Solved

Exchange/Outlook 2007 Cannot retrieve email unless on VPN

Posted on 2013-06-11
9
523 Views
Last Modified: 2013-06-12
Hello All,

So.. the past few days I have been able to launch my outlook while I was at home and retrieve emails just fine with no issues... Today, I get home and attempt to launch Outlook but coming across an error message with not being able to connect to the exchange server.  

I logged into the VPN and was then successfuly able to retrieve the emails..

Any suggestions as to what may be causing this issue?  The email on my iPhone is working just fine, but from my laptop I have to VPN in order to retrieve the emails..  Coule this be on a server side, or outlook client side?

System Info
Client : Outlook 2007
Server : Exchange 2007
oS : Winy 7
0
Comment
Question by:Coupee46
9 Comments
 
LVL 3

Expert Comment

by:Dhanukadam
ID: 39240048
Please check connectivity between Exchange server and client.without connecting VPN.
check the all ports are open and connected properly..and check firewall setting as well.

-Dhananjay.
0
 
LVL 1

Author Comment

by:Coupee46
ID: 39240071
Dhaun...,

I have checked on my end and there is no firewall or port being blocked. I created a hot spot on my Verizon to test as well and still same issue.  Only on VPN does it connect...
0
 
LVL 11

Expert Comment

by:James Hodge
ID: 39240102
Outlook needs to be configured for use with Outlook Anywhere (RPC over HTTP) otherwise it will only work over VPN.
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 
LVL 1

Author Comment

by:Coupee46
ID: 39240142
@james... so in other words exchange itself has to also be configured with outlook anywhere?

Thanks!
0
 
LVL 11

Accepted Solution

by:
James Hodge earned 500 total points
ID: 39240150
Yes, the Exchange Server needs to be configured for Outlook Anywhere first: http://www.petenetlive.com/KB/Article/0000519.htm

The the Outlook Client needs to be configured:
http://www.tr.txstate.edu/get-connected/computerservices/e-mail-setup/outlook2007-anywhere/outlook2007-anywhere-manual.html

Configuration needs to happen over a VPN connection OR LAN but once the above is done, there is no need for the VPN to access E-Mail! :)

James
0
 
LVL 9

Expert Comment

by:Marshal Hubs
ID: 39240151
Hi Coupee,

You can Use Outlook Anywhere to connect to your Exchange server without a VPN using these steps : http://office.microsoft.com/en-us/outlook-help/use-outlook-anywhere-to-connect-to-your-exchange-server-without-a-vpn-HP010355551.aspx
0
 
LVL 1

Author Comment

by:Coupee46
ID: 39241180
Thanks James!

Questions... What's the con in using outlook anywhere, if any?
0
 
LVL 11

Expert Comment

by:James Hodge
ID: 39241724
Technically, I don't think there are any drawbacks.  Other than the requirement to enter a username and password when working remotely, the user will have the same experience as being connected to the LAN.
0
 
LVL 1

Author Closing Comment

by:Coupee46
ID: 39242994
Thank you.. but I think I will just stick to OWA and having users connect to VPN if they need outlook.. more than likely when they need outlook they need access to shared drives anyways.

Thanks again.
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
This video discusses moving either the default database or any database to a new volume.
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

773 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question