Outlook Anywhere prompting for password and cant authenticate without adding domain to username field
Posted on 2013-06-11
We have our Outlook clients all configured to use Outlook Anywhere and if there is a network drop-out for any reason (which seems to happen a lot but that's a question for another time) they get prompted with a Microsoft Outlook authentication window with the username already filled in.
If all they do is enter their password they cannot authenticate.
Only if they add the company domain name to the front of their username can they successfully authenticate.
Now I know that this could be solved with training but I don't believe that is our only option. That and the FC at work didn't like that answer.
I would like to know if there is a way to configure something on our Exchange 2010 server or Outlook so either the domain is already entered, negating the need for the user to add it manually, or if there is a fix to this issue.
This issue seems to effect all Outlook clients, 2003, 2007 and 2010 on both Windows XP, Win 7 32 bit and 64 bit. All of these machines are on the company domain. It happens when on the company LAN as well as when off-site.
Forgive me if I don't have all the details for the configuration handy, I didn't configure this service so I don't know it intimately. But I do know that we are using basic authentication for Outlook Anywhere.
I really appreciate any assistance I can get on this.
Thanks in advance.