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Microsoft Dynamics CRM Missing Set Regarding After Outlook 2007 to 2010 Upgrade

Posted on 2013-06-12
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Last Modified: 2013-06-24
After performing an upgrade of Outlook from version 2007 to 2010, the CRM 2011 application remained in tact and is working, however, now on the bottom part of an e-mail message where it used to show in version 2007 which parent the message was associated with, no longer shows in Outlook 2010 - I confirm the Set Parent and Company name does work and when it is sent, changes the icon in sent items, however it's difficult to keep track of multple drafter whether Set Regarding was already applied for a particular e-mail without viewing this pane in the bottom of the email draft. How can I restore this functionality?
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Question by:fireguy1125
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by:fireguy1125
ID: 39242066
I believe it's called the Microsoft Dynamics CRM Regarding Pane in Outlook
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Expert Comment

by:Jackie Man
ID: 39243700
Download and install the outlook add in in the link below.

http://www.microsoft.com/en-us/download/details.aspx?id=27821
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Author Comment

by:fireguy1125
ID: 39261225
Installing this version still has not resolved my issue
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Accepted Solution

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fireguy1125 earned 0 total points
ID: 39261252
I found this article: http://social.microsoft.com/Forums/en-US/d62b02f3-2e00-4610-95c5-50f11e0ba7e4/problem-with-outlook-client-addon-for-crm-2011-no-preview-pane-for-set-regarding

Uninstalling Microsoft Office 2007 Primary Interop Assemblies from Programs and Features resolves the issue.
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Author Closing Comment

by:fireguy1125
ID: 39270712
Found own resolution
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