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Windows 7  blue screen error

Posted on 2013-06-11
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Last Modified: 2013-06-27
We have an HP laptop getting a blue screen error below is the analysys of the minidump file but I cant translate it into English can anyone help me














 
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Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Machine Name:
Kernel base = 0xfffff800`02e1e000 PsLoadedModuleList = 0xfffff800`03061670
Debug session time: Tue Jun 11 11:32:15.575 2013 (UTC - 4:00)
System Uptime: 0 days 0:06:01.621
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffffa8006a653ef, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000000007efa003c, Parameter 1 of the exception

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
+0
fffffa80`06a653ef 48635a3c        movsxd  rbx,dword ptr [rdx+3Ch]

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  000000007efa003c

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030cb100
GetUlongFromAddress: unable to read from fffff800030cb1c0
 000000007efa003c Nonpaged pool

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

BUGCHECK_STR:  0x1e_c0000005

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  MMLoadDrv.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff880072a7390 -- (.trap 0xfffff880072a7390)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa800b893b30
rdx=000000007efa0000 rsi=0000000000000000 rdi=0000000000000000
rip=fffffa8006a653ef rsp=fffff880072a7520 rbp=fffff800030392d8
 r8=fffffa800b907340  r9=00000000ffffffff r10=fffff880072a72b8
r11=fffffa800b228040 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
fffffa80`06a653ef 48635a3c        movsxd  rbx,dword ptr [rdx+3Ch] ds:00000000`7efa003c=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ede728 to fffff80002e93c00

CONTEXT:  00a8248489485043 -- (.cxr 0xa8248489485043)
Unable to read context, Win32 error 0n30

STACK_TEXT:  
fffff880`072a6b08 fffff800`02ede728 : 00000000`0000001e ffffffff`c0000005 fffffa80`06a653ef 00000000`00000000 : nt!KeBugCheckEx
fffff880`072a6b10 fffff800`02e93282 : fffff880`072a72e8 fffff880`072a7840 fffff880`072a7390 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x487ed
fffff880`072a71b0 fffff800`02e91dfa : 00000000`00000000 00000000`7efa003c fffff8a0`00001500 fffff880`072a7840 : nt!KiExceptionDispatch+0xc2
fffff880`072a7390 fffffa80`06a653ef : fffff800`030392d8 fffff880`072a75a0 fffffa80`06a67400 fffffa80`06a683d0 : nt!KiPageFault+0x23a
fffff880`072a7520 fffff800`030392d8 : fffff880`072a75a0 fffffa80`06a67400 fffffa80`06a683d0 00000000`00000000 : 0xfffffa80`06a653ef
fffff880`072a7528 fffff880`072a75a0 : fffffa80`06a67400 fffffa80`06a683d0 00000000`00000000 00000000`00000000 : nt!ExWorkerQueue+0x58
fffff880`072a7530 fffffa80`06a67400 : fffffa80`06a683d0 00000000`00000000 00000000`00000000 fffff880`072a7600 : 0xfffff880`072a75a0
fffff880`072a7538 fffffa80`06a683d0 : 00000000`00000000 00000000`00000000 fffff880`072a7600 00000000`00000002 : 0xfffffa80`06a67400
fffff880`072a7540 00000000`00000000 : 00000000`00000000 fffff880`072a7600 00000000`00000002 00000000`00100000 : 0xfffffa80`06a683d0


FOLLOWUP_IP:
nt! ?? ::FNODOBFM::`string'+487ed
fffff800`02ede728 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+487ed

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6

STACK_COMMAND:  .cxr 0xa8248489485043 ; kb

FAILURE_BUCKET_ID:  X64_0x1e_c0000005_nt!_??_::FNODOBFM::_string_+487ed

BUCKET_ID:  X64_0x1e_c0000005_nt!_??_::FNODOBFM::_string_+487ed

Followup: MachineOwner
---------



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Question by:Axis52401
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6 Comments
 
LVL 22

Expert Comment

by:David Atkin
ID: 39238383
MMLoadDrv.exe is part of the Catalyst Control Centre

I would try re-installing Catalyst Control Centre if installed and see if it makes any difference.
0
 
LVL 30

Expert Comment

by:ded9
ID: 39238395
Upload the latest three dmp files for analysis.



Ded9
0
 
LVL 2

Author Comment

by:Axis52401
ID: 39238413
do you know where I would download it to reinstall?
0
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LVL 2

Author Comment

by:Axis52401
ID: 39238423
0
 
LVL 30

Expert Comment

by:ded9
ID: 39238494
I agree with Scorpeo analysis....all three dmp point to same software and driver...follow his suggestion and your issue will be resolved.



Ded9
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LVL 22

Accepted Solution

by:
David Atkin earned 500 total points
ID: 39240266
do you know where I would download it to reinstall?

It can be downloaded from here:
http://www.ati.com/products/catalystcontrolcenter/
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