the computer is configured to require a password in order to startup

Hi guys,

I have a Toshiba Laptop running Win 8 its my sisters she has given to me because there is a message comes up  "the computer is configured to require a password in order to startup"
I have not seen this before.. if you hit enter a couple of times it appears to go past this but then it wont boot because it appears to be corrupted and tries to repair itself and then goes into advanced options where it gives you other options.
if I try to do a Refresh\Repair where it leaves all your personal Data and repairs errors it tells me I am not logged in with an administrator account so it cant proceed....
she says she did not set any passwords at all and not sure why it started appearing and How can I repair when I am not logged in as administrator.. how can I setup an admin account when I cant login at all.. there are no recovery disks at all they weren't made...
Help not sure how to fix this issue... Please!!! help..
big_daddy_pimpAsked:
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cpmcomputersCommented:
Sorry I have no immediate answer to this but would comment that
This is not a bios issue
This was a fairly well known scam (virus) in win xp - I have not seen it in win 8 before
You would need to be looking at Trojan removal/system restore options

Guys? Any thoughts?
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jake77444Commented:
Is this happening for Windows boots?  It sounds like there is a BIOS password setup on the laptop.  You would have to clear CMOS by opening the laptop up and removing the CMOS battery or using the jumper.
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tailoreddigitalCommented:
I agree with jake77444, i think he has you steered in the right direction.


Looking through the comments on this,
http://www.youtube.com/watch?v=TbXW6-PngZk

It appears that this solution worked for a Toshiba Win8 system

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Looking at this post,
http://www.tomshardware.com/forum/49847-63-unlock-toshiba-laptop-bios-password

It appears it might need to be reset by Toshiba
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big_daddy_pimpAuthor Commented:
no it moves past Bios it is not a bios password...
I have attached a Pick of the screen...

Screen Dump
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tailoreddigitalCommented:
Does it go to this prompt if you boot into Safe Mode?
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Lee W, MVPTechnology and Business Process AdvisorCommented:
That looks like a syskey password.  More information on Syskey:
http://www.windowsnetworking.com/kbase/WindowsTips/WindowsNT/RegistryTips/Miscellaneous/Whathappenswhensyskeyisinstalledandhowtogetridofit.html

(NOTE: the above talks about 2000/NT4 - details on removal/disable MAY NOT work on Win8.

You may be able to remove it by restoring with System Restore...
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big_daddy_pimpAuthor Commented:
how do I use system restore , it is telling me i am not logged in  with an admin account?????
it wont let me?????

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David Johnson, CD, MVPOwnerCommented:
start a command prompt

net user administrator /active:yes

now you can login as the 'administrator'
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big_daddy_pimpAuthor Commented:
it keeps telling me I need to sign in as an administrator... I wont allow me to use any of the tools or command prompt.. ????????
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tailoreddigitalCommented:
I'm not sure if you will get the password requirement in this process but it's worth a try,
http://windows.microsoft.com/en-us/windows-vista/start-system-restore-from-a-command-prompt
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big_daddy_pimpAuthor Commented:
I cant boot into safe mode it keeps asking for the start-up password and then tries to Automatically Repair.. ???????
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big_daddy_pimpAuthor Commented:
I have removed the CMOS battery, I will let u know how it has gone..??
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Lee W, MVPTechnology and Business Process AdvisorCommented:
I have NEVER used syskey.

That said, if anyone else bothered to read my post and google the image you would understand this is NOT a BIOS issue.  This is the SAM database being encrypted to prevent others from resetting the passwords on accounts.  Removing the CMOS battery will do nothing but force you to set the date and time again.
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big_daddy_pimpAuthor Commented:
Removing Battery did nothing.... still same... what options do I have?????
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nobusCommented:
you could simply ask the password - and reset it then
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McKnifeCommented:
As leew already said, syskey is set in windows and the BIOS resetting and Co. is all in vain. The famous nordahl-bootdisk can deal with syskey, I did it once, here's what happened: I could boot the system and logon, but windows kept telling me something was corrupted, so I could access anything, but working was no longer fun anymore.

You should backup your data and reinstall windows. To backup your data, use the bootdisk, unlock syskey, logon and copy anything you need to a USB drive, then reinstall.
Bootdisk link: http://pogostick.net/~pnh/ntpasswd/
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big_daddy_pimpAuthor Commented:
thanks GUys
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McKnifeCommented:
How did you solve it?
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