?
Solved

Outlook hangs when browsing for attachment

Posted on 2013-06-12
3
Medium Priority
?
497 Views
Last Modified: 2013-06-19
An XP pro machine with Office Pro keeps hanging when browsing out to add an attachment. After clicking to add an attachment, after about the 3rd subfolder you attempt to access, the machine freezes for about a minute (mapped drive and local, doesn't matter). After it's done freezing, you can browse normally.

Troubleshooting found:
- Outlook in Safe Mode works fine. I disabled the Add-Ins in nomal mode, but that did not work.
- In Options>Mail Format, if I uncheck "USE MICROSOFT OFFICE WORD 2003 TO EDIT E-MAIL MESSAGES", it works fine.

I tried to repair, no change. Any suggestions?
0
Comment
Question by:Shorte
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 16

Accepted Solution

by:
Postmaster earned 1500 total points
ID: 39243275
As launching Word seems to be the issue, I suggest use WordPad instead.
Word can be quite an overhead for just reading email.

Best performance when using Rich Text - and don't use fancy stationery backgrounds.
0
 

Author Comment

by:Shorte
ID: 39244963
If it was my call, I would have no problem with that solution. However the owner realizes that there a 10 other PCs that function the same way and do not have a lag issue.

I tried things such as generating a new Normal.dot and an office repair. No luck yet.
0
 

Author Comment

by:Shorte
ID: 39260262
After multiple repairs, I just unchecked the "Use Microsoft Word to read Rich Text e-mail messages" option and that seemed to resolve the issue. Thanks for the help.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
This article provides a convenient collection of links to Microsoft provided Security Patches for operating systems that have reached their End of Life support cycle. Included operating systems covered by this article are Windows XP,  Windows Server…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

649 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question