Axis52401
asked on
Windows 7 blue screen error
We have an HP laptop getting a blue screen error below is the analysys of the minidump file but I cant translate it into English can anyone help me
•
•
Instant Online Crash Analysis, brought to you by OSR Open Systems Resources, Inc.
Show DivPrimary Analysis
Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18113.amd64fre.win7sp 1_gdr.1303 18-1533
Machine Name:
Kernel base = 0xfffff800`02e1e000 PsLoadedModuleList = 0xfffff800`03061670
Debug session time: Tue Jun 11 11:32:15.575 2013 (UTC - 4:00)
System Uptime: 0 days 0:06:01.621
************************** ********** ********** ********** ********** ********** ***
* *
* Bugcheck Analysis *
* *
************************** ********** ********** ********** ********** ********** ***
KMODE_EXCEPTION_NOT_HANDLE D (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffffa8006a653ef, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000000007efa003c, Parameter 1 of the exception
Debugging Details:
------------------
TRIAGER: Could not open triage file : e:\dump_analysis\program\t riage\modc lass.ini, error 2
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
FAULTING_IP:
+0
fffffa80`06a653ef 48635a3c movsxd rbx,dword ptr [rdx+3Ch]
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 000000007efa003c
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030cb100
GetUlongFromAddress: unable to read from fffff800030cb1c0
000000007efa003c Nonpaged pool
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
BUGCHECK_STR: 0x1e_c0000005
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: MMLoadDrv.exe
CURRENT_IRQL: 0
TRAP_FRAME: fffff880072a7390 -- (.trap 0xfffff880072a7390)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa800b893b30
rdx=000000007efa0000 rsi=0000000000000000 rdi=0000000000000000
rip=fffffa8006a653ef rsp=fffff880072a7520 rbp=fffff800030392d8
r8=fffffa800b907340 r9=00000000ffffffff r10=fffff880072a72b8
r11=fffffa800b228040 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na po nc
fffffa80`06a653ef 48635a3c movsxd rbx,dword ptr [rdx+3Ch] ds:00000000`7efa003c=????? ???
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80002ede728 to fffff80002e93c00
CONTEXT: 00a8248489485043 -- (.cxr 0xa8248489485043)
Unable to read context, Win32 error 0n30
STACK_TEXT:
fffff880`072a6b08 fffff800`02ede728 : 00000000`0000001e ffffffff`c0000005 fffffa80`06a653ef 00000000`00000000 : nt!KeBugCheckEx
fffff880`072a6b10 fffff800`02e93282 : fffff880`072a72e8 fffff880`072a7840 fffff880`072a7390 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x487 ed
fffff880`072a71b0 fffff800`02e91dfa : 00000000`00000000 00000000`7efa003c fffff8a0`00001500 fffff880`072a7840 : nt!KiExceptionDispatch+0xc 2
fffff880`072a7390 fffffa80`06a653ef : fffff800`030392d8 fffff880`072a75a0 fffffa80`06a67400 fffffa80`06a683d0 : nt!KiPageFault+0x23a
fffff880`072a7520 fffff800`030392d8 : fffff880`072a75a0 fffffa80`06a67400 fffffa80`06a683d0 00000000`00000000 : 0xfffffa80`06a653ef
fffff880`072a7528 fffff880`072a75a0 : fffffa80`06a67400 fffffa80`06a683d0 00000000`00000000 00000000`00000000 : nt!ExWorkerQueue+0x58
fffff880`072a7530 fffffa80`06a67400 : fffffa80`06a683d0 00000000`00000000 00000000`00000000 fffff880`072a7600 : 0xfffff880`072a75a0
fffff880`072a7538 fffffa80`06a683d0 : 00000000`00000000 00000000`00000000 fffff880`072a7600 00000000`00000002 : 0xfffffa80`06a67400
fffff880`072a7540 00000000`00000000 : 00000000`00000000 fffff880`072a7600 00000000`00000002 00000000`00100000 : 0xfffffa80`06a683d0
FOLLOWUP_IP:
nt! ?? ::FNODOBFM::`string'+487ed
fffff800`02ede728 cc int 3
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: nt! ?? ::FNODOBFM::`string'+487ed
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 5147d9c6
STACK_COMMAND: .cxr 0xa8248489485043 ; kb
FAILURE_BUCKET_ID: X64_0x1e_c0000005_nt!_??_: :FNODOBFM: :_string_+ 487ed
BUCKET_ID: X64_0x1e_c0000005_nt!_??_: :FNODOBFM: :_string_+ 487ed
Followup: MachineOwner
---------
This free analysis is provided by OSR Open Systems Resources, Inc.
Want a deeper understanding of crash dump analysis? Check out our Windows Kernel Debugging and Crash Dump Analysis Seminar (opens in new tab/window)
Show DivCrash Code Links
Show DivLoaded Module List
Show DivRaw Stack Contents
Show DivDump Header Information
Show DivStrings
•
•
Instant Online Crash Analysis, brought to you by OSR Open Systems Resources, Inc.
