Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

MS Word crashes

Posted on 2013-06-13
4
Medium Priority
?
140 Views
Last Modified: 2014-04-27
I created a file in MS Word 2007 with multiple insertions of .jpg files made from screen shots. They are not linked. When opening the document (on one machine) in the 2010 version, Word crashes and states it has to make repairs. Despite repairs, the document still does not display and MS Word crashes. I disabled all add-ins, but the problem persists. I am able to open the document on a different machine which has the 2010 version, so it seems to be only one machine. The defective machine will open other documents with no problem.
0
Comment
Question by:jbotts
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 19

Expert Comment

by:helpfinder
ID: 39245207
did you try to save the document as doc and docx as well to check if both formats are problematic?
did you check logs if some error related to MS Word is written in the time crash happens?
did you try to reinstall office on that machine?
0
 

Author Comment

by:jbotts
ID: 39245236
Document was saved as .docx to begin with, as it was made in 2007. I don't know how to check the logs. I have not reinstalled, though in the MS Forums others had tried that with no result.
0
 
LVL 19

Accepted Solution

by:
helpfinder earned 2000 total points
ID: 39245251
OK, can you try to open on non affected machine and Save as and choose Word 97-20003 (.doc). Then try to open on problematich machine if it is the same.

Logs you can find when right-click on (My) Computer -> Manage -> Event Viewer -> Windows logs - > Application
Look for some error logs with MS word

OK, I understand that on formum they tried reinstall without success, but you never know, and it costs you nothing, just few minutes of waiting. I would try to reinsstall on your place.
0
 

Author Comment

by:jbotts
ID: 39246496
The reinstall did not work. The problem seems to be confined to a single file and a single machine. When opening the file, MS Word "repairs" the file and then crashes. It saves a repaired version of the file, but when opening the repaired version of the file it too causes a crash of MS Word.
0

Featured Post

New feature and membership benefit!

New feature! Upgrade and increase expert visibility of your issues with Priority Questions.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Selection object is designed for user interaction. It has a Range property, so it can be used in most places that a Range object can. Recorded macros must use the Selection because they are simply copying what the user is doing. A Range prope…
Preface: When I started this series, I used the term CommandBars because that is the Office Object class that it discusses. Unfortunately, when Microsoft introduced Office 2007, they replaced the standard Commandbar menus with "The Ribbon" and rem…
This video shows and describes the main difference between both orientations in Microsoft Word. Viewers will understand when to use each orientation and how to get the most out of them.
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …
Suggested Courses

609 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question