Outlook Anywhere prompting for password and cant authenticate without adding domain to username field
Hey guys,
We have our Outlook clients all configured to use Outlook Anywhere and if there is a network drop-out for any reason (which seems to happen a lot but that's a question for another time) they get prompted with a Microsoft Outlook authentication window with the username already filled in.
E.g.
username
[emptypassword]
If all they do is enter their password they cannot authenticate.
e.g.
username
password
Only if they add the company domain name to the front of their username can they successfully authenticate.
E.g.
domain\username
password
Now I know that this could be solved with training but I don't believe that is our only option. That and the FC at work didn't like that answer.
I would like to know if there is a way to configure something on our Exchange 2010 server or Outlook so either the domain is already entered, negating the need for the user to add it manually, or if there is a fix to this issue.
This issue seems to effect all Outlook clients, 2003, 2007 and 2010 on both Windows XP, Win 7 32 bit and 64 bit. All of these machines are on the company domain. It happens when on the company LAN as well as when off-site.
Forgive me if I don't have all the details for the configuration handy, I didn't configure this service so I don't know it intimately. But I do know that we are using basic authentication for Outlook Anywhere.
I really appreciate any assistance I can get on this.
Thanks in advance.
AC.
We have our Outlook clients all configured to use Outlook Anywhere and if there is a network drop-out for any reason (which seems to happen a lot but that's a question for another time) they get prompted with a Microsoft Outlook authentication window with the username already filled in.
E.g.
username
[emptypassword]
If all they do is enter their password they cannot authenticate.
e.g.
username
password
Only if they add the company domain name to the front of their username can they successfully authenticate.
E.g.
domain\username
password
Now I know that this could be solved with training but I don't believe that is our only option. That and the FC at work didn't like that answer.
I would like to know if there is a way to configure something on our Exchange 2010 server or Outlook so either the domain is already entered, negating the need for the user to add it manually, or if there is a fix to this issue.
This issue seems to effect all Outlook clients, 2003, 2007 and 2010 on both Windows XP, Win 7 32 bit and 64 bit. All of these machines are on the company domain. It happens when on the company LAN as well as when off-site.
Forgive me if I don't have all the details for the configuration handy, I didn't configure this service so I don't know it intimately. But I do know that we are using basic authentication for Outlook Anywhere.
I really appreciate any assistance I can get on this.
Thanks in advance.
AC.
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5th point on the below link can be of help to you.
http://office.microsoft.com/en-us/outlook-help/use-outlook-anywhere-to-connect-to-your-exchange-server-without-vpn-HP010102444.aspx
http://office.microsoft.com/en-us/outlook-help/use-outlook-anywhere-to-connect-to-your-exchange-server-without-vpn-HP010102444.aspx
ASKER
Thanks Labsy. You reply has given me the information I need to resolve this.
Its the autodiscover process that is the cause of our issues. I have just discovered that the other businesses within the group that are not using the parent companies email domain are all having the same issue.
Its the autodiscover process that is the cause of our issues. I have just discovered that the other businesses within the group that are not using the parent companies email domain are all having the same issue.
ASKER
I think you hit the nail on the head with Outlook Autodiscover.
In the last year we have had a complete infrastructure overhaul which has seen our email server merge with our parent company and there seems to be quite a few little details like this that don't work still.
If I use my email address with the parent company domain rather than my email with my companies domain, the autodiscover succeeds.
Otherwise with all other credentials the same, the only change is my email address, the auto discover fails.
Maybe this is topic for another question but how do I go about configuring an autodiscover for our email domain without interfering or breaking the current one? We have our own mail server here if that helps things.