Shorte
asked on
Outlook hangs when browsing for attachment
An XP pro machine with Office Pro keeps hanging when browsing out to add an attachment. After clicking to add an attachment, after about the 3rd subfolder you attempt to access, the machine freezes for about a minute (mapped drive and local, doesn't matter). After it's done freezing, you can browse normally.
Troubleshooting found:
- Outlook in Safe Mode works fine. I disabled the Add-Ins in nomal mode, but that did not work.
- In Options>Mail Format, if I uncheck "USE MICROSOFT OFFICE WORD 2003 TO EDIT E-MAIL MESSAGES", it works fine.
I tried to repair, no change. Any suggestions?
Troubleshooting found:
- Outlook in Safe Mode works fine. I disabled the Add-Ins in nomal mode, but that did not work.
- In Options>Mail Format, if I uncheck "USE MICROSOFT OFFICE WORD 2003 TO EDIT E-MAIL MESSAGES", it works fine.
I tried to repair, no change. Any suggestions?
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
After multiple repairs, I just unchecked the "Use Microsoft Word to read Rich Text e-mail messages" option and that seemed to resolve the issue. Thanks for the help.
ASKER
I tried things such as generating a new Normal.dot and an office repair. No luck yet.