Solved

unable to open pdf docs form my internet explorer.

Posted on 2013-06-11
11
464 Views
Last Modified: 2013-06-13
hi experts,

 When I go into my yahoo email and open an email with a .pdf file it won't let me view it. I double click on it and nothing happens. I used to be able to open these files online.
0
Comment
Question by:frankbustos
  • 3
  • 2
  • 2
  • +3
11 Comments
 
LVL 23

Expert Comment

by:tailoreddigital
ID: 39238612
Try updating Acrobat Reader,
http://get.adobe.com/reader/

Be sure to uncheck the McAfee link (unless you want that)
0
 
LVL 52

Expert Comment

by:Joe Winograd, EE MVE
ID: 39238638
Hi Frank,
The recommendation by tailoreddigital is an excellent one. Another idea is to install a PDF reader/viewer other than Adobe Reader. Two superb, free ones are Foxit Reader and PDF-XChange Viewer:

http://www.foxitsoftware.com/downloads/

http://www.tracker-software.com/product/pdf-xchange-viewer

Regards, Joe
0
 
LVL 58

Expert Comment

by:Gary
ID: 39238677
Have you disabled it in Addons? Or maybe it has got corrupted.
0
Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

 

Author Comment

by:frankbustos
ID: 39238682
I tried that but when I go to download the adobe nothing downloads. It seems like i'm unable to download anything.
0
 
LVL 58

Expert Comment

by:Gary
ID: 39238686
What browser? Have you tried a different browser?
0
 

Author Comment

by:frankbustos
ID: 39238697
IE9, I'll try firefox now...
0
 
LVL 23

Expert Comment

by:tailoreddigital
ID: 39239114
You can also try one of joewinograd suggested PDF viewers.   I've used PDF-Xchange Viewer and it's a great alternative.   If you have a downloading issue, then i would try to solve that first.

To get Adobe Acrobat downloaded (or any downloading) have you tried to reset IE9 and see if this fixes downloading?  
http://windows.microsoft.com/en-us/windows7/reset-internet-explorer-settings-in-internet-explorer-9
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39239192
frankbustos--
" It seems like i'm unable to download anything. "
Do you mean that or only .pdf files?

If only .pdf files, get latest version of Adobe Reader (XI 11.0.3) and try this
http://helpx.adobe.com/acrobat/using/display-pdf-browser-acrobat-xi.html

This question comes up over and over.  There may not be a solution for some people to allow opening .pdf files in the browser, and there is no answer as to why.
For those people, the best solution is to save the file to the hard drive and open it from there.

Here is one of many threads on E-E
http://www.experts-exchange.com/Software/Internet_Email/Web_Browsers/Q_28093857.html
0
 
LVL 4

Accepted Solution

by:
TechOps07 earned 500 total points
ID: 39239203
Reset Default settings on IE9, possibly an update or something changed the security settings in IE.

Also check in Adobe>Edit>Preferences>Internet, "Display PDF in Browser" is checked. If it is, uncheck, save settings, close Adobe and reopen and re-enable it. Or you can try it again w/ it being disabled.

If that all fails Adobe may have become corrupted and needs to be reinstalled, I had to do this on a few machines before.

In my opinion switching to another software is just a Triage solution and doesn't really solve the issue at hand but it is a good way of testing and troubleshooting the issue to be resolved if that is your intentions.
0
 

Author Closing Comment

by:frankbustos
ID: 39245216
resetting IE  workred!
0
 
LVL 4

Expert Comment

by:TechOps07
ID: 39246441
Glad to be of help.
0

Featured Post

Gigs: Get Your Project Delivered by an Expert

Select from freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Have you ever come up with a need of emailing only few pages of PDF file to one of yourfriend or colleague, instead of whole Adobe file? If yes, then surely you have face problems in doing that! Read this section as I have suggested multiple solutio…
I annotated my article on ransomware somewhat extensively, but I keep adding new references and wanted to put a link to the reference library.  Despite all the reference tools I have on hand, it was not easy to find a way to do this easily. I finall…
In this third video of the Xpdf series, we discuss and demonstrate the PDFtoText utility, which converts PDF files into plain text files. Download and install the software.: You may have already downloaded and installed the Xpdf tools while watching…
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now