Error connecting to shared devices

Posted on 2013-06-12
Last Modified: 2013-06-18

I have a Windows7 Pro 64 bit with two shared printers attached.  Both are HP LaserJet.

One of them is no longer working from other machines but one is fine.

if I browse \\computername\ I get "not enough resources are available to complete this operation" on the remote machine but it happens on more than one so I don't think the issue is with the remote machine.

If I try through add printer I get "error message 'Add printer. Connect to Printer. Windows cannot connect to the printer. Operation failed with error 0x0000007e'"

Any help would be appreciated.

Question by:George-
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3

Expert Comment

ID: 39242114
download the print driver for windows 7 64-bit from the manufacturers website

Author Comment

ID: 39242434
Tried that
LVL 13

Expert Comment

by:Michael Machie
ID: 39242464
Try these - not in any specific order:

1) Verify that the computers you are trying to add the printers to are also 64-bit machines. If they are 32bit then you won't be able to add the Printer Driver.

2) Reboot the host computer. Host computer = computer with the printers installed locally.

3) Also, a common problem with Windows7 and HP 64 bit drivers - not all printers have a defined 64bit driver. If you had installed the HP Universal Print Driver on the host computer this could be one of the reasons you cannot connect to it on remote machines. You want to find the specific Vista or Win7 driver for that printer and install that on the printer Host. I have personally run into situations where a 64bit Vista driver is available but not a Win7 driver - try the Vista driver :)
How Do You Stack Up Against Your Peers?

With today’s modern enterprise so dependent on digital infrastructures, the impact of major incidents has increased dramatically. Grab the report now to gain insight into how your organization ranks against your peers and learn best-in-class strategies to resolve incidents.


Author Comment

ID: 39242773
I don't think it is printer related though as when I browse the network I can't see any shares (drives or printers) on this PC.  The rest of the network browses fine.

\\computername\ wont let me see anything.
LVL 13

Accepted Solution

Michael Machie earned 500 total points
ID: 39248721
Are you able to ping the printer IPs? Ping the Print Server IP?

Start - Run/Search - CMD - Type: 'ping (ip)' - Enter.

If not, you have network connectivity issues in general.

If yes, then try adding the printer using the IP of the server they are installed on. Your issue could be DNS related if the IP works but not the name.

Author Closing Comment

ID: 39256907

It was DNS.  My DNS server had the wrong IP for the computer name.  I deleted the entry and all was fine after an IPCONFIG /REGISTERDNS.

Thanks for the pointer.

LVL 13

Expert Comment

by:Michael Machie
ID: 39257509
thanks for the resolution update and the points!

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many admins will agree: WSUS is is a nice invention but using it on the client side when updating a newly installed computer is still time consuming as you have to do several reboots and furthermore, the procedure of installing updates, rebooting an…
When you upgrade from Windows 8 to 8.1 or to Windows 10 or if you are like me you are on the Insider Program you may find yourself with many 450MB recovery partitions.  With a traditional disk that may not be a problem but with relatively smaller SS…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question