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Outlook hangs when browsing for attachment

Posted on 2013-06-12
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Last Modified: 2013-06-19
An XP pro machine with Office Pro keeps hanging when browsing out to add an attachment. After clicking to add an attachment, after about the 3rd subfolder you attempt to access, the machine freezes for about a minute (mapped drive and local, doesn't matter). After it's done freezing, you can browse normally.

Troubleshooting found:
- Outlook in Safe Mode works fine. I disabled the Add-Ins in nomal mode, but that did not work.
- In Options>Mail Format, if I uncheck "USE MICROSOFT OFFICE WORD 2003 TO EDIT E-MAIL MESSAGES", it works fine.

I tried to repair, no change. Any suggestions?
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Question by:Shorte
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Accepted Solution

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Postmaster earned 500 total points
ID: 39243275
As launching Word seems to be the issue, I suggest use WordPad instead.
Word can be quite an overhead for just reading email.

Best performance when using Rich Text - and don't use fancy stationery backgrounds.
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Author Comment

by:Shorte
ID: 39244963
If it was my call, I would have no problem with that solution. However the owner realizes that there a 10 other PCs that function the same way and do not have a lag issue.

I tried things such as generating a new Normal.dot and an office repair. No luck yet.
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Author Comment

by:Shorte
ID: 39260262
After multiple repairs, I just unchecked the "Use Microsoft Word to read Rich Text e-mail messages" option and that seemed to resolve the issue. Thanks for the help.
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