Solved

windows 2007-permissions

Posted on 2013-06-12
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Last Modified: 2013-07-02
I have windows 2007 pro on a clinewt computer. The user has full admin rights. I am the network adminsitrator (jobbing).

I run a program through it which has data on the server and  client programs in the same manner as front end and back end Access.

It is a proprietary program and I have support for it.

Problem. On this program there is a facility to change printers but it will not allow me to change printers. Says I do not have permission-see network administrator-ie me.

I have reinstalled the printer-no difference. It also does not allow the use of any printer.

saying I dont have permission.

I can use ALL printers on all other programs such as word excel and other non-microsoft.

The support person has fiddled with the program remotely and says it is a network issue.

How can it be a network issue if it works fine on all other programs.

The user account is an authorised user and the Printer properties for this printer and indeed all the others show that Anyone can print and manage it.

Any ideas please?
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Question by:topUKlawyer
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LVL 29

Expert Comment

by:Randy Downs
ID: 39241188
Try running the program using RunAs Administrator. Did it ever work? You could also try running it on another PC or just a new Windows account.

Likewise you could try it on an XP machine or just XP Mode on this machine.

It doesn't sound a like a network issue.
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Author Comment

by:topUKlawyer
ID: 39241227
I have no problems with this networked program on four other machines a mix of 2007 and 7xp
Only on this comp do I get probelsm with changing printer
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LVL 29

Expert Comment

by:Randy Downs
ID: 39241261
Try another Windows account. Maybe this one is corrupted. I assume you have already tried rebooting and re-installing the program in question.

If this is a wireless connection try a wired one.
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LVL 13

Expert Comment

by:Michael Machie
ID: 39241289
Hello..

Let's start by clarifying something.. Windows 2007 pro? Do you mean Windows 7 Pro?

Is the program you are trying to print from installed on the Windows client or on the Server? Trying to identify whether or not the program runs locally from the client machine or from an icon that runs it off the Server - or an RDP session.

Have you tried adding the 'everyone' group, from the local machine, or the specific User, into the 'Administrator's' group?

Please answer those questions and try adding the User to the Local Administrators group on the PC - then post your update. We can probably help with this :)

- Michael
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Author Comment

by:topUKlawyer
ID: 39241380
all 4 programs on windows clients.including this delinquent one()
server end is merely a back end database (program is proprietary- compilied with Access type)

windows 7 OS on several machines, couple with XP, all ok except one.
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LVL 13

Expert Comment

by:Michael Machie
ID: 39241906
I have seen issues where databases do not allow proper access (querying, printing etc) if the Users attempting such actions are not local admins, or part of the local admin group. That usually occurs only when the MS SQL Desktop Engine is installed.

On the machines that are working, can you replicate this issue with that particular User logon or is it that all Users have this same problem on this one particular machine and not on other machines?
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Author Comment

by:topUKlawyer
ID: 39242060
Ah I see what you mean. I will make the user a local adminstrator for the computer as well as on the domain.

OK, will report back tomorrow.
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LVL 13

Expert Comment

by:Michael Machie
ID: 39242146
I would not recommend you making a standard User a Domain Admin, not a good idea!

Making them a local admin is fairly harmless because they can manage the local machine and make changes (add software, printers, shares etc) but they would not be able to make any changes to the Domain or log into Servers etc.

Once again, you do not need to make them a Domain Admin to test my idea.
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Author Comment

by:topUKlawyer
ID: 39242743
noted with thanks
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Author Comment

by:topUKlawyer
ID: 39266688
no progress I am afraid. I will talk again to the propriety software people and hope they can deliver.
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Accepted Solution

by:
topUKlawyer earned 0 total points
ID: 39283000
solved by a product upgrade and some general fiddling about by the proprietary software people.
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Author Closing Comment

by:topUKlawyer
ID: 39292578
solved by proprietary company
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