big_daddy_pimp
asked on
the computer is configured to require a password in order to startup
Hi guys,
I have a Toshiba Laptop running Win 8 its my sisters she has given to me because there is a message comes up "the computer is configured to require a password in order to startup"
I have not seen this before.. if you hit enter a couple of times it appears to go past this but then it wont boot because it appears to be corrupted and tries to repair itself and then goes into advanced options where it gives you other options.
if I try to do a Refresh\Repair where it leaves all your personal Data and repairs errors it tells me I am not logged in with an administrator account so it cant proceed....
she says she did not set any passwords at all and not sure why it started appearing and How can I repair when I am not logged in as administrator.. how can I setup an admin account when I cant login at all.. there are no recovery disks at all they weren't made...
Help not sure how to fix this issue... Please!!! help..
I have a Toshiba Laptop running Win 8 its my sisters she has given to me because there is a message comes up "the computer is configured to require a password in order to startup"
I have not seen this before.. if you hit enter a couple of times it appears to go past this but then it wont boot because it appears to be corrupted and tries to repair itself and then goes into advanced options where it gives you other options.
if I try to do a Refresh\Repair where it leaves all your personal Data and repairs errors it tells me I am not logged in with an administrator account so it cant proceed....
she says she did not set any passwords at all and not sure why it started appearing and How can I repair when I am not logged in as administrator.. how can I setup an admin account when I cant login at all.. there are no recovery disks at all they weren't made...
Help not sure how to fix this issue... Please!!! help..
SOLUTION
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SOLUTION
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Does it go to this prompt if you boot into Safe Mode?
That looks like a syskey password. More information on Syskey:
http://www.windowsnetworking.com/kbase/WindowsTips/WindowsNT/RegistryTips/Miscellaneous/Whathappenswhensyskeyisinstalledandhowtogetridofit.html
(NOTE: the above talks about 2000/NT4 - details on removal/disable MAY NOT work on Win8.
You may be able to remove it by restoring with System Restore...
http://www.windowsnetworking.com/kbase/WindowsTips/WindowsNT/RegistryTips/Miscellaneous/Whathappenswhensyskeyisinstalledandhowtogetridofit.html
(NOTE: the above talks about 2000/NT4 - details on removal/disable MAY NOT work on Win8.
You may be able to remove it by restoring with System Restore...
ASKER
how do I use system restore , it is telling me i am not logged in with an admin account?????
it wont let me?????
B
it wont let me?????
B
start a command prompt
net user administrator /active:yes
now you can login as the 'administrator'
net user administrator /active:yes
now you can login as the 'administrator'
ASKER
it keeps telling me I need to sign in as an administrator... I wont allow me to use any of the tools or command prompt.. ????????
I'm not sure if you will get the password requirement in this process but it's worth a try,
http://windows.microsoft.com/en-us/windows-vista/start-system-restore-from-a-command-prompt
http://windows.microsoft.com/en-us/windows-vista/start-system-restore-from-a-command-prompt
ASKER
I cant boot into safe mode it keeps asking for the start-up password and then tries to Automatically Repair.. ???????
ASKER
I have removed the CMOS battery, I will let u know how it has gone..??
I have NEVER used syskey.
That said, if anyone else bothered to read my post and google the image you would understand this is NOT a BIOS issue. This is the SAM database being encrypted to prevent others from resetting the passwords on accounts. Removing the CMOS battery will do nothing but force you to set the date and time again.
That said, if anyone else bothered to read my post and google the image you would understand this is NOT a BIOS issue. This is the SAM database being encrypted to prevent others from resetting the passwords on accounts. Removing the CMOS battery will do nothing but force you to set the date and time again.
ASKER
Removing Battery did nothing.... still same... what options do I have?????
you could simply ask the password - and reset it then
ASKER CERTIFIED SOLUTION
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As leew already said, syskey is set in windows and the BIOS resetting and Co. is all in vain. The famous nordahl-bootdisk can deal with syskey, I did it once, here's what happened: I could boot the system and logon, but windows kept telling me something was corrupted, so I could access anything, but working was no longer fun anymore.
You should backup your data and reinstall windows. To backup your data, use the bootdisk, unlock syskey, logon and copy anything you need to a USB drive, then reinstall.
Bootdisk link: http://pogostick.net/~pnh/ntpasswd/
You should backup your data and reinstall windows. To backup your data, use the bootdisk, unlock syskey, logon and copy anything you need to a USB drive, then reinstall.
Bootdisk link: http://pogostick.net/~pnh/ntpasswd/
ASKER
thanks GUys
How did you solve it?
ASKER
I have attached a Pick of the screen...
B