email verification issue for outlook connector using domains.live.com with custom domain
Posted on 2013-06-12
I've setup a NFP client using domain.live.com for email hosting of their domain.
There is three users, each with their own accounts, all configured to work with Outlook 2010 using the outlook/hotmail connector. All was working fine until recently.
They try to send an email and now get the following prompt:
"You must type the characters in the image to send e-mail messages from (my e-mail address here). This verification prevents automated programs from sending spam. If you cancel this dialog box, any messages in your Outlook box for this account will not be sent."
The image doesn't load. Neither does the audio if I try that.
They can't send emails now unless I direct them to use the webmail link mail.theirdomain.org (or outlook.com).