Show DivPrimary Analysis
Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18113.amd64fre.win7sp
Machine Name:
Kernel base = 0xfffff800`02e1e000 PsLoadedModuleList = 0xfffff800`03061670
Debug session time: Tue Jun 11 11:32:15.575 2013 (UTC - 4:00)
System Uptime: 0 days 0:06:01.621
**************************
* *
* Bugcheck Analysis *
* *
**************************
KMODE_EXCEPTION_NOT_HANDLE
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffffa8006a653ef, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000000007efa003c, Parameter 1 of the exception
Debugging Details:
------------------
TRIAGER: Could not open triage file : e:\dump_analysis\program\t
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
FAULTING_IP:
+0
fffffa80`06a653ef 48635a3c movsxd rbx,dword ptr [rdx+3Ch]
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 000000007efa003c
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030cb100
GetUlongFromAddress: unable to read from fffff800030cb1c0
000000007efa003c Nonpaged pool
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
BUGCHECK_STR: 0x1e_c0000005
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: MMLoadDrv.exe
CURRENT_IRQL: 0
TRAP_FRAME: fffff880072a7390 -- (.trap 0xfffff880072a7390)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa800b893b30
rdx=000000007efa0000 rsi=0000000000000000 rdi=0000000000000000
rip=fffffa8006a653ef rsp=fffff880072a7520 rbp=fffff800030392d8
r8=fffffa800b907340 r9=00000000ffffffff r10=fffff880072a72b8
r11=fffffa800b228040 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na po nc
fffffa80`06a653ef 48635a3c movsxd rbx,dword ptr [rdx+3Ch] ds:00000000`7efa003c=?????
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80002ede728 to fffff80002e93c00
CONTEXT: 00a8248489485043 -- (.cxr 0xa8248489485043)
Unable to read context, Win32 error 0n30
STACK_TEXT:
fffff880`072a6b08 fffff800`02ede728 : 00000000`0000001e ffffffff`c0000005 fffffa80`06a653ef 00000000`00000000 : nt!KeBugCheckEx
fffff880`072a6b10 fffff800`02e93282 : fffff880`072a72e8 fffff880`072a7840 fffff880`072a7390 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x487
fffff880`072a71b0 fffff800`02e91dfa : 00000000`00000000 00000000`7efa003c fffff8a0`00001500 fffff880`072a7840 : nt!KiExceptionDispatch+0xc
fffff880`072a7390 fffffa80`06a653ef : fffff800`030392d8 fffff880`072a75a0 fffffa80`06a67400 fffffa80`06a683d0 : nt!KiPageFault+0x23a
fffff880`072a7520 fffff800`030392d8 : fffff880`072a75a0 fffffa80`06a67400 fffffa80`06a683d0 00000000`00000000 : 0xfffffa80`06a653ef
fffff880`072a7528 fffff880`072a75a0 : fffffa80`06a67400 fffffa80`06a683d0 00000000`00000000 00000000`00000000 : nt!ExWorkerQueue+0x58
fffff880`072a7530 fffffa80`06a67400 : fffffa80`06a683d0 00000000`00000000 00000000`00000000 fffff880`072a7600 : 0xfffff880`072a75a0
fffff880`072a7538 fffffa80`06a683d0 : 00000000`00000000 00000000`00000000 fffff880`072a7600 00000000`00000002 : 0xfffffa80`06a67400
fffff880`072a7540 00000000`00000000 : 00000000`00000000 fffff880`072a7600 00000000`00000002 00000000`00100000 : 0xfffffa80`06a683d0
FOLLOWUP_IP:
nt! ?? ::FNODOBFM::`string'+487ed
fffff800`02ede728 cc int 3
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: nt! ?? ::FNODOBFM::`string'+487ed
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP:
STACK_COMMAND: .cxr 0xa8248489485043 ; kb
FAILURE_BUCKET_ID: X64_0x1e_c0000005_nt!_??_:
BUCKET_ID: X64_0x1e_c0000005_nt!_??_:
Followup: MachineOwner
---------
This free analysis is provided by OSR Open Systems Resources, Inc.
Want a deeper understanding of crash dump analysis? Check out our Windows Kernel Debugging and Crash Dump Analysis Seminar (opens in new tab/window)
Show DivCrash Code Links
Show DivLoaded Module List
Show DivRaw Stack Contents
Show DivDump Header Information
Show DivStrings
Upload the latest three dmp files for analysis.
Ded9
Ded9
ASKER
do you know where I would download it to reinstall?
ASKER
I agree with Scorpeo analysis....all three dmp point to same software and driver...follow his suggestion and your issue will be resolved.
Ded9
Ded9
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
I would try re-installing Catalyst Control Centre if installed and see if it makes any difference.