asked on

App getting error message trying to connect to Exchange server

I have a helpdesk app that will pull helpdesk tickets (in the form of an email) from a mailbox on my Exchange 2003 server. It's been working fine for years and then stopped. The error message I'm getting is:

[6/11/2013 12:20:01 PM] Connecting to POP3 server "servername:110'...
[6/11/2013 12:20:01 PM] Mail server connection error: An operation was attempted on something that is not a socket.
[6/11/2013 12:20:01 PM] End of log

Support for the app said to check out this KB article and I have followed the steps but it did not fix it. http://support.microsoft.com/kb/817571

Any ideas? I have also tried to create an Outlook profile on the server and use that to connect to the mailbox and pull the tickets in but I get the same error.

ASKER CERTIFIED SOLUTION

Manpreet SIngh Khatra

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

e_aravind

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

vianceadmin

ASKER

Yes, able to telnet to port 110 on the Exchange server and service running. In messing around with the registry keys (winsock and winsock2) per that KB article, I've rebooted the app server probably a dozen times. Have not rebooted the email server yet...

vianceadmin

ASKER

Think there was something fishy with the pop3 service on one of my exchange servers. Deleted the mailbox and recreated it on another server and the app can connect fine. Will reboot the Exchange server in question after hours but as of now, it works fine. Thanks for pointing me in the right direction.