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email verification issue for outlook connector using domains.live.com with custom domain

Posted on 2013-06-12
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Last Modified: 2013-09-09
I've setup a NFP client using domain.live.com for email hosting of their domain.
There is  three users, each with their own accounts, all configured to work with Outlook 2010 using the outlook/hotmail connector. All was working fine until recently.

They try to send an email and now get the following prompt:

"You must type the characters in the image to send e-mail messages from (my e-mail address here). This verification prevents automated programs from sending spam. If you cancel this dialog box, any messages in your Outlook box for this account will not be sent."

The image doesn't load. Neither does the audio if I try that.

They can't send emails now unless I direct them to use the webmail link mail.theirdomain.org (or outlook.com).

Please help?!?
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Question by:Reece Dodds
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by:Diverse IT
Diverse IT earned 500 total points
ID: 39250025
Hi reecem27,

This verification windows does not belong to Outlook.

Do you still receive the CAPTCHA text when you send a message through hotmail website. I cannot confirm whether this is from Live account. You may connect to support for live account to confirm it.

See if this sheds some light on your situation: http://www.webdevelopersnotes.com/blog/windows-live-email-account-verification/

Let me know how it goes. Thanks!
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by:Diverse IT
ID: 39260762
Just checking in...any update on this?
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by:Reece Dodds
ID: 39261238
I know it doesn't belong to Outlook, since it's only appearing after the installation of the Outlook Hotmail Connector.

I've tried finding a verification link in Outlook.com, but am unsure if what I've done has made any difference.

What if Outlook were setup to use the POP/SMTP settings rather than the Hotmail Connector?

Would I still be likely to see this validation message?
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by:Diverse IT
Diverse IT earned 500 total points
ID: 39267093
Have you followed this for the setup: http://support.microsoft.com/kb/2735989 and http://office.microsoft.com/en-us/outlook-help/microsoft-office-outlook-hotmail-connector-overview-HA010222518.aspx ?

Keep in mind, by using Hotmail Connector to connect to Outlook.com you gain the benefits of syncing Email, Calendar & Contacts, which you wouldn't if you just set it up as a POP/SMTP account.

Can you duplicate this on other PCs?
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by:Diverse IT
ID: 39299434
Any updates?
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Reece Dodds earned 0 total points
ID: 39301021
That was the exact procedure I followed to set the accounts up in the first place.
I ended up switching to using pop3.live.com and smtp.live.com and then Publishing the Calendar that needed to be shared.
It seems to be MUCH more reliable this way.
Thanks anyway.
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Author Closing Comment

by:Reece Dodds
ID: 39309806
Thanks for the help and suggestions.  There was no real positive fix for this (not even offered by MS Tech Support), so I found an alternative that seems to work fine.
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