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Cisco UC520 Line 3 suddenly forwards to extension 202

Posted on 2013-06-12
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Last Modified: 2013-06-14
I inherited the management of a Cisco UC520 and I know nothing about them except for a "crash course" after the system was wiped-out a few months ago.

Now, line 3 is suddenly forwarded to extension 202.  Everything was fine for a few months.  How is this done?  How can it be undone?  Is this a key combination at the phone?
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Question by:Shane Kahkola
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8 Comments
 
LVL 78

Expert Comment

by:arnold
ID: 39243576
Look at CCA or cli that deals with FXO port 0/2 and see whether it is mapped to an extension.
line 3 has multiple meaning.
How are you managing the UC configuration?
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Author Comment

by:Shane Kahkola
ID: 39244403
To answer your question, I am managing the UC520 through, both, the CCA and the CLI.  I'm quite comfortable with the Cisco IOS, so the CLI is my preference, but I know it's easier through the CCA as well.

All of the voice port plar are pointing to extensions in the 28o'something range with the exception of 0/3/3 which is going to 250 (again not an extension we use for one of the phones).  None of my usable extensions are in that range.

I have uploaded a text file with the information I found (I included all FXO port mappings, dial-peer, and the ephone data for the extension mentioned):
phones.txt
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LVL 78

Expert Comment

by:arnold
ID: 39244728
Check your translation-rules.
you only have on ephone-dn define that has extension 202.

CCA dial-plan incoming
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LVL 3

Author Comment

by:Shane Kahkola
ID: 39244915
I have more than just 202 defined, I only included the 202 because that's where all calls were being forwarded.  In a few minutes, I'll check what you told me about, and post all of the ephone-dn definitions.
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LVL 78

Expert Comment

by:arnold
ID: 39244970
The ephone definitions are of little use.  You have translation-rules that may point line 3 (FXO 0/2) or do you have a specific number when called goes to extention 202?

Look at your hunt groups,blast, etc.
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LVL 4

Assisted Solution

by:jplagens
jplagens earned 250 total points
ID: 39245920
Sanitize and throw the entire config file up.
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LVL 3

Author Comment

by:Shane Kahkola
ID: 39246307
I found the problem!!

First of all, thank you jPlagens for telling me to sanitize the config because it got me going through it with a fine-tooth comb.  I found an entry I had not seen the last 40 times I looked at.

ephone-dn  25  dual-line
 number 282 no-reg primary
 label KOC 2
 description A Desk
 name DESK ONE
 call-forward all 202 <-- observe this entry>
 call-forward busy 250
 call-forward night-service 500
 call-forward noan 250 timeout 15

Open in new window

I removed the "call-forward all 202" and it went away.  Kind of obvious, eh?

So, I have a follow-up question and I'll split the points between jPlagens and whoever can answer this first.

Do the ephone-dn entries have something to do with the dial-peers?  Or does DN stand for definition?
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LVL 78

Accepted Solution

by:
arnold earned 250 total points
ID: 39246484
The ephone define the phones.  You can map a number/FXO to go to a specific extension/phone.
I.e. a dial-plan incoming can map a PSTN number directly to an extension and the outgoing dial-plan maps the extension back to the number callerid that is calling.
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