Citrix user session is not transfered between machines

Posted on 2013-06-12
Medium Priority
Last Modified: 2013-07-11

A friend of mine, who is using Citrix XA6.5 has very strange problem with sessions. When he logon with user X on machine1 and then he try to log-on again with user X on machine2, the session of Citrix should be normaly handovered/transfered from machine1 to machine2 – this doesn´t work and it creates a new session.

I already checked with him all setups trigers of ICA, Workspace, Citrix Policyes and looks same as we do have it for us it works the handover. But he means handover of users between several PCs doesn´t work and created aditional session.

Does anybody know which settings I have to check and where I can find it?


Question by:insi01
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LVL 25

Expert Comment

by:Sekar Chinnakannu
ID: 39243356
Is this issue happened to all users or to specific user?
Check your Web Interface Auto-reconnect settings, Make sure you set to reconnect All
LVL 11

Expert Comment

by:Venugopal N
ID: 39243563
Is this happen for all the application or for a specific application?
Is session limit for the application is set to have " single instance", if yes remove it and check if the session reconnect for the user.
Also check on the "Auto client reconnect" Policy have default setting.
LVL 11

Expert Comment

by:Venugopal N
ID: 39243592
Also check if the below hotfix is installed..

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LVL 10

Expert Comment

by:Casey Herman
ID: 39244497
Look in the Web interface and make sure that you have selected under xenapp services sites that you are working with and under change session options check that you have

-Checked the checkbox to "Automatically reconnect to all sessions when users log on"
-select either reconnect to all sessions or reconnect only to disconnected sessions

That should get you going.

Author Comment

ID: 39256976
Hi casedog21,

the settings are already done, see Citrix Screenshot.jpg.

Any other hint?

Citrix Screenshot

Author Comment

ID: 39279618
We have found the reason for this behavior:

The authentication profile and the logon point on the CAG werenotconfigured properly.

Author Comment

ID: 39289740
I've requested that this question be deleted for the following reason:

The given answers didn't give the porper solution. The solution was found by my.
LVL 11

Expert Comment

by:Venugopal N
ID: 39289741
Can you post the solution, which will helps others.

Accepted Solution

insi01 earned 0 total points
ID: 39290114
Hi Venurajav,

Yes there were two reasons for that behavior:

1. It was basically possible to connect directly to the WI site by a firewall proxy and thus to bypass the CAG(!), therefore the CAG didn't anything about an established Citrix session.
The CAGis in the DMZ. The WI itself is/was in the LAN.

2. The CAG appliance was not configured properly, because no authentication profile and no logon point were defined.

Ok so far?


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