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SBS2011 - Failed service pack

Posted on 2013-06-11
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Last Modified: 2013-06-11
Hi,

I have been updating windows on SBS 2011 and encountered  a failed service pack update during the installation.  The server now states 'Failure configuring service pack, reverting changes'.

It has been stating this for the last 3 hours.  Is it best to leave it to finish, or force the machine off and power back on again?

Thanks
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Question by:supportguy360
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LVL 38

Expert Comment

by:Philip Elder
ID: 39239369
Is that Windows Server 2008 R2 service pack?

Philip
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Author Comment

by:supportguy360
ID: 39239374
In all honesty i am unsure, the updates were left to run on the server using the recommended updates from microsoft.
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Author Comment

by:supportguy360
ID: 39239397
i imagine it is the 2008 SP
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LVL 38

Expert Comment

by:Philip Elder
ID: 39239410
Ew ...

We have an SBS 2011 Standard Setup Guide here: http://bit.ly/p3YbXO

Note the section on how we update that server.

Running whatever is waiting all at the same time is a certain recipe for disaster.

Is this a new deploy or a migration?

EDIT: BTW, SBS 2011 is based on Server 2008 R2 code.

Philip
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Author Comment

by:supportguy360
ID: 39239419
It is an existing install and simply opted to install recommended updates on the server.

Am i best powering down the unit manually and restarting?
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LVL 38

Expert Comment

by:Philip Elder
ID: 39239439
Very risky. Have the backups been tested and known good?

Log into a desktop on the domain as domain admin (assuming Win7):
 Start --> mmc [CTRL+SHFT+ENTER]
 UAC --> Yes/Continue
 Add/Remove Snap-In
 Computer --> Remote --> SBS Server Name
 OK

Navigate to the Event Logs node and have a look if you can. What is it hung up on?

Philip
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Author Comment

by:supportguy360
ID: 39239461
I have gone into MMC and Add\remove snap in. What am i locating within there please? if i RDP onto the server directly as myself (a domain admin) i simply get the service pack failed and reverting changes message. Thanks
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LVL 38

Expert Comment

by:Philip Elder
ID: 39239473
After starting MMC you can click File --> Add/Remove Snap-In.
Select Computer and then choose ANOTHER and put the SBS server name in there.

That may allow you to remotely connect to the Event Logs on the server.

Philip
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Author Comment

by:supportguy360
ID: 39239498
Thanks.

I have been through the system logs but cant see any warnings or errors, only information level alerts.  These are showing services as stopping and starting, i have even found the DHCP service to be running according to the logs.

everything within the logs appears to be normal. strange.

I am working remotely from the server but can still vpn into it, connect to my mailbox and browse the shared folders on the server.  i can even send emails from my account hosted on the server.
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Accepted Solution

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Philip Elder earned 500 total points
ID: 39239512
While logged in as domain admin:

Start --> CMD [CTRL+SHFT+ENTER]
shutdown -r -t 0 -f -m \\SBSServerName

See if that gets it to cooperate.

Philip
1
 

Author Comment

by:supportguy360
ID: 39239528
I have attempted the above.  The cursor is flashing on the cmd line and looks as though it is trying to process the request.  I am also doing a continuous ping of the server to see if it drops off.

I will let you know if this works.  Thanks
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Author Comment

by:supportguy360
ID: 39239533
The cursor is still flashing and able to ping the server. I have attempted to RDP onto it and an error is now coming up stating it cant be connected to.
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LVL 38

Expert Comment

by:Philip Elder
ID: 39239541
Give it some time to work through it's configuration.

Are the logs still able to be read?

Philip
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Author Comment

by:supportguy360
ID: 39239544
If i try to access the logs now it just states 'trying to connect' then hangs.

I will give it some time and check on it again. Many thanks for your help, i will let you know the outcome.
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LVL 38

Expert Comment

by:Philip Elder
ID: 39239568
Yes, let it go.

Backups good?

One patch NOT to install: http://bit.ly/19npEoJ (KB2785908 on SBS Diva)

Maybe a fix if things stay hung up: http://bit.ly/13zuhFJ (Pending.XML on SBS Diva)

Philip
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Author Comment

by:supportguy360
ID: 39239588
Thank you so much for your help with this.  The server is now up and running again, i will look into the posts you have provided above.  Thanks again.
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Author Closing Comment

by:supportguy360
ID: 39239589
Absolutely superb support.
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LVL 38

Expert Comment

by:Philip Elder
ID: 39239609
So the Shutdown command did indeed bring the server down gracefully?

Welcome. :)

Philip
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