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MS Word crashes

Posted on 2013-06-13
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Last Modified: 2014-04-27
I created a file in MS Word 2007 with multiple insertions of .jpg files made from screen shots. They are not linked. When opening the document (on one machine) in the 2010 version, Word crashes and states it has to make repairs. Despite repairs, the document still does not display and MS Word crashes. I disabled all add-ins, but the problem persists. I am able to open the document on a different machine which has the 2010 version, so it seems to be only one machine. The defective machine will open other documents with no problem.
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Question by:jbotts
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LVL 19

Expert Comment

by:helpfinder
ID: 39245207
did you try to save the document as doc and docx as well to check if both formats are problematic?
did you check logs if some error related to MS Word is written in the time crash happens?
did you try to reinstall office on that machine?
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Author Comment

by:jbotts
ID: 39245236
Document was saved as .docx to begin with, as it was made in 2007. I don't know how to check the logs. I have not reinstalled, though in the MS Forums others had tried that with no result.
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Accepted Solution

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helpfinder earned 500 total points
ID: 39245251
OK, can you try to open on non affected machine and Save as and choose Word 97-20003 (.doc). Then try to open on problematich machine if it is the same.

Logs you can find when right-click on (My) Computer -> Manage -> Event Viewer -> Windows logs - > Application
Look for some error logs with MS word

OK, I understand that on formum they tried reinstall without success, but you never know, and it costs you nothing, just few minutes of waiting. I would try to reinsstall on your place.
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Author Comment

by:jbotts
ID: 39246496
The reinstall did not work. The problem seems to be confined to a single file and a single machine. When opening the file, MS Word "repairs" the file and then crashes. It saves a repaired version of the file, but when opening the repaired version of the file it too causes a crash of MS Word.
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