Solved

MS Word crashes

Posted on 2013-06-13
4
127 Views
Last Modified: 2014-04-27
I created a file in MS Word 2007 with multiple insertions of .jpg files made from screen shots. They are not linked. When opening the document (on one machine) in the 2010 version, Word crashes and states it has to make repairs. Despite repairs, the document still does not display and MS Word crashes. I disabled all add-ins, but the problem persists. I am able to open the document on a different machine which has the 2010 version, so it seems to be only one machine. The defective machine will open other documents with no problem.
0
Comment
Question by:jbotts
  • 2
  • 2
4 Comments
 
LVL 19

Expert Comment

by:helpfinder
Comment Utility
did you try to save the document as doc and docx as well to check if both formats are problematic?
did you check logs if some error related to MS Word is written in the time crash happens?
did you try to reinstall office on that machine?
0
 

Author Comment

by:jbotts
Comment Utility
Document was saved as .docx to begin with, as it was made in 2007. I don't know how to check the logs. I have not reinstalled, though in the MS Forums others had tried that with no result.
0
 
LVL 19

Accepted Solution

by:
helpfinder earned 500 total points
Comment Utility
OK, can you try to open on non affected machine and Save as and choose Word 97-20003 (.doc). Then try to open on problematich machine if it is the same.

Logs you can find when right-click on (My) Computer -> Manage -> Event Viewer -> Windows logs - > Application
Look for some error logs with MS word

OK, I understand that on formum they tried reinstall without success, but you never know, and it costs you nothing, just few minutes of waiting. I would try to reinsstall on your place.
0
 

Author Comment

by:jbotts
Comment Utility
The reinstall did not work. The problem seems to be confined to a single file and a single machine. When opening the file, MS Word "repairs" the file and then crashes. It saves a repaired version of the file, but when opening the repaired version of the file it too causes a crash of MS Word.
0

Featured Post

Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

Join & Write a Comment

This is written from a 'VBA for MS Word' perspective, but I am sure it applies to most other MS Office components where VBA is used.  One thing that really bugs me is slow code, ESPECIALLY when it's mine!  In programming there are so many ways to…
Microsoft Word is a program we have all encountered at some point, but very few of us have dug deep into its full scope of features, let alone customized it to suit our needs. Luckily making the ribbon (aka toolbar, first introduced in Word 2007) wo…
In this video, we show how to convert an image-only PDF file into a PDF Searchable Image file, that is, a file with both the image (typically from scanning) and text, which is created in an automated fashion with Optical Character Recognition (OCR) …
The viewer will learn how to make their project stand out over others by learning how to change colors and shapes, add spaces, change directions, and add bullets to their charts.

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

6 Experts available now in Live!

Get 1:1 Help Now