Unable to map a drive to Skydrive Pro

Some of our users are unable to map a drive to their Skydrive Pro folder.  We have been unable to identify a consistent reason, and for some, Office 2013 can "map" the location but Windows Explorer cannot.  Has anyone else seen this behavior?
zmccrawAsked:
Who is Participating?

[Webinar] Streamline your web hosting managementRegister Today

x
 
zmccrawConnect With a Mentor Author Commented:
Finally got a formal response from Microsoft.  Drive mappings in Office 365 are not permanent.  They become inactive every 8 hours when the security token expires.  They have also now made the SharePoint Pro application availble for those who are not ready to upgraded to 2013.  Here is the link:

SkyDrive Pro client for Windows

Ded9, thanks for your help.
0
 
zmccrawAuthor Commented:
Thanks for the response, but limits are not the current problem.  We are unable to map the drives at all.
0
Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

 
ded9Commented:
Post screenshot of the error message.



Ded9
0
 
vaderjCommented:
is the WebDav service running on the workstations that cannot map? or are there any differences in services that are running between those that work and those that do not?

How about the windows firewall - are the same zones enabled/disabled between the workstations that are working vs not working?
0
 
Michael MachieFull-time technical multi-taskerCommented:
To map via Windows Explorer:

Log into Skydrive and then look at the URL. It will look like : https://skydrive.live.com/?cid=XXXXXXXXXXXX.

The X's are your ID. Copy that portion and then do the following step:

Map a drive to:
https://d.docs.live.net/(xxxxx) - use your copied ID where the X's are. Connect..

Enter credentials, click, 'remember me' and you are good to go!
0
 
zmccrawAuthor Commented:
SkyDrive Pro works differently than the live account version.  The first attached error is what we receive when trying to map the drive.  The second error we received when trying to map the drive as a website.  We've done everything prompted and even Microsoft is stumped.  Has anyone else ever encountered this?
mapped-drive-error-1.PNG
mapped-drive-error-2.PNG
0
 
ded9Connect With a Mentor Commented:
There is a KB article from microsoft for the exact error message. Try the steps mentioned in this article

http://support.microsoft.com/kb/2616712

other articles

http://blogs.technet.com/b/sharepoint_made_easy/archive/2013/03/20/map-network-drive-webdav-with-sharepoint-online-o365.aspx
Hotfix:-
http://support.microsoft.com/kb/2563214



Ded9
0
 
zmccrawAuthor Commented:
I have done all of the steps according to the support documents to no avail.  Ironically, one of the pc's that can save to the skydrive using Word, still cannot map it from Explorer, but they are able to browse the drive when selecting File/Open or File/Save as in Word.
0
 
ded9Commented:
Can you paste the drive location that you are trying to map.



Ded9
0
 
LeeTutorretiredCommented:
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
0
 
zmccrawAuthor Commented:
Microsoft did not send a formal answer until 7-16-2013.  This question was still open here and with them.
0
 
zmccrawAuthor Commented:
Microsoft provided additional information.
0
 
mike griffIT AdminCommented:
Any updates on this?
0
 
Michael MachieFull-time technical multi-taskerCommented:
@QuestorX:
The author of the question accepted a solution to the question almost 1 year ago to this day. I do not believe another update is forthcoming.
0
All Courses

From novice to tech pro — start learning today.