Cisco UC520 Line 3 suddenly forwards to extension 202
I inherited the management of a Cisco UC520 and I know nothing about them except for a "crash course" after the system was wiped-out a few months ago.
Now, line 3 is suddenly forwarded to extension 202. Everything was fine for a few months. How is this done? How can it be undone? Is this a key combination at the phone?
Now, line 3 is suddenly forwarded to extension 202. Everything was fine for a few months. How is this done? How can it be undone? Is this a key combination at the phone?
ASKER
To answer your question, I am managing the UC520 through, both, the CCA and the CLI. I'm quite comfortable with the Cisco IOS, so the CLI is my preference, but I know it's easier through the CCA as well.
All of the voice port plar are pointing to extensions in the 28o'something range with the exception of 0/3/3 which is going to 250 (again not an extension we use for one of the phones). None of my usable extensions are in that range.
I have uploaded a text file with the information I found (I included all FXO port mappings, dial-peer, and the ephone data for the extension mentioned):
phones.txt
All of the voice port plar are pointing to extensions in the 28o'something range with the exception of 0/3/3 which is going to 250 (again not an extension we use for one of the phones). None of my usable extensions are in that range.
I have uploaded a text file with the information I found (I included all FXO port mappings, dial-peer, and the ephone data for the extension mentioned):
phones.txt
Check your translation-rules.
you only have on ephone-dn define that has extension 202.
CCA dial-plan incoming
you only have on ephone-dn define that has extension 202.
CCA dial-plan incoming
ASKER
I have more than just 202 defined, I only included the 202 because that's where all calls were being forwarded. In a few minutes, I'll check what you told me about, and post all of the ephone-dn definitions.
The ephone definitions are of little use. You have translation-rules that may point line 3 (FXO 0/2) or do you have a specific number when called goes to extention 202?
Look at your hunt groups,blast, etc.
Look at your hunt groups,blast, etc.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
I found the problem!!
First of all, thank you jPlagens for telling me to sanitize the config because it got me going through it with a fine-tooth comb. I found an entry I had not seen the last 40 times I looked at.
So, I have a follow-up question and I'll split the points between jPlagens and whoever can answer this first.
Do the ephone-dn entries have something to do with the dial-peers? Or does DN stand for definition?
First of all, thank you jPlagens for telling me to sanitize the config because it got me going through it with a fine-tooth comb. I found an entry I had not seen the last 40 times I looked at.
ephone-dn 25 dual-line
number 282 no-reg primary
label KOC 2
description A Desk
name DESK ONE
call-forward all 202 <-- observe this entry>
call-forward busy 250
call-forward night-service 500
call-forward noan 250 timeout 15So, I have a follow-up question and I'll split the points between jPlagens and whoever can answer this first.
Do the ephone-dn entries have something to do with the dial-peers? Or does DN stand for definition?
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
line 3 has multiple meaning.
How are you managing the UC configuration?