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Unable to map a drive to Skydrive Pro

Posted on 2013-06-12
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Last Modified: 2014-07-09
Some of our users are unable to map a drive to their Skydrive Pro folder.  We have been unable to identify a consistent reason, and for some, Office 2013 can "map" the location but Windows Explorer cannot.  Has anyone else seen this behavior?
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Question by:zmccraw
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16 Comments
 
LVL 30

Expert Comment

by:ded9
ID: 39242119
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Author Comment

by:zmccraw
ID: 39242172
Thanks for the response, but limits are not the current problem.  We are unable to map the drives at all.
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LVL 30

Expert Comment

by:ded9
ID: 39242202
Post screenshot of the error message.



Ded9
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LVL 9

Expert Comment

by:vaderj
ID: 39242242
is the WebDav service running on the workstations that cannot map? or are there any differences in services that are running between those that work and those that do not?

How about the windows firewall - are the same zones enabled/disabled between the workstations that are working vs not working?
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LVL 13

Expert Comment

by:Michael Machie
ID: 39242719
To map via Windows Explorer:

Log into Skydrive and then look at the URL. It will look like : https://skydrive.live.com/?cid=XXXXXXXXXXXX.

The X's are your ID. Copy that portion and then do the following step:

Map a drive to:
https://d.docs.live.net/(xxxxx) - use your copied ID where the X's are. Connect..

Enter credentials, click, 'remember me' and you are good to go!
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Author Comment

by:zmccraw
ID: 39245551
SkyDrive Pro works differently than the live account version.  The first attached error is what we receive when trying to map the drive.  The second error we received when trying to map the drive as a website.  We've done everything prompted and even Microsoft is stumped.  Has anyone else ever encountered this?
mapped-drive-error-1.PNG
mapped-drive-error-2.PNG
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LVL 30

Assisted Solution

by:ded9
ded9 earned 1200 total points
ID: 39246803
There is a KB article from microsoft for the exact error message. Try the steps mentioned in this article

http://support.microsoft.com/kb/2616712

other articles

http://blogs.technet.com/b/sharepoint_made_easy/archive/2013/03/20/map-network-drive-webdav-with-sharepoint-online-o365.aspx
Hotfix:-
http://support.microsoft.com/kb/2563214



Ded9
0
 

Author Comment

by:zmccraw
ID: 39266648
I have done all of the steps according to the support documents to no avail.  Ironically, one of the pc's that can save to the skydrive using Word, still cannot map it from Explorer, but they are able to browse the drive when selecting File/Open or File/Save as in Word.
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LVL 30

Expert Comment

by:ded9
ID: 39267583
Can you paste the drive location that you are trying to map.



Ded9
0
 
LVL 59

Expert Comment

by:LeeTutor
ID: 39331262
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
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Accepted Solution

by:
zmccraw earned 0 total points
ID: 39331253
Finally got a formal response from Microsoft.  Drive mappings in Office 365 are not permanent.  They become inactive every 8 hours when the security token expires.  They have also now made the SharePoint Pro application availble for those who are not ready to upgraded to 2013.  Here is the link:

SkyDrive Pro client for Windows

Ded9, thanks for your help.
0
 

Author Comment

by:zmccraw
ID: 39331264
Microsoft did not send a formal answer until 7-16-2013.  This question was still open here and with them.
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Author Closing Comment

by:zmccraw
ID: 39345347
Microsoft provided additional information.
0
 

Expert Comment

by:mike griff
ID: 40179741
Any updates on this?
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LVL 13

Expert Comment

by:Michael Machie
ID: 40185595
@QuestorX:
The author of the question accepted a solution to the question almost 1 year ago to this day. I do not believe another update is forthcoming.
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