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Unable to map a drive to Skydrive Pro

Posted on 2013-06-12
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Last Modified: 2014-07-09
Some of our users are unable to map a drive to their Skydrive Pro folder.  We have been unable to identify a consistent reason, and for some, Office 2013 can "map" the location but Windows Explorer cannot.  Has anyone else seen this behavior?
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Question by:zmccraw
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by:ded9
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by:zmccraw
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Thanks for the response, but limits are not the current problem.  We are unable to map the drives at all.
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by:ded9
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Post screenshot of the error message.



Ded9
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by:vaderj
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is the WebDav service running on the workstations that cannot map? or are there any differences in services that are running between those that work and those that do not?

How about the windows firewall - are the same zones enabled/disabled between the workstations that are working vs not working?
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by:Michael Machie
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To map via Windows Explorer:

Log into Skydrive and then look at the URL. It will look like : https://skydrive.live.com/?cid=XXXXXXXXXXXX.

The X's are your ID. Copy that portion and then do the following step:

Map a drive to:
https://d.docs.live.net/(xxxxx) - use your copied ID where the X's are. Connect..

Enter credentials, click, 'remember me' and you are good to go!
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by:zmccraw
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SkyDrive Pro works differently than the live account version.  The first attached error is what we receive when trying to map the drive.  The second error we received when trying to map the drive as a website.  We've done everything prompted and even Microsoft is stumped.  Has anyone else ever encountered this?
mapped-drive-error-1.PNG
mapped-drive-error-2.PNG
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by:ded9
ded9 earned 400 total points
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There is a KB article from microsoft for the exact error message. Try the steps mentioned in this article

http://support.microsoft.com/kb/2616712

other articles

http://blogs.technet.com/b/sharepoint_made_easy/archive/2013/03/20/map-network-drive-webdav-with-sharepoint-online-o365.aspx
Hotfix:-
http://support.microsoft.com/kb/2563214



Ded9
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by:zmccraw
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I have done all of the steps according to the support documents to no avail.  Ironically, one of the pc's that can save to the skydrive using Word, still cannot map it from Explorer, but they are able to browse the drive when selecting File/Open or File/Save as in Word.
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by:ded9
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Can you paste the drive location that you are trying to map.



Ded9
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by:LeeTutor
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I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
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zmccraw earned 0 total points
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Finally got a formal response from Microsoft.  Drive mappings in Office 365 are not permanent.  They become inactive every 8 hours when the security token expires.  They have also now made the SharePoint Pro application availble for those who are not ready to upgraded to 2013.  Here is the link:

SkyDrive Pro client for Windows

Ded9, thanks for your help.
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by:zmccraw
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Microsoft did not send a formal answer until 7-16-2013.  This question was still open here and with them.
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by:zmccraw
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Microsoft provided additional information.
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by:mike griff
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Any updates on this?
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by:Michael Machie
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@QuestorX:
The author of the question accepted a solution to the question almost 1 year ago to this day. I do not believe another update is forthcoming.
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