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OS updates from my WSUS server have not downloaded on to my WSUS clients

Posted on 2013-06-13
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Last Modified: 2013-06-25
I am a member of the domain administrators group in a 2008 R2 domain. I've successfully configured a WSUS server and its clients are in a specific OU which is linked to the WSUS server. On the WSUS server I see all of its clients and the number of patches or updates that are need by each one. This server and clients were linked about two days ago but yet no updates have been downloaded onto the actual clients. What am I missing or which setting is configured incorrectly in the GPO?
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Question by:cheyliger
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by:Haresh Nikumbh
ID: 39244085
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by:Sam Simon Nasser
ID: 39244118
to check on a client pc, go to start - run gpedit.msc

go to computer configuration - administrative templates - windows components - windows update

double click specify intranet Microsoft update service location and enter your update server address (i.e. http://WSUS) ... then check for updates
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by:Donald Stewart
ID: 39244699
Have you approved the updates ???

Have the updates finished downloading to your WSUS server ??
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by:cheyliger
ID: 39245718
Hi Takecoffee thanks for some very useful troubleshooting tips. However, my system passed all of them and the issue still has not been resolved.
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by:cheyliger
ID: 39245762
Dstewartjr, I think part of the issue is updates approval related. I had automatic approval enable but later realized that most of them have not been approved. I've since manually approved all of the them and some have been downloaded to the client and installed. To answer your other question, all of the updates have been downloaded to the WSUS server and in the GPO I've configured the frequency for clients to checking for updates at 2hrs. I'm still perplexed why all of the approved updates available for installation still have not been downloaded to the clients. Any ideas?
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by:Donald Stewart
ID: 39245807
If the clients havent been rebooted since their last updates were installed---that could be a reason.

Have you looked at any of their windowsupdate.log  starting from the bottom up ???
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by:cheyliger
ID: 39248837
Hey Dstewartjr, I've rebooted the clients when they requested to be reboot and even when they didn,t so that does seem to be the issue.
Now this morning all of the remaining updates were downloaded to the clients and have since been installed. However, my concern is still why does the server indicated that there are 16 updates available for a windows7 client but yet it takes 3days to get them to the client. On the first day 5 updates in one batch, then 3 updates the next day and the remaining 8 updates today.
I could not find anything meaningful in the windowsupdate.log. However, I've included a copy of it. Please let me know if you do?
WindowsUpdate.log
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by:Donald Stewart
ID: 39248920
For one this client is not picking up your WSUS GPO


2013-06-14      10:49:10:047       796      83c      Agent        * WSUS server: <NULL>
2013-06-14      10:49:10:047       796      83c      Agent        * WSUS status server: <NULL>
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by:cheyliger
ID: 39250011
Dstewartjr, this is not persistent issue though and was only momentary I suspect it was due to my not logging back into one of the rebooted clients that has McAfee encryption software installed on it. The client was unable to access the network until a user with an active domain account logs into it.
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by:Donald Stewart
ID: 39253293
You might want to verify that, 'cause throughout your entire windowsupdate.log---not once does it connect to your WSUS server.
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by:cheyliger
ID: 39253842
Dstewrtjr my previous reply was incorrect. I've reviewed the log file again realized my mistake. I'm actually running my test WSUS server on the HP Elitebook 6930 because my manager wants it to be done that way before migrating to an actual server. Anyway the logs does spell out that but i totally missed it.

2013-06-14      10:49:11:593       796      83c      Report        * Computer Model = HP EliteBook 6930p
2013-06-14      10:49:11:609       796      83c      Report        * Bios Revision = 68PCD Ver. F.12
2013-06-14      10:49:11:609       796      83c      Report        * Bios Name = Default System BIOS
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by:cheyliger
ID: 39253910
Dstewartjr, one other possibility for the updates not appearing on the clients soon after they were approved or apeearing in batches would be if BITS was enabled to throttle down the downloads. I've confirmed that BITS is not configured in the GPO linked to WSUS server nor is it configured locally on machine.
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by:cheyliger
ID: 39254303
I've also confirmed that  BITS in IIS is not configured to throttle down downloads.
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by:cheyliger
ID: 39257615
The only other possibilty I can think of is that the server's hardware is under performing e.g. a network card performing sporadically.
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by:cheyliger
ID: 39263942
No one else has submitted any other posts pertaining to this question and my research has not revealed any other addition information pertaining why the updates are not being delivered in one batch. As a result I intend to closethis question without having it answered.
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Donald Stewart earned 500 total points
ID: 39264076
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by:cheyliger
ID: 39267104
dstewardjr, very good link. I'm currently running clean-up wizard then I will add a new machine to the OU and see if I do notice any improved performance.
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Author Comment

by:cheyliger
ID: 39267108
I will add the new machine on Monday. I should have updates on Monday.
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Author Comment

by:cheyliger
ID: 39269954
I do NOT want to close this question at this time. I've completed running the clean-up wizard on the WSUS server. Tomorrow I will add a new client to the OU. The performance of the WSUS server updating this new client will confirm if the troubleshooting tips provided above were actually effective.
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