Exchange 2010 SMTP Address/Alias Question

I have a user who's address was created before she got her.  Debra.  She goes by Debey and demands it be changed.  I set an SMTP address as Debey and users can now search for her under this however when they click her name or view Contact even though it says Debey in para thesis it shows ( Debra ).  Anyway to get rid of this or do they just have to live with it?

Thanks
Twhite0909Asked:
Who is Participating?
 
AmitConnect With a Mentor IT ArchitectCommented:
Open AD, find the user, right click and select rename, if you find anywhere old name rename it to new one. Wait for AD replication. You are done.
0
 
akhalighiCommented:
Please note that exchange is integrated with active directory ; some contact info come from active directory not exchange itself. so check user's properties in active directory and see if you have Debra some where .
0
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
WHat does it shows if someone goes to OWA\Webmail directory ?
Is the issue with someone saved some local contacts in their Outlook\Mailbox ?
Even if someone has some Cache it could be an issue so why not ask user to clear Autocomplete cache in Outlook and try again

- Rancy
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

 
Twhite0909Author Commented:
AD looks good OWA looks good the only remaining issue is when u check the User's Contact Card it shows the wrong email address.
0
 
Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
possibly delete the contact Card or any Cache and try again

- Rancy
0
 
Twhite0909Author Commented:
Delete the card from where though?  Is there somewhere in Exchange that houses contact cards?  This is a local contact card I have for her I find this when I enter her name in TO: field of email and select Expand Contact Card
0
 
AmitIT ArchitectCommented:
Open user properties using ADSIEdit and check if any attribute still hold old name.
0
 
Simon Butler (Sembee)ConsultantCommented:
You are talking about the alias.
While it is possible to change that, be aware that it breaks a lot of things in Exchange. It will break the nicknames file, also any calendar entries where she is invited to a meeting.
If you must remove it then the best option is to create a new account, then forward the old account to the new. That way nothing breaks.

Simon.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.