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T610 HP thin client: cannot install HP WES7 Add-On (Microsoft RDP 8) - error: wrong image

Posted on 2013-06-13
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Last Modified: 2013-06-26
Hi All
Model: HP T610
Disk: 4GB
RAM: 4GB
OS: Operating System: Microsoft Windows Embedded Standard 7E (32-bit)

I am trying to install the  HP WES7 Add-On (Microsoft RDP 8) on a clean installation of the OS.

But it fails with error:
 This add on requires WES7P or WES7E (6.1.7601.252 and higher)

When I go into HP System Information, I see that I run on version: 6.1.7601.250
both installation files are found here:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5226821&prodTypeId=12454&prodSeriesId=5226816&swLang=13&taskId=135&swEnvOID=4089

I used these:
Microsoft Windows Embedded Standard 7E 4G-Flash Image for HP Thin Clients:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12454&prodSeriesId=5226816&prodNameId=5226821&swEnvOID=4089&swLang=13&mode=2&taskId=135&swItem=vc-103222-1

(the release notes says that this is version: 6.1.7601.252)

HP WES7 Add-On (Microsoft RDP 8):
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12454&prodSeriesId=5226816&prodNameId=5226821&swEnvOID=4089&swLang=13&mode=2&taskId=135&swItem=vc-112814-1

I have installed all promted Windoes updates (automatc setting) but nothing else. at all..

Anyone has an idea on how to get to version .252  (from .250) ?
Or Am I doing something wrong?

Help is very appreciated..:)
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Question by:infare
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4 Comments
 
LVL 13

Expert Comment

by:lauchangkwang
ID: 39252016
Check whether the System Requirements has been meet?? The BIOS version is 1.04 or newer??

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12454&prodSeriesId=5226816&swItem=vc-103222-1&prodNameId=5226821&swEnvOID=4089&swLang=13&taskId=135&mode=4&idx=2


Anyway, would be good if you try to install Microsoft Windows Embedded Standard 7E 4G-Flash Image for HP Thin Clients first, then only follow by HP WES7 Add-On (Microsoft RDP 8).
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Author Comment

by:infare
ID: 39252459
Hi

Bios is the latest: 1.14.03  (26-03-2013)

Its a clean install of Microsoft Windows Embedded Standard 7E 4G-Flash Image for HP Thin Clients. And it is followed by the installation (only thing after image installation) of  HP WES7 Add-On (Microsoft RDP 8).   This subsequently fails with above mentioned error

It is the version of  Microsoft Windows Embedded Standard 7E 4G-Flash Image for HP Thin Clients  that you are reffering to in your link,  I have installed.

The odd thing is that the link (and file) refers to being   6.1.7601.252 Rev. A (25 Jan 2013)

But after installation the HP System Information tab says 6.1.7601.250


Its the version of the OS image that seems to be to old for  RDP 8
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LVL 13

Accepted Solution

by:
lauchangkwang earned 1500 total points
ID: 39258126
Try another fresh format again, most likely it was not installed correctly.

If after another round of fresh install and it is still the same, you might need to drop an email to HP to inform them the website is showing version 6.1.7601.252 Rev. A (25 Jan 2013) but after installed, it shows version 6.1.7601.250
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Author Closing Comment

by:infare
ID: 39277666
already did 3 installs..:)

will try HP support.. Thanks!
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