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Microsoft Fax Services Sending Only First Page (Sometimes) - Why?

Posted on 2013-06-11
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Last Modified: 2013-10-28
I am running a Windows Server 2003 machine with fax services enabled and a US Robotics 56.6k modem.  We can receive faxes just fine, however sending faxes there will randomly be a problem in that the recipient will only receive the first page of the fax and not the rest.  Restarting the fax service on the machine seems to give it a jump that will temporarily fix the problem but it always comes back.  There is no timetable, I will just randomly get a call from a recipient telling me they did not receive the full fax.  However, the person sending the fax will get a "fax completed successfully" message stating that it sent all pages it was supposed to.

I have taken to restarting the fax service every morning but the problem will still pop up during the day.  If I do not restart the fax service at least once per day, the fax server itself will seem to slow down immensely to the point where nobody will be able to fax.

Can someone point me in the right direction to find out where the problems can lie for this?  I would like to get to a point where I don't have to restart the fax service every day and that I can be sure that we fully send the fax.
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Question by:hogefenton
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Expert Comment

by:ETHMUS24
ID: 39238768
My first step would be to investigate the logs on the system to ensure that there are no errors, if there are then I would work to resolve these issues. if you have already done so and find nothing significant I would recommend testing the line or testing the fax with an actual fax machines, they can be bought for next to nothing these days.
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Accepted Solution

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hogefenton earned 0 total points
ID: 39537416
The fax line works with no problems when hooked up to an actual fax machine.  I do not see any errors on the logs of the machine that indicate an error to fax occurs.  Lately there has also been a random problem of only the first page of a fax going and not any others.
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Author Closing Comment

by:hogefenton
ID: 39605111
No real answer here.  Problem seems to have fixed herself.
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