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Cisco Call Queuing Setup - assistance requested

Posted on 2013-06-11
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Last Modified: 2013-08-23
We are attempting to setup a standardized call routing for our dealerships with our new Cisco Call Manager 9.1.
  We would like to use a new(?) feature - Call Queuing - but our Cisco partner is having some difficulty setting it up.  We have Cisco IP Phones models 7940&7960.  Partner is indicating issues due to a Cisco 'bug'.  We would like to explore if anyone else is/has experienced this(these) issue(s) and possible setups/solutions.

  At each location, we would like the calls to route into 3 groupings:
1-Receptionists, 2-Receptionists+Managers, 3-Receptionists+Managers+BDCgroup
  We would like the Receptionists' phones to have the ability to log out of their hunt(line) group(s).
  We would like calls to ring each group to ring for 30 seconds.
  We would like calls to hear music-on-hold rather than ringing.
  Unanswered calls should route to a group voicemail box.

  The experienced 'bug' was line groups in the associated hunt lists being 'skipped' over.  Partner Explanation: (paraphrased) Cisco TAC has indicated that 7940/60 phones are no longer supported, and simply respond too slowly to avoid the 'unavailable' flag in their Line Group.  This may or may not be related to additional 'strain' from being able to login/out of hunt groups.

  Our partner is still working on this, but for the time being we've had to do without Call Queuing.  
  Any comments in this vein would be appreciated.
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Question by:OAG-KY
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mark_06 earned 500 total points
ID: 39392569
Have a look here http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/end_of_life_notice_c51-574072.html The Cisco 7960 will be supported until 2015.

It is possible that they are not compatible with the queuing, however I haven't used it.
Where I work we do a lot of queuing, however we don't use this feature, we always use either CUEAC, ARC or UCCX. I am not sure if what you are looking for is possible with the native queuing.
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Author Closing Comment

by:OAG-KY
ID: 39434065
Thanks for your response, we'd almost given up on this question ever getting a response.

Unfortunately our 7960's were off of contract before we got our new system...so out of support as of 2011 per the link you included.

Appreciate the feedback on the other options (although I don't know those particular acronyms - google to the rescue).  We will give those serious consideration.  And who knows...Cisco may get the 'bugs' worked out of their native call queueing and it might work for the simple, low-level stuff we want to use it for.

Thanks again.
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