Solved

Error connecting to shared devices

Posted on 2013-06-12
7
378 Views
Last Modified: 2013-06-18
Hi

I have a Windows7 Pro 64 bit with two shared printers attached.  Both are HP LaserJet.

One of them is no longer working from other machines but one is fine.

if I browse \\computername\ I get "not enough resources are available to complete this operation" on the remote machine but it happens on more than one so I don't think the issue is with the remote machine.

If I try through add printer I get "error message 'Add printer. Connect to Printer. Windows cannot connect to the printer. Operation failed with error 0x0000007e'"

Any help would be appreciated.

Cheers
0
Comment
Question by:George-
  • 3
  • 3
7 Comments
 
LVL 9

Expert Comment

by:AdrienneSperber
Comment Utility
download the print driver for windows 7 64-bit from the manufacturers website
0
 
LVL 1

Author Comment

by:George-
Comment Utility
Tried that
0
 
LVL 13

Expert Comment

by:Michael Machie
Comment Utility
Try these - not in any specific order:

1) Verify that the computers you are trying to add the printers to are also 64-bit machines. If they are 32bit then you won't be able to add the Printer Driver.

2) Reboot the host computer. Host computer = computer with the printers installed locally.

3) Also, a common problem with Windows7 and HP 64 bit drivers - not all printers have a defined 64bit driver. If you had installed the HP Universal Print Driver on the host computer this could be one of the reasons you cannot connect to it on remote machines. You want to find the specific Vista or Win7 driver for that printer and install that on the printer Host. I have personally run into situations where a 64bit Vista driver is available but not a Win7 driver - try the Vista driver :)
0
Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

 
LVL 1

Author Comment

by:George-
Comment Utility
I don't think it is printer related though as when I browse the network I can't see any shares (drives or printers) on this PC.  The rest of the network browses fine.

\\computername\ wont let me see anything.
0
 
LVL 13

Accepted Solution

by:
Michael Machie earned 500 total points
Comment Utility
Are you able to ping the printer IPs? Ping the Print Server IP?

Start - Run/Search - CMD - Type: 'ping (ip)' - Enter.

If not, you have network connectivity issues in general.

If yes, then try adding the printer using the IP of the server they are installed on. Your issue could be DNS related if the IP works but not the name.
0
 
LVL 1

Author Closing Comment

by:George-
Comment Utility
Hi

It was DNS.  My DNS server had the wrong IP for the computer name.  I deleted the entry and all was fine after an IPCONFIG /REGISTERDNS.

Thanks for the pointer.

G
0
 
LVL 13

Expert Comment

by:Michael Machie
Comment Utility
thanks for the resolution update and the points!
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

INTRODUCTION The purpose of this document is to demonstrate the Installation and configuration of the Data Protection Manager product. Note that this demonstration was prepared on the basis of Windows OS is 2008 R2 and DPM 2010. DATA PROTECTI…
When you upgrade from Windows 8 to 8.1 or to Windows 10 or if you are like me you are on the Insider Program you may find yourself with many 450MB recovery partitions.  With a traditional disk that may not be a problem but with relatively smaller SS…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now