Solved

Exchange 2010 SMTP Address/Alias Question

Posted on 2013-06-12
8
297 Views
Last Modified: 2013-06-18
I have a user who's address was created before she got her.  Debra.  She goes by Debey and demands it be changed.  I set an SMTP address as Debey and users can now search for her under this however when they click her name or view Contact even though it says Debey in para thesis it shows ( Debra ).  Anyway to get rid of this or do they just have to live with it?

Thanks
0
Comment
Question by:Twhite0909
  • 2
  • 2
  • 2
  • +2
8 Comments
 
LVL 10

Expert Comment

by:akhalighi
ID: 39241273
Please note that exchange is integrated with active directory ; some contact info come from active directory not exchange itself. so check user's properties in active directory and see if you have Debra some where .
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 39241300
WHat does it shows if someone goes to OWA\Webmail directory ?
Is the issue with someone saved some local contacts in their Outlook\Mailbox ?
Even if someone has some Cache it could be an issue so why not ask user to clear Autocomplete cache in Outlook and try again

- Rancy
0
 
LVL 41

Accepted Solution

by:
Amit earned 500 total points
ID: 39241326
Open AD, find the user, right click and select rename, if you find anywhere old name rename it to new one. Wait for AD replication. You are done.
0
 

Author Comment

by:Twhite0909
ID: 39241432
AD looks good OWA looks good the only remaining issue is when u check the User's Contact Card it shows the wrong email address.
0
Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 39241435
possibly delete the contact Card or any Cache and try again

- Rancy
0
 

Author Comment

by:Twhite0909
ID: 39241477
Delete the card from where though?  Is there somewhere in Exchange that houses contact cards?  This is a local contact card I have for her I find this when I enter her name in TO: field of email and select Expand Contact Card
0
 
LVL 41

Expert Comment

by:Amit
ID: 39241493
Open user properties using ADSIEdit and check if any attribute still hold old name.
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39242869
You are talking about the alias.
While it is possible to change that, be aware that it breaks a lot of things in Exchange. It will break the nicknames file, also any calendar entries where she is invited to a meeting.
If you must remove it then the best option is to create a new account, then forward the old account to the new. That way nothing breaks.

Simon.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
Utilizing an array to gracefully append to a list of EmailAddresses
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

919 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now