?
Solved

Cisco UC520 Line 3 suddenly forwards to extension 202

Posted on 2013-06-12
8
Medium Priority
?
357 Views
Last Modified: 2013-06-14
I inherited the management of a Cisco UC520 and I know nothing about them except for a "crash course" after the system was wiped-out a few months ago.

Now, line 3 is suddenly forwarded to extension 202.  Everything was fine for a few months.  How is this done?  How can it be undone?  Is this a key combination at the phone?
0
Comment
Question by:Shane Kahkola
  • 4
  • 3
8 Comments
 
LVL 81

Expert Comment

by:arnold
ID: 39243576
Look at CCA or cli that deals with FXO port 0/2 and see whether it is mapped to an extension.
line 3 has multiple meaning.
How are you managing the UC configuration?
0
 
LVL 5

Author Comment

by:Shane Kahkola
ID: 39244403
To answer your question, I am managing the UC520 through, both, the CCA and the CLI.  I'm quite comfortable with the Cisco IOS, so the CLI is my preference, but I know it's easier through the CCA as well.

All of the voice port plar are pointing to extensions in the 28o'something range with the exception of 0/3/3 which is going to 250 (again not an extension we use for one of the phones).  None of my usable extensions are in that range.

I have uploaded a text file with the information I found (I included all FXO port mappings, dial-peer, and the ephone data for the extension mentioned):
phones.txt
0
 
LVL 81

Expert Comment

by:arnold
ID: 39244728
Check your translation-rules.
you only have on ephone-dn define that has extension 202.

CCA dial-plan incoming
0
Take Control of Web Hosting For Your Clients

As a web developer or IT admin, successfully managing multiple client accounts can be challenging. In this webinar we will look at the tools provided by Media Temple and Plesk to make managing your clients’ hosting easier.

 
LVL 5

Author Comment

by:Shane Kahkola
ID: 39244915
I have more than just 202 defined, I only included the 202 because that's where all calls were being forwarded.  In a few minutes, I'll check what you told me about, and post all of the ephone-dn definitions.
0
 
LVL 81

Expert Comment

by:arnold
ID: 39244970
The ephone definitions are of little use.  You have translation-rules that may point line 3 (FXO 0/2) or do you have a specific number when called goes to extention 202?

Look at your hunt groups,blast, etc.
0
 
LVL 4

Assisted Solution

by:jplagens
jplagens earned 1000 total points
ID: 39245920
Sanitize and throw the entire config file up.
0
 
LVL 5

Author Comment

by:Shane Kahkola
ID: 39246307
I found the problem!!

First of all, thank you jPlagens for telling me to sanitize the config because it got me going through it with a fine-tooth comb.  I found an entry I had not seen the last 40 times I looked at.

ephone-dn  25  dual-line
 number 282 no-reg primary
 label KOC 2
 description A Desk
 name DESK ONE
 call-forward all 202 <-- observe this entry>
 call-forward busy 250
 call-forward night-service 500
 call-forward noan 250 timeout 15

Open in new window

I removed the "call-forward all 202" and it went away.  Kind of obvious, eh?

So, I have a follow-up question and I'll split the points between jPlagens and whoever can answer this first.

Do the ephone-dn entries have something to do with the dial-peers?  Or does DN stand for definition?
0
 
LVL 81

Accepted Solution

by:
arnold earned 1000 total points
ID: 39246484
The ephone define the phones.  You can map a number/FXO to go to a specific extension/phone.
I.e. a dial-plan incoming can map a PSTN number directly to an extension and the outgoing dial-plan maps the extension back to the number callerid that is calling.
0

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In my office we had 10 Cisco 7940G IP phones that were useless as they were showing PROTOCOL APPLICATION INVALID when started. I searched through Google and worked for a week continuously on those phones, and finally got them working. This is a di…
Article by: user_n
How Sip Phone (User Agent) works and communicates with sip servers 1.  There is a sip server and a sip registrar.  The sip server and sip registrar can be one server or two different servers. The sip registrar is the server on which it is record…
The video provides a quick and easy steps to migrate MBOX file to well known Outlook PST and Office 365. Besides this, it also supports and migrates more than 20 email clients of MBOX which include AppleMail, Opera, Thunderbird and SeaMonkey effortl…
If you are looking for an automated solution for backup single or multiple Office 365 user mailboxes to Outlook data file, then you can use Kernel Office 365 Backup & Restore tool. Go through the video to check out the steps to backup single or mult…
Suggested Courses

608 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question