Cannot open Out of Office in Office 2010

I get error when I am logged into Outlook 2010.  Can’t set Out of Office when logged into the Terminal Server.

Your automatic reply settings cannot be displayed because the server is currently unavailable.  Try again later.
---
We have the boxes checked to allow for autoreplies on the server... and this works for Outlook 2003 users, but not Office 2010 users (who can use OWA to setup their Out of Office but NOT the full blown version of Outlook).

When we use Microsoft Remote Connectivity Analyzer, the 'Exchange ActiveSync' runs fine but when I try the 'Exchange ActiveSync Autodiscover' I get a lot of 'FAILED' results.  Mostly on the Certificate Authority not being recognized.  The problem we have is the main domain is in Switzerland, and does have a viable CA but is not resolved by our clients in the US.

Excerpt:
 Attempting to locate SRV record _autodiscover._tcp.company-name.com in DNS.
  The Autodiscover SRV record wasn't found in DNS.

Is there a way to setup a DNS Forwarder to resolve this?
Am I missing something obvious?
Do we really need to get the domain name registered in the U.S. which will be a  problem because the domain name is owned by the parent company?

Thank you for any help you can provide...
ITIExperts1Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Michael MachieIT SupervisorCommented:
After March of 2013 a new requirement went in stating a minimum of a 5-name Cert is required for Exchange 2010. This directly relates to Autodiscover. Anyone with Exchange2003 doesn't have to worry about this but Exchange2010 does. This is probably what you are running in to because the Cert does not have the proper records for Autodiscover.

I believe you can create an Autodiscover dns entry to maybe get around this and use the Swiss cert. When I get into my office tomorrow I will browse my DNS Server and try to provide more info.
0
ITIExperts1Author Commented:
Thank you, that would be appreciated.
0
Svet PaperovIT ManagerCommented:
If it's a certificate issue, here how it can be fixed:

Did you have your certificates signed by a public CA? If yes, you should allow your US users to update their root CA list - this is a regular Microsoft Update.

Otherwise, if a private CA is used or even in case of a public one that is not resolved, you can ask your IT department to send you the public certificate/key of the CA used to sign the Exchange certificates. You can then import the public certificate in any client PC - you could use GPO for that - and the Exchange certificates will be trusted.
0
Michael MachieIT SupervisorCommented:
ITIExperts1:

I reviewed my DNS server and I (obviously) have a Forward Lookup Zone created for my company domain name (domain.com). The Zone has a 'Host(A)' record named 'autodiscover' with FQDN specified as 'autodiscover.domain.com'. This record points to the internal IP address of my email Server. Also, since we use a public facing name as well, another Host(A) record has been created named 'mail' (we use public facing name of 'mail.domain.com'). The FQDN is 'mail.domain.com' and the IP Addredd it points to is our internal email server. These two records are the only ones I have set up to point to my Exchange 2010 server.  

I hope this helps in some way.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Applications

From novice to tech pro — start learning today.