Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

sound from itunes but not from media player

Posted on 2013-06-12
6
Medium Priority
?
516 Views
Last Modified: 2013-06-12
the sound on the laptop and external speaker is working.. however, when playing an audio file from windows media player, there is no sound. when playing from itunes, there is sound.  not too sure if its some settings that we need to reset?
0
Comment
Question by:grnow
6 Comments
 
LVL 100

Expert Comment

by:John Hurst
ID: 39240862
Try reinstalling Media Player to see if that helps. Media Player is built into Windows so cannot be completely uninstalled. Look at the steps in the article below to remove Media Player from Windows Features and then re-add it. Note the restart step in the middle.

http://www.mydigitallife.info/how-to-uninstall-and-re-install-windows-media-player-12-wmp12-in-windows-7/

.... Thinkpads_User
0
 
LVL 30

Accepted Solution

by:
ded9 earned 1500 total points
ID: 39240955
Close all apps and then run this fixit

http://support.microsoft.com/mats/windows_media_player_diagnostic

Restart system and check.




Ded9
0
 
LVL 70

Expert Comment

by:Merete
ID: 39241042
Which windows please and WMP version..
What format is the Audio?
Could be a DRM problem?
Could be a missing codec is your playing AC3 or a high definition audio
WMP can be finicky with some good quality audio codecs.
Any codecs packs installed?

Put your WMP 12 on to Now Playing
Check the volume is not muted
Now>audio volumeTo switch back to Library go to the top right corner and click on the little squares.
Drag and drop a track on and play it, in the now playing rightclick the black screen and go to enhancements> quite mode
enhancements Quiet modeQuiet mode is off
Quiet mode is offThere is a little arrow in enhancements  next to the Quiet mode that you can scroll through all your enhancements and check the settings.
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 

Author Comment

by:grnow
ID: 39241145
i try 1st the easiest method from ded9 and it works.
0
 

Author Closing Comment

by:grnow
ID: 39241148
solution easy to use and works
0
 
LVL 70

Expert Comment

by:Merete
ID: 39241158
That's great but I'd still like to know what it fixed for windows media player 11?
Cheers
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
Viewers will learn the basics of creating custom device Racks in Ableton Live. Place instrument(s) and effects onto a track, and select them all by holding the Shift key and clicking on the device title bars: Group them by typing Command-G (Ctrl-G…
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…
Suggested Courses

572 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question