Solved

Microsoft Dynamics CRM Missing Set Regarding After Outlook 2007 to 2010 Upgrade

Posted on 2013-06-12
5
2,309 Views
Last Modified: 2013-06-24
After performing an upgrade of Outlook from version 2007 to 2010, the CRM 2011 application remained in tact and is working, however, now on the bottom part of an e-mail message where it used to show in version 2007 which parent the message was associated with, no longer shows in Outlook 2010 - I confirm the Set Parent and Company name does work and when it is sent, changes the icon in sent items, however it's difficult to keep track of multple drafter whether Set Regarding was already applied for a particular e-mail without viewing this pane in the bottom of the email draft. How can I restore this functionality?
0
Comment
Question by:fireguy1125
  • 4
5 Comments
 
LVL 1

Author Comment

by:fireguy1125
ID: 39242066
I believe it's called the Microsoft Dynamics CRM Regarding Pane in Outlook
0
 
LVL 44

Expert Comment

by:Jackie Man
ID: 39243700
Download and install the outlook add in in the link below.

http://www.microsoft.com/en-us/download/details.aspx?id=27821
0
 
LVL 1

Author Comment

by:fireguy1125
ID: 39261225
Installing this version still has not resolved my issue
0
 
LVL 1

Accepted Solution

by:
fireguy1125 earned 0 total points
ID: 39261252
I found this article: http://social.microsoft.com/Forums/en-US/d62b02f3-2e00-4610-95c5-50f11e0ba7e4/problem-with-outlook-client-addon-for-crm-2011-no-preview-pane-for-set-regarding

Uninstalling Microsoft Office 2007 Primary Interop Assemblies from Programs and Features resolves the issue.
0
 
LVL 1

Author Closing Comment

by:fireguy1125
ID: 39270712
Found own resolution
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question