings from. This is also explained in the article
http://support.microsoft.com/kb/2212902
If simply bypassing the SCP does not resolve the issue, please run the Test E-mail Autoconfig wizard from inside your organization and see what endpoint it is getting the settings from. This is also explained in the article
ASKER
Hi,
Rancy, check my screenshots
Vasilcho
The workstation is part of the domain but is not in the company network. (external user, uses VPN but at the time of configuring outlook it was not up and running)
Even so, manually configuring the outlook with the correct office 365 server and outlook over http it can not log in (so NOT using the autodiscover)
Rancy, check my screenshots
Vasilcho
The workstation is part of the domain but is not in the company network. (external user, uses VPN but at the time of configuring outlook it was not up and running)
Even so, manually configuring the outlook with the correct office 365 server and outlook over http it can not log in (so NOT using the autodiscover)
ASKER
Also, i removed HP protection tools and cleaned the windows credential manager/vault.
But even with a brand new local account on that computer it still doesn't work with ralus or ralusbvba.
But even with a brand new local account on that computer it still doesn't work with ralus or ralusbvba.
ASKER CERTIFIED SOLUTION
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- Rancy