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Citrix XenApp 6.0 Application Slow to Contact Network

Posted on 2013-06-12
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Last Modified: 2013-07-06
Hello Techs,

I have 4 XenApp 6.0 servers on Server 2008 R2 SP1 in a double-hop scenario, two for published desktops and the others for published applications.  The issue we are having is when the a user attempts to open a shortcut  (i.e. "filename.xls") the application is taking almost 30-40 seconds to load.  That same file if opened normally on a locally installed version of that same program will take less than 10 seconds.  My users really only use our ERP system, and microsoft office.  I also noticed that the file path for that shorcut that comes up (while the application is opening) is "Contacting: \\Client\DriveLetter$\...\FileName.xls".  The drive they are accessing is not hidden or administrative, so I am unsure why the "$" is there. I understand that there is some extra time with opening the file, but I'm wondering:

Is this amount of time normal?
If not, are there any suggestions to increase the speed?
Is there anyone who has set up a double-hop scenario and had published apps open efficiently?

Thanks in Advance,

GKTech
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Question by:elitegk
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Expert Comment

by:TunerML
ID: 39242338
What I would suggest first is to use the 'pre-launch application' feature to see if that alieviates the problem. I'm not familiar with either XenApp 6.0 or 'double-hop', but I've been around XenApp 6.5 for some time now in various different deployments. 30-40 seconds I would say is definately a long time for application launch. This however does depend on your network infrastructure and server specifications.

Is this a consistent behaviour or during peak hours?
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Author Comment

by:elitegk
ID: 39242377
I believe that the pre-launch feature is only available in 6.5, so I don't believe that's applicable.

I would say that this is consistent, but definitely does get worse in peak hours.
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Expert Comment

by:Sekar Chinnakannu
ID: 39243367
I am sure this normal 30 -  40 seconds, also check you latency between client and sever. If you have edgesight then you find the session start up duration with clear details why it took 30 - 40 seconds.
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Author Comment

by:elitegk
ID: 39244566
@sekarc4u: So you're saying that the 30-40 seconds is a normal start time to open an excel, word or powerpoint file?  Also, we do not use edgesight, are there any other ways to get better visibility on this?
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by:TunerML
ID: 39275768
What is your server load?
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Accepted Solution

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elitegk earned 0 total points
ID: 39289643
Sorry Guys, we've decided to move away from using a double-hop setup and are moving back to locally installed applications on published desktops.  Thanks for your time.
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Author Closing Comment

by:elitegk
ID: 39303668
I am cancelling the question.
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