?
Solved

Windows Server 2003 drops clients

Posted on 2013-06-12
7
Medium Priority
?
120 Views
Last Modified: 2015-03-24
We have been having an recurring issue. We have several clients, some are logged in through a desktop, some through wireless on a laptop, and others are logged in using RDP. They are all accessing an EMR located on the server, and they are finding themselves dropped off the network on a regular basis. It won't log them off the workstation, but their program will quit, and they will have to start over. Sometimes the RDP clients will be kicked off.

We are seeing this warning and error quite often:

The browser service was unable to retrieve a list of servers from the browser master \\CGC-WCWH3 on the network \Device\NetBT_Tcpip_{74C1AD19-3D0B-48AE-AA7A-76C6EDE5F4F7}.
 
 Browser master: \\CGC-WCWH3
 Network: \Device\NetBT_Tcpip_{74C1AD19-3D0B-48AE-AA7A-76C6EDE5F4F7}
 
 This event may be caused by a temporary loss of network connectivity. If this message appears again, verify that the server is still connected to the network. The return code is in the Data text box.

and

The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{74C1AD19-3D0B-48AE-AA7A-76C6EDE5F4F7}. The backup browser is stopping.


Any help as to what is happening and how to address it would be appreciated.

Thanks
Luke
0
Comment
Question by:dmjung
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
7 Comments
 
LVL 22

Expert Comment

by:eeRoot
ID: 39247166
Are the wired users having any issues accessing any other servers?  Does a constant ping from a wired pc to the server show any dropped packets?
0
 

Author Comment

by:dmjung
ID: 39247599
Not that I am aware of, and I have not tried a constant ping yet.
The wired users log into a load balancing system, and they only seem to have issues when sent to the server I'm talking about above.
0
 
LVL 22

Expert Comment

by:eeRoot
ID: 39249280
Does the load balancer itself have any connection errors?  It is a model of load balancer that automatically checks the network connection health of the devices that it manages?
0
 
LVL 39

Accepted Solution

by:
ChiefIT earned 2000 total points
ID: 39250957
You need WINS. On a 2003 domain, you use NetBIOS for the browser service. NetBIOS is a true broadcast protocol, and held to the broadcast domain. So, when the clients are not on the broadcast domain (let's say behind a wireless router, or remoting in from a different location) NetBIOS broadcasts will not reach the Master browser (your domain controller). WINS will help with this. Or you can add a LMHOST record for your domain controller on each machine not on the broadcast domain. The clients are being dropped from the network browser because their Netbios broadcast isn't reaching the Master Browser.
0
 

Author Comment

by:dmjung
ID: 39264083
Sorry I have been unable to respond.
I will check on the WINS and let you know what happens.
0

Featured Post

ATEN's HDBaseT Presentation at InfoComm 2017

Hear ATEN Product Manager YT Liang review HDBaseT technology, highlighting ATEN’s latest solutions as they relate to real-world applications during her presentation at the HDBaseT booth at InfoComm 2017.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This program is used to assist in finding and resolving common problems with wireless connections.
This month, Experts Exchange’s free Course of the Month is focused on CompTIA IT Fundamentals.
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…
In this video we outline the Physical Segments view of NetCrunch network monitor. By following this brief how-to video, you will be able to learn how NetCrunch visualizes your network, how granular is the information collected, as well as where to f…

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question