Solved

Cannot open Out of Office in Office 2010

Posted on 2013-06-12
6
438 Views
Last Modified: 2013-07-03
I get error when I am logged into Outlook 2010.  Can’t set Out of Office when logged into the Terminal Server.

Your automatic reply settings cannot be displayed because the server is currently unavailable.  Try again later.
---
We have the boxes checked to allow for autoreplies on the server... and this works for Outlook 2003 users, but not Office 2010 users (who can use OWA to setup their Out of Office but NOT the full blown version of Outlook).

When we use Microsoft Remote Connectivity Analyzer, the 'Exchange ActiveSync' runs fine but when I try the 'Exchange ActiveSync Autodiscover' I get a lot of 'FAILED' results.  Mostly on the Certificate Authority not being recognized.  The problem we have is the main domain is in Switzerland, and does have a viable CA but is not resolved by our clients in the US.

Excerpt:
 Attempting to locate SRV record _autodiscover._tcp.company-name.com in DNS.
  The Autodiscover SRV record wasn't found in DNS.

Is there a way to setup a DNS Forwarder to resolve this?
Am I missing something obvious?
Do we really need to get the domain name registered in the U.S. which will be a  problem because the domain name is owned by the parent company?

Thank you for any help you can provide...
0
Comment
Question by:ITIExperts1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
6 Comments
 
LVL 13

Expert Comment

by:Michael Machie
ID: 39242814
After March of 2013 a new requirement went in stating a minimum of a 5-name Cert is required for Exchange 2010. This directly relates to Autodiscover. Anyone with Exchange2003 doesn't have to worry about this but Exchange2010 does. This is probably what you are running in to because the Cert does not have the proper records for Autodiscover.

I believe you can create an Autodiscover dns entry to maybe get around this and use the Swiss cert. When I get into my office tomorrow I will browse my DNS Server and try to provide more info.
0
 

Author Comment

by:ITIExperts1
ID: 39245907
Thank you, that would be appreciated.
0
 
LVL 20

Assisted Solution

by:Svet Paperov
Svet Paperov earned 250 total points
ID: 39251527
If it's a certificate issue, here how it can be fixed:

Did you have your certificates signed by a public CA? If yes, you should allow your US users to update their root CA list - this is a regular Microsoft Update.

Otherwise, if a private CA is used or even in case of a public one that is not resolved, you can ask your IT department to send you the public certificate/key of the CA used to sign the Exchange certificates. You can then import the public certificate in any client PC - you could use GPO for that - and the Exchange certificates will be trusted.
0
 
LVL 13

Accepted Solution

by:
Michael Machie earned 250 total points
ID: 39253927
ITIExperts1:

I reviewed my DNS server and I (obviously) have a Forward Lookup Zone created for my company domain name (domain.com). The Zone has a 'Host(A)' record named 'autodiscover' with FQDN specified as 'autodiscover.domain.com'. This record points to the internal IP address of my email Server. Also, since we use a public facing name as well, another Host(A) record has been created named 'mail' (we use public facing name of 'mail.domain.com'). The FQDN is 'mail.domain.com' and the IP Addredd it points to is our internal email server. These two records are the only ones I have set up to point to my Exchange 2010 server.  

I hope this helps in some way.
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how you can use Custom Document Properties to store settings and other information in your workbook so that they will be available the next time you open the workbook.
Recovering from what the press called "the largest-ever cyber-attack", IT departments worldwide are discussing ways to defend against this in the future. In this process, many people are looking for immediate actions while, instead, they need to tho…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question